Screen refreshes every few seconds

Computer model: HP Pavilion e040us 17

Product: EOJ89UA #ABA

Windows 8 (not 8.1)

My wife left her cell open and when she came back, she was asleep.  She tried it to wake up (hit the wrong key), got frustrated and held down the power button to turn off.  She doesn't think that updates have been applied since the screen was black

Now, once it is started, it can use one of the applications 'tiled' who do not use the desktop computer.  Once the office is open, the screen refreshes every few seconds.  The entire desktop goes blue, the desktop icons and background image disappear, and everything disappears from the system tray.  The system tray starts to rebuilds with the battery indicator, indicator of network, "speaker" icon, date & time, then all the rest of the system tray is back with the office (background image and all the icons).  In about 1 or 2 seconds, the cycle starts all over again.  I left the laptop that works thinking that something just needs to work to stand, but two hours later, it was still there.

If I press the windows key enough times, he swaps ends up back in the tile view, and then he begins to paint it too.  The screen goes blue and then everything comes back.

While this is the case, the only way to get the stop menu is ctrl + alt + delete.  Moving the mouse to the bottom right of the screen to bring up the menu of the settings does not work because the screen refreshes faster that you can click on the settings button.

I restart the computer in safe mode and it didn't happen.

I'm stumpped and really need help!

Mark

Hi, Mark.
I don't know if this will help, but for me, I used system refresh to restore my laptop to factory settings (but keep my documents) and the problem seemed to go away. Partially, I think it was because I was running Classic Shell for Windows 8.0 rather my 8.1 - Although may not be the problem, refresh the laptop seemed to work!
Bruno

Tags: Notebooks

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