Screen resolution signal with Dell E7450 processor and controller. Help!

Hi All-

We have some Captivate users who have just received of new computers, touchscreen Dell E7450 processor and controller with WIN8.1 installed.

We are current users of Captivate 8.

The issue we encountered is that when attempting to capture using our preferences, screens change resolutions on us.

Here is what happens...

  1. Changes to the user to screen resolution 1024 x 768 (applys and accepts the change)
  2. Selects to monitor 1, full-screen capture
  3. To start recording; registration ends

When you look at capturing what we see is that the captured images do not show that 1024 x 768. There are large black borders on one or two sides, and the program that we are captures show left or right raised in a corner.

When we check the properties, this also shows that the captured resolution isn't what we put on the screen (and still shows). It shows, he changed to 1280 x 960.

Has anyone else had an experience like that, and if so, how have you solved this.

We have tried several options, including moving at different resolutions, changing the screen capture to capture the application (which shows the current window too small to see the app), so the addition of an external monitor to see if a capture would work to form it. Nothing seems to work that we can think.

Any thoughts or resolutions to try would be appreciated that we must make our developers back from work.

Thanks in advance!

We managed to find a solution to this problem thanks to Rick Stone...

The PPP should be set to 100%

apparently the default dpi has been set at 150% if once we have reset all worked as expected.

Tags: Adobe Captivate

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