Scroll of blackBerry Smartphones are becoming very difficult to "BOLD" (with a pad, not a scroll wheel)

Hello

Scrolling became very difficult in my "BOLD", but it has a pad, not a scroll wheel, so I can't follow the spoken wheel and push solution previously in these forums.

The symptoms are that it is difficult to get the cursor to move to the left or to the right or upwards or downwards, sometimes that it moves more easily than other times, but never as easy as it was until last week. What often happens is that I end up pressingteh pad too hard trying getting the top of the page to save the movement and thus itreads as a click instead.

I tried to clean the buffer, cleaning of my thumb or finger, battery-out-restarted "BOLD" of countless times, tried with my fingers wet and dry...

It seems that she has changed after an update has been downloaded, but maybe it's just my perception.

In any case, what could be the problem and what is the solution please?

Hello qw8,

Welcome to the forums.

Take a look at the knowledge base article below which may help you with your trackpad problem.

KB29640

Trackball, keyboard or trackpad not working only not on a BlackBerry Smartphone.

I hope this helps. Nice day.

Tags: BlackBerry Smartphones

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