SE error message: "nvlddmkm.sys not answer but recovered" and cannot access Starcraft II or LOTRO

Original title: nvlddmkm.sys does not

Just started having this couple weeks message. Killed or damaged at least one of my 9800 GT cards (SLI), which have been replaced under warranty. Who sets the part of the question of the display, but still cannot access to Starcraft II or LOTRO - connect and just get a black screen (have sound, no picture). Then the message "nvlddmkm.sys not answer but recovered" then nothing and having to use task Mgr to close the program. Here's the suspect: update the video driver (uninstalled old, clean install) which again helped a little but the screen remains black when entering the games. While they inspected the files, the file Nvidia\Displaydriver shows the new driver as the device Mgr when I check that. BUT then when I check the directory ofC:\windows\system32\drivers there is still an OLD version of nvlddmkm.sys. I'm sure that it is the culprit, but it won't let me delete it or rename it who were other corrections that I read about. I know that this is an endemic problem with Windows and has been for awhile now. ANY suggestions?

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Hi malomar,.

1. This only happens when you play Starcraft II and LOTRO?

You can try to uninstall and reinstall all the programs and features Nvidia drivers and Device Manager.

Step 1:

Uninstall the audio drivers from programs and features

a. click on start

b. type appwiz.cpl in the start search

c. search for all driver packages, Nvidia, right click and uninstall.

Step 2:

Uninstall the drivers from Device Manager.

a. click on start

b. type devmgmt.msc in search, and then press enter

c. in find Manager device for the device, right-click on it and select the option uninstall.

After you remove the drivers of these two places, you can try to remove the NVIDIA folder and restart to see if that solves the problem after I installed the generic drivers.

Step 3:

To delete the folder:

one. Click on start and Type C:\windows\system32\drivers folder in start search

b. click on drivers and select nvlddmkm.sys

c. right click and rename nvlddmkm.sys in nvlddmkm.sys.old. or delete.

d. restart the computer and check.

You can also check the manufacturer's website and download the latest drivers from Nvidia:

http://www.nvidia.com/download/index.aspx?lang=en-us

Also check the Nvidia support link:

http://forums.nvidia.com/index.php?showtopic=45605

Hope this information is useful.

Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

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