Seagate Barracuda 7200.11 failed drive and data recovery

I own a HP Pavilion Media Center m8350f PC witch came with a 750 GB Seagate Barracuda 7200.11 internal hard drive model #ST3750630AS.  After about 3 months, the system didn't recognize the hard drive.  Having initially contacted HP tech support in December, they told me to send the PC to them for hard drive replacement.  They were unable to diagnose anything other that the drive had failed.  Yet I have to send it, because I know that the drive works, it's just that it is not recognized by my system.  I need a car access.  No replacement drive.

I discovered recently, Seagate press release that they shipped a defective lot of readers with firmware.  In their initial press release, they stated:

"We believe that the vast majority of customers are no disruption related to this issue, and that concerned readers can be used as is. But as part of our commitment to the satisfaction of the customer, Seagate offers a free upgrade of the firmware to respond proactively products likely to be affected. This new update fixes compatibility problems that have occurred with the download of the firmware provided on our Web site on 16 January. We regret any inconvenience that firmware problems have caused to our customers... " In the unlikely case where your drive is affected and you can not access your data, the data still resides on the disk and there is no data loss associated with this issue."

Now that the real problem has been identified, what alternative support is available from HP at this topic?  HP will push their provider, Seagate, to extend this offer to the customers of HP?  Can HP unlock these discs?  The average consumer cannot ' of the Nations United-brick ' these readers with the new firmware and I guess, it's relatively easy for Seagate (i365) data recovery company to manage.

Bottom line: based on my understanding of the problem, readers have not suffered loss of data, they are stuck in a 'busy' State and must be unlocked.  This is a critical point, because I believe that no one really cares to know if they get a new drive.  They want to only be able to access their data and awaken the drive is all it takes.

My previous post was the original incorrect announcement of Seagate Barracuda chess.  The message I pasted was monitoring them upward.  The correct statement is below:

"We offer free data recovery, because the drive information is not deleted. He's just made inaccessible by this suspect firmware,"spokesman of Seagate Michael Hall.

Seagate said it has reissued the firmware originally proposed last Friday, saying: he has isolated the bug in the firmware in a "limited number of Barracuda 7200.11 hard drives with the SATA drives based on this platform of products, manufactured until December 2008. "In some circumstances, data on hard drives can become inaccessible to the user when the host system is powered on," Hall said.

"Although we believe that the vast majority of customers are no disruption related to this issue, as part of our commitment to the satisfaction of the customer, Seagate offers a free upgrade of the firmware to respond proactively products likely to be affected", he added.

Tags: HP Desktops

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