Seagate FreeAgent GoFlex USB external hard drive problem

I have a Seagate USB external hard drive. It is loaded with all my pictures and music. I can not open. I did in the past without problem.  It is a Seagate FreeAgent GoFlex. It says that I have the drivers updated. I've started and restarted. uninstalled and installed etc. It's also almost if there is nothing on the disc. When I plug it into the USB port it will not appear in the my computer tab, however, it shows in the toolbar at the bottom as installed but with nothing on it. When I run the troubleshooter, it says that the problem can not be detected, but it also says that the device is functioning properly. I do not know because I can not the specifics to fill. Y at - it somewhere that I can take this drive to see if someone can see if my files are always about this and that so they can transfer to another drive? Help, please!

[Moved from comments]

Hi Philippe,.

Welcome to the Microsoft Community and thank you for the post about it

It seems that when you connect an external hard drive Seagate USB to your computer, there is no indication in the drive. I appreciate the action that you tried to solve the problem.

I would like to know the following information.

(1) what version of Windows is currently installed on your computer?
(2) have you tried to connect the hard drive to other USB ports?
(3) you are able to use other USB devices?

I suggest you to connect the hard drive to another computer and check.

Your answers are important to us, please write to us with the requested information so that we can help more.

Tags: Windows

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