Security scam - our link has been removed

We had a call from someone posing as the Windows security.  They said they were getting error reports that someone is using our ISP number to commit cybercrime. We were then asked to open different windows allowing them access to our computer, unfortunately we did it.  When all was said and done, they tried to sell us extra protection. When we refused, they told us that they had no other choice-enable our IP address in the next four hours.  When we always refused they told my sons f-off and hung up on him.  Well, they did something... because our links have been removed. How do we restore our files?

Any help would be appreciated.            Gail

You fell for a major scam. Never allow someone else access to your PC, unless you know who they are.

Microsoft would never do that.

A little more information would be useful.

What is your OS and MS?

What is your anti-malware protection?

Is it possible to restore your PC to a date prior to the phone call?

If yes you can do this and see if it comes back to you.

Tags: Windows

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