Serial number you provided is valid, but calling it a product was not found on this computer

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• Could not load the LR 6 on my laptop - I get "update serial number: serial number you provided is valid, but calling it a product was not found on this computer."  I downloaded, from the Adobe Web site and given the serial number when I bought L

  I'll put up a new Macbook Pro the retina, bought this week, and try to install the copy of LR 6 I bought in September 2015.  It is currently loaded on my old Macbook Pro.  I understand that my license allows me to install this on two machines;  This is particularly important now that I move from an old machine to a new one.

  I downloaded the complete file of the LR6, but when I try to install, I get "update serial number: serial number you provided is valid, but calling it a product was not found on this computer."

  I gave the serial number under my account on the Adobe website and delivered when I bought LR 6 September 2015.

  It is said to "Select a product", but only gives me options of Lightroom 1-5, not 6.  My new LR 6 license is useless just 6 months after purchase?

  I opted to buy 6 LR on perpetual license rather than a subscription monthly CC, as my country's currency is devaluing rapidly and I need to be able to afford access.  But now Adobe does not seem to recognize the validity of the copy that I own.  In fact, it is difficult to find a reference to LR 6 on the Adobe web site.

  Can anyone help?

  Thank you

  It shows the message you have purchased an upgrade license, and it asks you to select the older version that you upgraded and provide older version serial number as proof that you are eligible to use the upgrade.

  Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html

• I transferred X 1 pro overall to another PC, but opening I get the message "serial number you provided is valid but calling it a product was not found on this computer", the drop-down list of products responding to the does not contain the ProX1 op

  I transferred X 1 pro overall to another PC, but opening I get the message "serial number you provided is valid but calling it a product was not found on this computer", the drop-down list of products responding to the does not contain the option ProX1.

  Hi Carl,

  It seems that you have installed Acrobat XI pro as an upgrade and an upgrade you will need a serial number for a product older Acrobat X, etc. 9:

  See, error: "this serial number is not for a product calling it" | Adobe Creative Suite

  Also, I checked with your Adobe ID on the forums and I can only locate XI of Acrobat pro upgrade recorded, please check if you have registered an earlier version of Acrobat on some another email to get this serial number.

  Let us know if that helps.

  Kind regards

  Sandrine Bani

• Try to reinstall 6.1 ELS ' serial number you provided is valid, but calling it a product was not found on this computer. "

  Try to reinstall 6.1 ELS ' serial number you provided is valid, but calling it a product was not found on this computer. "

  I installed from a version upgrade, but I'm recovering from disk crash so I don't have a previous version.

  I know there are way to recover/override as has already happened.

  The installation process is supposed to give you a place to enter your previous serial number if the previous version is not actually on the computer

  https://Accounts.adobe.com/ , then click on Plans & products above for your serial numbers

• I get the message "serial number you provided is valid, but calling it a product was not found on this computer" when I try and install Acrobat Standard XI

  I have a PC with windows 7 installed.  Reader Acrobat X and XI of Acrobat Pro trial version will work perfectly.  I bought Acrobat Standard XI, and there is a serial number in my account.  Acrobat Standard XI installs fine, but I get the error message after you put my serial number in, 'serial number you provided is valid, but calling it a product was not found on this computer.»

  The message indicates that you have purchased a version upgrade of applications and it asks you to identify the previous version of this application you are upgrading, and then provide serial number.

  If you had no intention to buy a version upgrade then you will probably cancel that and buy it at the price high.

• Validation problem: Lightroom 6 ' serial number provided is valid, but calling it a product was not found on this computer.

  I downloaded and installed 6 Lightroom to my new computer.  It will not be validated.

  I get a message "Serial number provided is valid, but calling it a product was not found on this computer.

  You have entered a serial number update for version 6.

  To verify that you qualify to use the serial number upgrade, Setup Lightroom 6 tried hard disk for a previous version of Lightroom installed.

  Because he could not find a previous version, it is now asking you to enter the serial number from a previous version (version 5 or earlier) so that you version 6 update serial number can be accepted.

• First Pro CS6 license not recognized - "serial number provided is valid, but calling it a product was not found on this computer."

  I have a new computer and tried to get the first Pro CS6 installed. I have a license first Pro "Version 6"Windows - I can see in MY PRODUCTS. So downloaded installation for first Pro CS6 "old downloads" page - when I put in the serial number, it says ' serial number provided is valid, but calling it a product was not found on this computer. "there is a"select a product"drop down and the only thing on the list is Pro Prem CS5.5 - when I put in the liscence here It says invalid. Just to try, I downloaded the installation for CS5.5 and who does not accept the license at all. What can I do to get the CS6 running on my new computer?

  A bit of history which could be related, I remember that I originally bought first Pro CS5 from someone on ebay, not knowing that it was a Mac version, which would not work on my PC - so I contacted Adobe and upgraded to CS6 for Windows at a lower cost. I see in MY PRODUCTS there is a serial number for the two "Adobe Premier Pro" version 5 for MAC and Version 6 for Windows.

  Help is appreciated!

  Mike

  It asks you to select a product, qualifying, which is that you have you upgraded

  IF you do not have a serial number for a product that you upgraded by using the same platform, please contact our support staff.

  To contact support for a serial number or activation number, please click on the link below:

  (be sure to connect to adobe.com with your Adobe ID first)

  Serial number and activation support

  Guinot

• I have LR my mac, is no 6.1.1on not part of the CC. I want to use another Mac at an event (I can fix the laptop more aged), but when I try to upgrade LR6 I get the message: serial number you provided is valid, but calling it a product could not be found o

  Please can someone tell how I can improve on my first Mac LR using my existing serial number?

  Thank you.

  your lr 6 is an upgrade of a precedent (for example, lr 5) version.

  After you have entered your serial number lr6 you will be presented with a drop-down list of eligible products.  Select the ones you have.  then you will be prompted for the qualification (that is to say, older) serial number of the product.

  Enter the correct number at the right time and proceed with the installation.

• You have entered the serial number is valid, but calling it a product was not found on this computer.

  This is absurd.

  I wanted to buy Adobe Acrobat, and somehow the download wound which is apparently an upgrade. So, now I get this error message and my ~ $170 purchase is apparently useless at the moment. Someone tell me please I na not to lose my money, and in fact, I can USE the software that I just bought.

  Thanks in advance.

  If you have purchased an upgrade, so it can work as an upgrade. Of course, you have the discounted upgrade price.

  If you made a mistake, you must contact Adobe and see if you can return the incorrect purchase. This seems to have worked at least for some in the past.

• Serial number I provided is valid, but calling it a product is not on my computer?

  Buy Adobe XL Standard, and that is to say the serial number I provided is valid, but calling it a product is not on my computer?

  barbara6692, you're saying that what you have is not labeled as an upgrade?

  1 if she asks for a "qualified" product, a version upgrade. He has to wear a wrong labelling and you need a refund.

  2. If she a version upgrade to Acrobat DC, you can pass only X or XI (10 or 11). 9 is too old for a discount.

• I recently had to reinstall AA11. Eversince, that announcement when I try to open a pdf do, a menu drop-down window appears and asks me to give the serial number. When I give him, the message appears as "the serial number you provided is valid, but callin

  I have recently re-intall my AA 11 Pro. Since then, as and when I try to open any pdf doc, a drop down message comes from asking me to confirm the serial number. And when I gave him, a message appears "serial number you provided is valid, but calling it a product could not be found. The problem is that AA 11 Pro is not given as one of the options in the window. Nayar NM

  I gave you the answer... Enter the serial number of your PREVIOUS version when asked for a product calling

• Hello, I just installed CS6 master collection in the history of the order, and when I try to enter the serial number it tells me that: serial number you provided is valid, but no product calling can not be found on this computer. Then he gives me the opti

  Hello, I just installed CS6 master collection in the history of the order, and when I try to enter the serial number it tells me that: serial number you provided is valid, but no product calling can not be found on this computer. Then it gives me options in the drop-down menu, but the Master Collection CS6 is the only one not listed is not in a menu drop-down.

  Your CS6 must have been bought an upgrade.  He asks you to select/provide is the name/serial number of the previous version, you bought that qualifies you to install and activate the CS6 upgrade version... it would probably be CS5.5 CS3.

  Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html

• CS6 - serial number you provided is valid, but a qualification...

  try to load CS6 web on the replacement computer design suite after the failure of old computer motherboard.

  the message "serial number you provided is valid, but a qualification...". »

  This message indicates that the license you have (serial number) is a the CS6 upgrade version... you must provide information about the older product that you upgraded.  There should be a drop down menu where you can select the older version and a section to get the older version serial numbers.

  Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html

• Error message: serial number you provided is valid, but no product qualifying was not found on this computer

  After deactivation of license on iMac and want to reinstall on a new MacBook Pro, I got this error message: serial number you provided is valid, but no product qualifying was not found on this computer

  In fact the steps provided by Kglad are accurate.

  Kappes please check software licenses which you have saved in your account at http://www.adobe.com/.  You can find more information on how to locate your serial numbers to find your serial number fast - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

  You want to locate your serial number upgrade, but your serial number of the previous full version eligible as described by Kglad in the #1 message.

• Serial number you provided is valid, but a qualification was not found on this computer

  I want to install again the cs6 Adobe Production Premium that I have, but when I enter my password, it says ' serial number you provided is valid, but a qualification was not found on this computer. Another user has had this problem but it was resolved to privatly. How can I use my software?

  You try to install the upgrade from Production Premium CS6 version that requires a previous version of this production.

  Fortunately, you have the production premium CS5 full version also bought & registered.

  You must install this ir resrespective serial number because it is installed on this system or not.

  You can get the serial number in your account from www.adobe.com.

  Concerning

  Baudier