Server connection error - scan to email App

Hello

Out of the blue my scan to email app no longer works on my HP Officejet Pro 8600. I get the error that says check the connection to your server. I did it. My connection to the server is fine, and my WiFi signal is very strong. I have no e-printing problem I just can't scan to email more. I have unplugged, rebooted, restored and updated the firmware, but still no luck.

I see that many of you are experiencing a similar problem.

Help, please!

Thank you!

happytohelp01,

Thank you for the phone #. The woman at HP has solved my problem. For others out there, here is the solution that helped me.

-Get the IP address of your printer (can find it under Network Config under settings)
-Type the IP address in your web browser
-On the left side, click iPV4 under WIRED or wireless (however you are connected)
-Click on manual DNS
-Under favorite type 8.8.8.8
-Under type of spare 8.8.4.4
-Disconnect the Modem from the wall. Wait 30 seconds. Reconnect it.
-Turn off your printer by pressing the power button. Wait 30 seconds. Turn on.

I hope this helps.

Tags: HP Printers

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