Setup.exe does not work on vista64 World Book CD of nas

I am trying to install a hard drive Western Digital NAS World Book software on a vista 64-bit operating system.  I inserted the CD, double-click setup.exe, and nothing happening (get brief hourglass).  SELECT and Rt click setup.exe run as administrator has the same results.  This software CD worked fine on one of my XP systems.

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Thanks again.  Nothing in Event Viewer (I learned something about the viewer and that's a good thing).

Contacted support of Western Digital (M - F only bankers hours).  It turns out that programs on the CD-ROM is not compatible with vista64.

The research of their knowledge base on 'vista 32 64 bit' has a faq, saying that the product works with vista64.  No need to download different software.

Will support.wd.com gave several icons of product to choose.  I chose the storage network (drive represents the drive of My Book World network storage) went to download piked global icon of the book and downloaded the installation software that does not work either.  TS had me all first choose the MyBook icon then took the same global icon of the book and downloaded the installer and it worked fine.

There was a single element in the knowledge base data (software cd not compatible with 64 V go...) in response to a query of 64 bit vista it saved us a lot of time. Extremely poor web supported but the phone was very good (if you are a banker).

Tags: Windows

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