Setup of blackBerry Smartphone Wi - Fi on a Blackberry "BOLD"

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• 'Email Setup Wizard' blackBerry smartphones does not work

  Hello

  I hope someone can help.

  I recently changed to a new BlackBerry Bold 9700, but in this case, the e-mail Setup Wizard does not work.

  I can't create or add an email address.

  ---> Setup--> e-mail accounts (I get nothing)

  Thank you

  Ivan

  Thanks for your help and quick responde,

  but I couldn't since I found the information that I followed:

  http://www.BlackBerryForums.com.au/forums/BlackBerry-9700-series-smartphone-discussion/12730-officia...

  now, it works very well!

  Ivan

• Re-setup of blackBerry Smartphones Blackberry software

  I had installed the Blackberry "BOLD" software on my computer, but as I already had a Treo 680 and not Outlook on my computer, I uninstalled the Blackberry software.  Installed Microsoft Outlook, and as I reinstall Blackberry software I received a pop up stating that... The system administrator has set policies to prevent this installation.  This is after I had received another pop up window... This Setup will perform an upgrade of ".". Do you want to continue? When the InstallShield Wizard has started, that the other pop-up window appeared.

  I am very new to the Blackberry.  These messages would be the result of once after having installed the software it is possible to install only one time on the computer?

  Hi wranglehurst and welcome to the forums!

  You wrote:

  "he had installed the Blackberry"BOLD"software on my computer.

  Are you talking about the desktop software manager or the device OS for you "BOLD"?

  If it's desktop software use this procedure to ensure that you get a good installation

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

• BlackBerry OS Smartphones Blackberry Bold 9900 software update from version 7.0.0 to version 7.1.0

  HELO everyone

  I tried to upgrade my device software Blackberry Bold 9900 version 7.0.0 to version 7.1.0 but with difficulties. I tried to use the Blackberry Desktop Manager, but there was no version 7.1.0 figure among the available updates. Even when I tried to do it directly through the official website of Blackberry, also Version 7.1.0 was not shown. Finally, I tried to do the update with my phone directly by going to: Options > device > software updates.

  It shows my Version 7.0.0 Bundle 2406 current and available in a version 7.1.0 Bundle 1149. But when I clicked Perform Update to download the new version, he has shown preparing to download but then displays an error message such as "Download cannot continue because your device cannot connect to the update server using the following methods: Wi - Fi.

  During this time, I did not upgrade with a Wi - Fi connection because I have an active blackberry data subscription of 2 GB of my mobile operator.

  Please I need help on how to perform the upgrade from version 7.0.0 to version 7.1.0 with the last packet.

  Thanks to you all I'm waiting for your helpful solution.

  Hello and welcome to the community!

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• CONFIGURATION of E-MAIL blackBerry Smartphones unable to put in place the mail on my blackberry bold 9700

  Problem:

  Cannot set up email (NOT BUSINESS)

  Main menu > Configuration > "e-mail account".<-- when="" i="" click="" email="" account="" nothing="" happens,="" will="" not="" open="" up,="" in="" the="" off="" chance="" it="" does="" open="" up,="" it="" allows="" me="" to="" select="" either="" "internet="" mail="" account"="" or="" "enterprise="">

  If I select the Internet e-mail account I will need to return to the Setup page, if I select company it will allow me to go to the next page. But I'm not trying to set up a corporate email account.

  Support: Bell

  Phone: BlackBerry Bold 9700

  Troubleshooting efforts tried:

  -Battery pull & learn from Sim Card

  -Reset

  I called technical support and it is indeed a problem with the update of the OS 6.

  They sent me a link to update and now it works.

• Smartphones from blackBerry Bold 9900 set up the e-mail icon does not not :(

  I had to go back to Blackberry Bold 9900 for awhile my Q10 screen is cracked and I sent it to be repaired. I put the new sim card in and try to set up the e-mail account he showed me the mail of size and I knew that something is wrong. I called my network provider and they have implemented my Blackberry data plan and I signed up with blackberry network. I turned my phone market and bb next to the network icon icon appeared which is good. But when I go to set up an email account and click the "email accounts" nothings happens. called my network, they do not know how to help me...

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books (pre-BB10 only devices)

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • Pre-BB10 ONLY devices. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • Peripheral BB10. Hold the top button until the counter reaches zero. Wait for the unit to be completely stopped (for example, nothing appears on the screen, no lights, etc.). Hold the top button until the red light. Wait through the entire boot process. IF this fails, you can try the method of battery-pull above, but it is normally NOT recommended unless nothing else works.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you can try this link from your BB browser:

  • www.BlackBerry.com/Integrate.

  Otherwise, you should contact your mobile provider for official support... but this time do not let you fob off the coast. You pay for your services, making them responsible for your formal support service, including if necessary climbing to BlackBerry-related.

  Good luck!

• Reader PDF No. Smartphones blackBerry in BlackBerry Bold 9780

  Hello

  I use BlackBerry Bold 9780 and have Documents to Go, leaves to Go and slides to Go to view Word, Excel, and Powerpoint documents respectively. I saw in the new BlackBerry Curve 9220 there is a built-in app named 'Documents to Go '. By which anyone can view the lyrics, Excel and Powerpoint documents with PDF files for free. But I can't able to view PDF files in my Bold 9780 which is more cumbersome and expensive smartphone than the curve 9220.
  That's why I want to know where can I get an app 'Documents to Go' compact for free and which is also a PDF reader.

  Please see my above correction... in my haste, I mistyped the step number for the download of dig through portal. Apology.

  FYI - in the described situation so far, unlocked or not is irrelevant. Any bundle of BONES of carriers can be used on any model BB even number on any other carrier (via the removal of the SELLER. XML files). The BB is unlocked or not has no bearing on this factor. The sole purpose of unlocking is to actually use the BB on a different medium that those for which the BB was built. But even a locked BB may use a different carriers OS package.

  Good luck!

• BlackBerry Smartphones Blackberry Bold 9930 update failed and the software does not load

  I have a Blackberry Bold 9930 and yesterdasy I received a msg saying to upgrade to 7.x software Blackberry. I followed the instructions (takes too long like 2 hours to download) and then. Big mistake because it cooked my phone. It seems that when you upgrade, the upgrade process goes thru, but stops after the time zone to restore the process and reports an error 602 with a reset button to reset your database. The reset button does not work and I restarted the phone to restore the db. At the moment that it restarts, launched the process, and even once, it failed after the msg indicating time zones (100% and overall restoration treatment 7%). Zones roughly completed, but then I got a msg saying I wandered 602 belive. On all courses was about 5 to 10 percent. Now my phone is undesirable because it does not restart. Verizon says they have a large number of phones across the country, but BlackBerry says it's a matter of Verizon...  Someone at - he already heard of this I am now without such a 4 days while I get a replacement Friday because of the holiday...  I am not very happy as another question, I found - during the upgrade process it used the cells instead of my wirelss home network to download the software and it really took about 2 to 3 hours, then another hour before it failed during the upgrade process. So about. 3 to 4 hours to play with an upgrade yesterday.

  Thank you

  Rich

  Hello merlin02131

  Welcome to the Forums of the BlackBerry Support

  Sorry to hear about the problem you are experiencing during the update!

  But you can still use Desktop Software for the update process, personally, I prefer never to do an Over the Air update. I think that something has gone wrong with the update process and thus you encounter this error 602.

  You have a backup of your device, or using BlackBerry protect for the backup?

  If you wish you can try several method to recover your device of this error, all you need is a PC and an Internet connection active. But attention, this method deletes the data user in this device. This is the Knowledge Base to follow:

  KB10144 : How to force detect the BlackBerry smartphone using the Application Loader

   

  Additional information:

  KB29237 : "App Error 602" appears on the BlackBerry smartphone running BlackBerry 7

• E-mail blackBerry Smartphones aol do not reach my "BOLD" blackberry 9900. has worked well before.

  For some reason some of my aol email is not pushed to my blackberry bold 9900.  Some are, and they take quite a long time.  any ideas?

  Hello Frank

  If you encounter a problem with the reception of e-mail, then try these steps in order:

  1 - Save your pocket computer.

  • KB00510 : How to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 send your Service book

  • KB02830 : Send service for the BlackBerry Internet Service directories
  • (Wait an Enrollment Message arrives in your Inbox for each email that you have configured on your device)

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  After restarting, please check if it works.

• BlackBerry smartphone Blackberry Bold 9900 guard restart every 2 minutes

  Hello

  Here's my problem: today, after unplugging my blackberry to the computer, it has begun to close every minute (I mean, when it restarts, a minute or two after it restarts) and he did for hours!

  The problem is that I can't even try to update the operating system or restore the original configuration that I don't have enough time before his stop!

  I tried to use it without the SIM card, has not changed anything.

  My biggest concern is that I can't do anything because I can't keep it on more than a few minutes!

  Someone has already experienced the same problem? Is there a way to fix this that refer to society (hoping that the warranty has not expired...)?

  Info on the device

  Your operator: SFR (French)

  Model information and the version of the OS: Blackberry Bold 9900

  7,1,0 bundle 2061 (v 7,1,0,714 platform 5,1,0,532)

  Apps and free space

  Nothing to do with the battery, he pulled out several times has not changed anything.

  Not many applications except the classic ones (facebook, etc...) and you have not installed a new for several months.

  Unable to get much information because it maintains close and restart...

  The only thing I was doing before the problem occurred he was charging on the computer (not even synchronize). I unplugged it as I always do and it started to go crazy.

  What is worth a thousand words

  Sorry no picture and I don't think that a photo would be helpful...

  Thank you very much in advance for your help.

  SIM of the France.

  Sometimes things just go wobbly... Very dear, I hope that you already have a good backup of all, for what you describe, you are unlikely to be able to take one that you continue to try to recover from this situation. If your BB is very new, so you may want to just take to formal support and do not try to recover it now... After all, it might actually be a hardware problem (there is no way, at an internet distance really diagnose... perhaps we can 'deduct' material being likely, but we can't diagnose 100%).

  If you want to proceed, then please follow these steps (PC, not MAC):

  1) uninstall all the BB OS packages from your PC,

  (2) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware

  (3) download and install on your computer, the BB OS package you want for your BB:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  (4) If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Now these KBs (try them in order, please)... but whenever they speak using a 'site update', please use the Desktop software installed above instead:

  1. KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  2. KB27956 How to recover a BlackBerry smartphone from any State
  3. http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  Good luck!

• HELP blackBerry BOLD 9790 Smartphones!

  Hello! I just got a used blackberry bold 9790... When I plugged my SIM my BIS plan did not work even if im subscribed + I can't save it for the host routing table (when I go to setting > advanced Setup > host routing table > register now, it is said that the enrollment message has been sent but nothing happens) + Book service are deleted please someone help me solve this problem... How to register and get the service books so my BIS would work please help me thank you, my phone is blackberry bold 9790... PIN: 29590e8e

  Hello.  You can contact your carrier to see if it's possible?  I recommend to take it to the store or by calling from another phone if possible.

• Problem with icon disappears blackBerry Smartphones Blackberry Bold 9780

  Hello

  I hope one of you whistle may be able to help me.

  I have a Blackberry Bold 9780, I use v.6.0.0.294 on o2 to the United Kingdom.

  Last month, I noticed problems. I can't tell you what icons disappeared first, but certainly Blackberry App World was among the first to disappear, my phone lock has now gone although I can search it and its actually hidden, it will not display...

  App world Blackberry does exist at all on my "BOLD" and even when I downloaded it again, it will not appear.

  (not sure if there are other icons missing these are the only 2 that so far, I've noticed)

  He said: I'm running the latest version of the software, so I don't understand what is happening.

  I rebooted several times, no luck.

  I've been in the Blackberry menu and looked for a way to display my lock icon and it won't.

  No matter what valued Advisor,

  Thank you!

  Hi Mononoke,

  Cause 1

  4.0.0.63 to 4.0.0.65 on a BlackBerry 6 smartphone with BlackBerry Device Software more updates to blackBerry App World.

  Resolution 1

  The BlackBerry OS 6 versions prior to 6.0.0.706 and global icon is not visible, please download and install the BlackBerry App World 4.0.0.55.

  1. Open the BlackBerry browser on the BlackBerry smartphone.
  2. Go to http://mobileapps.blackberry.com/devicesoftware/entry.do?code=appworld3
  3. After downloading, please reboot your BlackBerry smartphone when you are prompted.
  4. Check that BlackBerry App World is located on the home screen.

  Smartphones blackBerry 6 with a way to upgrade to BlackBerry OS 6.0.0.706 or later should upgrade to the latest version of BlackBerry Device software available in the wireless service provider so solved several problem with BlackBerry Balance.

  The BlackBerry OS 6 versions 6.0.0.706 and higher and the global icon is not visible, please download and install the latest version of the BlackBerry App World.

  For more details see the KB articles below-

  • KB29422 BlackBerry App World icon is missing after upgrade to BlackBerry App World 4.0.0.63 to 4.0.0.65

• BlackBerry Bold 9900 smartphones does not

  Hi everyone, I need help! I bought the blackberry bold 9900, 3 weeks ago and it was super fast, but now it's always fast but most of the time is not responding, so I have to pull the battery, I did this about 5 times for three days and the media player most of the time "processor multimedia device answer/busy is stopped." the strange thing is that all applications are closed, I don't know why its not responding, everytime I take a lot of pictures or videos. How could a smartphone as it stop responding even if it has a 1.2 GHZ, and 768 MB ram processor which is more than enough for a smartphone like this. Storage of applications: I 95.9 MB of free space and the system uses 280.1 MB which is almost half of the storage for applications. Memory: the system currently uses 433,7 MB which is also half of the memory capacity. P.S. I pulled the battery about 15 minutes ago, I use an external microsd sandisk card 8 GB class 4, to save all my files into it (songs, pictures, videos, pdf, word, etc. documents) it is 1.8 GB apart the 7.8 GB. The built in storage media's 6.0 GB and it has 5.8 GB free of it. Should not it works faster because I have a lot of free space on the bed in the storage media. There is a problem with the microsd card should I use another class for example 10. Or is it a problem with the new software? I need help please, im starting to regret buying this phone, even if I like it. Thankss

  Thanks for your Post... !!

  Please make a clean OS Reload using the procedure mentioned in the given URL...

  http://BTSC.webapps.BlackBerry.com/BTSC/ViewDocument.do?externalId=KB11320&sliceId=2&cmd=displayKC&d...

• BlackBerry smartphone Blackberry Bold 9900 1 - can't compose sms :(

  Hello

  I just bought a 2nd hand blackberry "bold" 1 (9900) and I realize that I cannot receive sms but I can't compose sms / sms response I receive.

  I push the "blackberry" icon and note that the sms 'dial' does not exist here. "" "So, what should I do to recover the ' compose sms ' so that I can dial / sms response?

  pls... I need help...

  TQ,

  Tasha

  Hi virgogurl88tasha

  Welcome to the Forums of the BlackBerry Support

  Have you tried the same SIM card on another device to see if you are able to send SMS? If you have a first then make a complete backup of your device using the BlackBerry Desktop Software, then back to factory setting to avoid any IT policy as a device, consult this Knowledge Base to help:

  KB12487 : How to backup BlackBerry smartphone data using BlackBerry desktop software for Windows

   

  Then try this:

   

  KB31291  :   How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

   

• BlackBerry Bold 9700 smartphones... Stuck in the update

  My blackberry bold 9700 erased, I try to reload the operating system software, but the process would not go pass the initialization of devices. An error message will appear after saying computer not able to reconnect to the device during the operation stage multi. Please can someone help? Let me die before my phone.

  Hey Jippy,.

  Welcome to the community of BlackBerry Support Forums.

  Take a look at the following article on how to force detect the BlackBerry smartphone using the Application Loader to reload the OS

  How to force detect the BlackBerry smartphone using the Application Loader

  http://BTSC.webapps.BlackBerry.com/BTSC/KB10144

  If this does not resolve the problem that, please contact your point of purchase for warranty and repair options.

  Thank you.