Several printers print color when I choose black and white

Here's a strange. Using a 5520 and a 7520, two printers will only print in color, black and white. I made sure I select black and white, and I've updated my drivers. Any ideas? Others use these printers without this issue, then it might be on my end, but I have no idea what it would be.

Hello @Alex-Tutorme, greetings!

Thank you for joining the HP support forums, I would like to help

I understand that you are having problems when printing in black and white in two of your printers.

We will try to change the printing preferences:

  • Go to control panel - devices and printers - give a Photosmart 7520 (also on Photosmart 5520) right-click and select Printing Preferences.
  • Go to the tab "paper / quality" and make sure that 'Black and white' is selected.
  • Now, click on the 'Advanced' button - check to the option "print in grayscale". Make sure it is turned on. Apply and save the settings.

Please let me know if that solves the problem, or if you need assistance

See you soon

Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

Tags: HP Printers

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