Several problems with Adobe Creative cloud app.

I have several problems with the Adobe Creative Cloud application.

1 CC Photoshop or prelude CC cross the bar of the 47% during installation. They constantly give me messages "Installation failed". When I click on "Learn more", I like that:

"Installation failed."

Errors during Installation. (7)

More information"

So, naturally, I click on more information to get the lifting against me following (which no do I understand):

Exit Code: 7 Please see specific errors below for troubleshooting. For example,  ERROR:   -------------------------------------- Summary --------------------------------------  - 0 fatal error(s), 2 error(s)    ERROR: 12/01/13 13:16:06:425 | [INFO] |  | OOBE | DE |  |  |  | 6076 | ---------- CustomHook_Helperx64 ---- Start ----------  12/01/13 13:16:06:426 | [ERROR] |  | OOBE | DE |  |  |  | 6076 | Cannot load function name 'CSInstallerCustomHookProc' from library C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{5F816B76-62F3-41C9-B651-27F49F25F50B}.data. Error 0    ERROR: System check returned with error : -4  ------------------------------------------------------------------------------------- 

2. I installed 5 Lightroom, then uninstalled. When I went back to re - install, the application Adobe Creative cloud wouldn't let me. He says that my 5 Lightroom is "up-to-date" and that it is in my article 'Your applications', not in the section 'find new applications '. I rechecked my programs and features in Control Panel, and it isn't here. I cleaned my registry and it is still there. I deleted the file "opm.db" in my OOBE folder and restarted CC - still nothing.

I must say, guys. I'm not very happy with the time I spent just trying to install programs on my PC. While the plan is for it to be intuitive at a certain time, it is not very functional at the moment. No matter how much help you can provide me would be amazing - if you can provide it sooner than later, I'd be on the moon.

Thank you.

Hope this will help others record the amount of time this error I spent troubleshooting.  When you install Adobe InCopy CC, CC of Adobe InDesign, Adobe Photoshop CC, CC prelude Adobe and Adobe first Pro CC on a laptop Windows Pro 8.1, I an error similar to the one below.  Other installations of Adobe Acrobat XI Pro, Adobe affect effects CC, Adobe Audition CC, Adobe Bridge CC, CC of Adobe Illustrator, Adobe Lightroom 5 and Adobe SpeedGrade CC installed without error.  I ran across this test with a clean operating system, new construction to help isolate the problem.

23/12/13 16:33:04:372 | [INFO] |  | OOBE. OF |  |  |  | 912 | 23/12/13 16:33:03:368 | [ERROR] |  | OOBE. OF |  |  |  | 6316 | Cannot load the name "CSInstallerCustomHookProc" C:\Program Files (x 86) library function \Common Files\Adobe\Installers\uninstall\{5F816B76-62F3-41C9-B651-27F49F25F50B}.data. Error 0

I ran a minimum load of the operating system by stopping all non Microsoft services by running MSCONFIG. EXE and disabling and disabling all startup in the Task Manager, Startup tab items.  After restarting the laptop, I was then able to install CC of Adobe Photoshop and Adobe first Pro CC.  However, Adobe InCopy CC, CC of Adobe InDesign and Adobe prelude always failed CC.  I needed to start safe mode and disable BitDefender Virus Shield and BitDefender Desktop Update Service and then restart mode Normal (services were always disabled). I continued and completed the installations of Adobe InCopy CC, CC of Adobe InDesign and Adobe prelude CC.

It seems that BitDefender is the process to load this function as a virus Trojan markup and stop installation.

Tags: Adobe

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