Sharing screen or remote access

Hi all.  I need some guidance on how to gain access to another Mac computer that is not on my wifi network.  My mom is a bit lost when it comes to computers and calls all the time asking questions about that or the other.  I wish I could help more, but I can't always do more in its place.  I assumed that she could do a screen with me sharing, but I did not understand that yet.  What is the best way to be able to see its screen and help her to?  I have a time machine from the airport, an Airrus SB6183 as my modem and an iMac or MBP to use.  It has an iMac.  Are our different ISP, my comcast, ATT hers.  If you could provide some info that would be great.  Thanks in advance.

Jack

Understand the Messages and screen sharing and test this or use some screen sharing service; Perhaps TeamViewer or an alternative, either commercial or potentially as free if the associated licenses allow your intended use.  It will be by far the best approach here.   Add the Messages application to connect and work through the sequence to accept or request required screen sharing.   Or for the

You're probably not going to use Apple Remote Desktop (this forum), because it is a commercial product and one that is overkill for this use.   Messages and screen sharing will be sufficient, or the built-in screen sharing client can be used to share the desktop.

Otherwise, remote access means to find a VPN and a VPN server and probably configure dynamic DNS to allow you to get the IP address of the remote site, and probably all operating in a gateway of firewall box you have acquired for the remote site.   Modems will probably have to be moved in their mode bridged, that leads them to the gap and allows your gateway box control liaison network without NAT clutter it.  ISPS are only material if they block the access of particular network involved, or do not allow the modem to be toggled in bridged mode.

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