Shift click doesn't work does not in Mail or Word.  I am currently using an iMac (retina, 5K, 27 inch, mid-2015)

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• Jumping cursor, sporadic and touchpad doesn't work does not correctly for HP envy 15

  Hello

  I had my HP ENVY 15 t-q100 CTO Notebook PC in September 2014. It has 8.1, 64-bit Windows. For the first few weeks of use, I don't have any problems. Then, I started having occurrences more problems of cursor/touchpad to the point where it happens all the hours of use (not a problem of external mouse):

  Jump around on the screen (a few millimeters in inches).

  Move per increment on its own without me anywhere near the laptop (usually spazzes left).

  Does not allow scrolling functions / normal touchpad when problems are happening.

  Works as if I am holding down the click button while I try to move it - mostly frustrating when I make the important work.

  At random click things that I try to move it.

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  Reset the device (works for a minute or two).

  Reboot (I do it everyday anyway).

  Reduce the speed of the cursor and other mouse options offered online.

  I've seen similar problems for the HP Envy 17 and other laptops, but no real solutions have been proposed. Please help me with this problem.

  In January 2015, I received by mail, a brand new Envy 15 t-q100 purchased HP's official website. Packaging and the laptop is here Mint (aesthetically speaking). That being said, I had the exact symptoms described in this thread since the first day. With a replacing synaptics driver, I was able to stabilize the mouse enough to effectively use the tool 'curve of pressure. " Then, I determined that it was in fact a hardware problem. I noticed that from time to time, the "animation" icon would indicate that pressure is applied even if I wasn't touching the laptop. If I applied pressure by pressing or stirring on the basis of the Palm, would stop the pressure indication and use mouse returns to normal. However, this problem gradually went from bad to worse, and finally the touchpad does not have all together. Firmware and BIOS flashing helped before, but has been either nothing change.  I debated on referring to HP for repairs under warranty, but after having to wait a month to get this unit in the first place, in addition to reading all these horror stories of people coming back a semi destroyed unity and always faced with the same symptoms, I was ready to fight against myself. so, I found a source replacement nine track want pads 'zone of control '. Ninety-nine percent sure that I had a defective keypad, I bought P/N "761210-001" to "parts_direct101" for $59.95 ebay seller. Disassembly, I discovered that one of the screw mount for the pad was loose (this may have contributed to the problem). I decided to replace the pad in any case. Finally. No more glitches. After months of experimentation and reading these forums, I have now a mouse working 100%! It's been more than 2 weeks now, since I replaced the touch pad and still no problems! I use my laptop 3-4 hours per day. I always use the synaptics driver installed replacement from "dpinst.exe" found in the x 64 folder downloaded directly on the website of synaptics 'uncompressed'. I have not tried to update with windows update again. Just happy to finally have a mouse to work on this beast of a machine. I'll keep you all posted if this problem will never return. With regard to the absence being automated support generic responses to "Customer Service" aka HP, I guess HP has accidentally put on a bad batch of caterpillars and they simply cannot 'afford' parts, labour and logistics to issue a notice of recall of this magnitude! Unfortunately, this laptop must be completely disassembled to replace the touchpad. I would NOT recommend this fix if you feel that it is beyond your skill level. Instead, call the HP technical support and insist that you have received a unit with a defective keypad. I hope this helps!

• Update KB976902 now the mouse doesn't work does not correctly

  I had the KB976902 recently updated on 2 of the 3 computers and 2 who got now have a mouse that does not correctly.  The computer number 3 does not have the update and still works fine.  All three are almost identical hardware and software and have legitimate versions of windows 7.

  The problem of the mouse made play almost almost impossible. Left click crashes, lag mouse click one or two times when I I try to do a restore from the left eventually drag a shortcut of the thing, I clicked on and don't know how or why.

  I did a restore on a single computer, but it did not help.

  Norton and McAfee applications are notorious for not to uninstall (or upgraded) themselves. Since you are not sure, I'll have to have executed two removal on all of the computers in question tools.

  NB: If a step said to reboot, reboot!

  1. download the Norton Removal Tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

  1B. download the tool McAfee Consumer Product Removal, save it to your desktop: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

  2. close all open applications (that is, anything with an icon on the taskbar).

  3. right click on the file saved in # 1 above and select run as administrator to run the utility. DO TAP not your keyboard until the race ends, then restart.

  3B. right-click on the file saved in # 1 b above and select run as administrator to run the utility. DO TAP not your keyboard until the race ends, then reboot again.

  4 reset the IE8 advanced settings by http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings

  5. open Internet Explorer 32-bit (only!) to http://support.microsoft.com/kb/971058 & run it in DEFAULT and modes difficulty then AGGRESSIVE. [1]

  6. restart a last time & test.

  ~~~~~~~~~~~~~~~~~~~~~~~~
  [1] full Disclosure: the difficulty operating in AGGRESSIVE mode will remove your update history but not the list of installed updates.

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Backlit keyboard doesn't work does not correctly

  Hi friends

  I recently bought touchsmart HP Envy 15-j122tx and noticed after the first day that the keyboard backlit light is uneven and after observation I find that led in the keyboard light are not working in some keys as other keys, what I now please replay fast...

  Hi frankricher,

  Thanks for the photo. It seems there may be a problem with the hardware with the backlit keyboard. You can try performing a (Windows 8) HP system recovery to factory settings to see if this fixes the problem.

  If this does not solve your problem and you are still under warranty, I suggest that you call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click on the link to get help from your region number. Contact HP worldwide.

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• Ctrl key doesn't work does not correctly

  Hello

  I have a HP Pavilion 17-e031sa laptop bought only 2 weeks ago running Windows 8.  The CTRL key does not work as it should.  In general, I would like to use it with the left button of the mouse to select non-consecutive items for the copy, but this won't work for this function.  It doesn't seem to be the key itself, because it does not work in the combination of keys ctrl/alt/delete.  I tried to uninstall the keyboard driver and restart, but without success.  Any help would be appreciated.

  Hi riggy69,

  Sorry for the confusion, I knew that these keys would not do the function you're looking for. I wanted to know if these shortcuts worked using the CTRL key. So we can see if it works this particular function or all keys ctrl shortcuts work. Quick access keys did what they were supposed to do? For example, the Ctrl + X cut the selected text, or Ctrl-Esc opens the start menu?

  Trying to see if there something wrong with the key itself or is someone wrong with this particular feature you try.

  Thank you