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  Visit our Microsoft answers feedback Forum and let us know what you think.

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  It seems that CS5.5 dislike some mov files.

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  Remember - this is a public forum so never post private information such as numbers of mail or telephone!

  Ideas:

  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

  Hi rozhanna,

  Try the steps mentioned in the link below and check if it works.
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  It is also possible that some third party software installed on the computer are in conflict with the video call in Skype software.
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  I hope this helps!

  Halima S - Microsoft technical support.
  Visit our Microsoft answers feedback Forum and let us know what you think.

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