SimplePass has locked up my computer

I have a HP dv7-7250us Envy,

She has Windows 8 installed at the factory

Signature on my computer with simplepass it gives me the following screen "Service service of the user is not the user of the sign-in profile cannot be loaded" and an OK button. on one screen, it says to reset my password, I have reset my password and I get the same message when you use a written password. How work around this problem and close simplepass, I don't have my computer at all to use it.

No system upgrades have been made.

Thank you

scott1Navy,

Sorry about the misinformation.

Turn off the computer.

That you put it on press the ESC key. A start menu must take responsibility.

Press F11 for recovery.

Select your keyboard type.

Select push hard.

Select advanced options.

Select System Restore.

If the restore does not help you can follow them the same steps as above, but you can perform a reset.

Resetting will put the computer to the day, but you will be able to log on the system.

I would like to know how everything goes

Nice day.

Tags: Notebooks

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