simplepass lost secret question

I have a HP Envy 15 Notebook PC model: 15z-j100 with Windows 8.1.   I forgot the master password AND THE SECRET question answer of. I tried to use the HP Recovery Manager nothing helps. I also downloaded and installed the version 8.00.57 without success. Whenever I'm trying to get into the app continues to ask the main stem. The kicker is... I have yet to add any password to Simplepass.   How can I recover it?

Hi PC-beginner,

Thank you for your response.

If it's just the SimplePass sofware, I would try uninstalling and reinstaling it. Here is a link to the page of software and the driver where you can download the SimplePass software to reinstall.  HP ENVY 15z-j100 CTO Notebook PC drivers.

Tags: Notebooks

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