Since installing simplepass, does not recognize my windows password

After a windows upgrade (one of the so many) all of a sudden I have to enter a pin code to access my work pc.  So I enter a PIN code, and everything's fine.  The yesterday that I update simplepass screen so that the PIN is not necessary for, sign in, and now I can't on my pc because it does not recognize my password of windows, which by the way, it was empty.  I am at a loss to know what to do without losing all my data.  Can anyone help.

Hi there @rainsley

Welcome to the Forums of HP Support! It's a good place to find the help you need, so many other users, the HP experts and other members of the support staff.

I understand that you are having problems after an upgrade, with the Simplepass software. I am happy to help you with this, but I need more information. Please post the complete product and the operating system running on your laptop. Check out the following, if you need assistance with this information.
How can I find my model number or product number?
Is the Version of Windows on my computer 32-bit or 64-bit?

As you mention that the problem started after an update/upgrade, maybe you could try a system restore to a point before the problem started:
Using Microsoft System Restore (Windows 7)
Using Microsoft System Restore (Windows 8)

In the case otherwise fund the following pages, for the one that applies to your system.

Troubleshooting a (Windows 7, Vista, XP) fingerprint reader
A (Windows 8) fingerprint reader troubleshooting
Using the HP SimplePass (Windows 7, Vista) fingerprint reader
Using the HP SimplePass (Windows 8) fingerprint reader

See the following download SimplePass if necessary:
HP SimplePass Identity Protection software

I hope this helps.

Tags: Notebooks

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