Since the so-called S.M.A.R.T.got in my computer didn't have any of my desktop icons. I'm unable to access my documents. I can only use IE 9 and the control panel.

A company called S.M.A.R.T. somehow entered into my computer and continually scanned my hard drive.  I was able to get rid of that after many emails for them.  After that they took out of my computer, I had my office.  There were once beautiful images in the background with all my many icons showing.  Now all I have is a blank screen with only a few icons that I was able to resurrect.  They are: Recycle Bin, Panel Sontrol and new Document Microsoft Word Document template.  I am more able to access one of my documents.  There are documents that I need to work on but cannot do it at all.  Is there a solution to this problem?  I'm desperate!  Thank you.

Your computer is infected with the rogue malware. Rogue malware is software that installs on your computer. He tries to scare you into buying the product informing you of the wrong issues with your hard drive.

First thing NOT to do is to remove all temporary files. This rogue often hides your files. It is a program that can view your files, but you must first get rid of the malware.

Restart your computer in safe mode with network. Click HERE, download, install, update and perform a full scan with Malwarebytes.

Once the scan is complete, please let me know what has been detected. If you have trouble running Malwarebytes click HERE, download Rkill and run. Rkill is NOT a malware removal tool. Simply, it detects the malicious processes that are running on your computer and it kills to run malwarebytes and scan your computer.

Tags: Windows

Similar Questions

  • Can only use safe mode and can not access anything except firefox

    Basically, there are a few days all of a sudden, a box came up saying Windows Explorer has stopped working. No matter what I click, it returns constantly to the rear. Because I use firefox, I can't to anything except this, and I can't get him if I use safe mode.
    It is terribly annoying, I have 6000 + photos and other things I need, i.e. duties.
    How can I fix? I can't use the normal mode, and it's annoying.
    Thanks in advance.

    Then download your data either by:

    1 remove the drive and put it in a box of USB drive or use a USB adapter. Attach it to a computer that is running a working XP/Vista/Windows7 installation. Use the work of Windows Explorer to copy the data to the hard drive of the system to the rescue and burn data on cd or dvd. I prefer not to do it if I know the drive is infected because he has a chance to infect your host system. In these cases, I use #2 below.

    2. you can start the target computer with a Bart PE (if you use XP) or a Linux live CD like Knoppix and retrieve the data in this way. General information about the use of Knoppix for this are:

    You will need a computer with two cd records, one of which is an engraver of CD/DVD OR a USB thumb drive with sufficient capacity to store your data, OR an external hard drive formatted USB FAT32 (not NTFS) *. Download Knoppix .iso image file and create your bootable CD. If you do this in a previous (XP or Vista) operating system, you will need the third burning like Nero, Roxio or the free ImgBurn software (Windows 7 can burn .isos natively). Burn as an image, not in the form of data. Then boot with the CD that you created, and Knoppix will be able to see the files in Windows. If you use the USB key or an external hard disk, right-click on its icon (on the desktop) to get its properties and uncheck "read only". Then click on it to open it. Note that the mouse action by default in the window manager used by Knoppix (KDE) is a simple click to open instead of double-click traditional MS Windows. If you want to burn CD/DVDs, use the K3b program.

    * My understanding is that you can now write on NTFS from Linux partition. If you wish to do this, Google for instructions on the use of the NTFS driver.

    http://www.Knoppix.NET
    http://www.nu2.nu/pebuilder/ - Bart PE Builder

    Then do a restore clean factory/install of Windows.

    I want to emphasize that you should not take what I wrote as a definitive diagnosis. I can't see or test your computer from here. I give you my opinion on your computer based on my experience as a computer tech and what you have written. If you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad). MS - MVP - Elephant Boy computers - don't panic!

  • missing icon appearance and personalization Control Panel

    How can I restore missing appearance and personalization Control Panel icon.

    Control Panel problems:

    http://support.Microsoft.com/kb/936686/en-us

    Also try this method...

    Start button > in the search box, type services > press the Enter key > scroll software licensing...
    topic status, it must be said... Has begun
    under Startup Type, it must be said... Automatic
    If this isn't what you see, look in the left column, click Start (or restart)

    Scroll to the bottom and look for SL UI Notification... > click it > click Start in the left column

    Output of Services.

    For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.

  • I can't get rid of Highlightly even though I disabled in the extensions and uninstalled in the control panel. (windows 7 pro)

    Highlightly does not appear in the control panel more since I uninstalled it. I disabled the extension in the Add-ons. He however keeps popping up. I have windows 7 pro 64-bit.

    Is there an action actually uninstall Highlightly your list of extensions instead of disable?

    One thing I would recommend is that make you a Reset of Firefox. The reset Firefox feature can solve a lot of problems in restaurant Firefox to its factory default condition while saving your vital information.

    Note: This will make you lose all the Extensions and preferences.

    • Sites Web open is not recorded in less than 25 versions of Firefox.

    To reset Firefox, perform the following steps:

    1. Go to Firefox > help > troubleshooting information.
    2. Click on the button 'Reset Firefox'.
    3. Firefox will close and reset. After Firefox is finished, it will display a window with the imported information. Click Finish.
    4. Firefox opens with all the default settings applied.

    Information can be found in the article Firefox Refresh - reset the settings and Add-ons .

    To be sure that he's gone completely, make a check of malware with some malicious programs, analysis of the programs on the Windows computer.

    Please scan with all programs, because each program detects a different malicious program.

    All of these programs have free versions.

    Make sure that you update each program to get the latest version of their databases before scanning.

    Alternatively, you can write a check for an infection rootkit TDSSKiller.

    See also:

  • Programs disappear from my office and the program from the list but still appear in the control panel

    I use Window XP Home Edition and lately, I've noticed that programs have disappeared off the coast of my office and in the list of programs without allow me to delete them.  Firstly, this came to light when I went to start my virus scan and impossible to locate the icon or in the list of all the programs, but it is in the status bar at the bottom right of the screen. I have since discovered that other software have disappeared and when I will remove and reinstall them using the Control Panel can't do.  And when I tried to back up my data when it came time to burn data on a cd, I got a message asking me to insert a disk. Yes, he asked for a floppy and I couldn't have it burn the disk that was selected at the beginning of the backup.  A couple of days, I got the "blue screen" a couple of times and the computer turns off automatically. Oh yes, one more thing restore to a previous period will not fix the situation. Can someone tell me what is happening?

    Hi LarryFuller,

    It seems that your computer has been infected by the virus or malware. Scan your computer with the Microsoft Safety Scanner to get rid of the same.

    Note: The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  • How can I get rid of xmarks. I never installed it and I can't find it in the control panel

    See above this feature is only on my desktop and I can't get rid of

    Hello

    If it has been installed as a Firefox extension you can try to Remove in Firefox Tools (Alt + T) > Add-ons - > Extensions.

    Using extensions

    Uninstalling the modules

    Disable/remove modules

    Customization of Firefox

    On the other hand, if it was installed as a Windows application or Internet Explorer application, you may need to uninstall via the control panel of the Windows operating system, or the affected browsers. Windows support would be useful.

  • How to: open the control panel and check if Windows Update settings in Windows 8

    If you're running Windows 8 and you are not sure if you get the latest updates and patches Windows updates then the following video should help. It guides you through opening the control panel and how to check your Windows Update settings.

    Remember, make sure that Windows 8 is up-to-date on your computer, you must have the latest updates of Windows installed.

    You may also need to make sure that your computer is updated the software and drivers for your hardware or to trobleshooting purposes make sure it isn't updated drivers for your hardware. Here is a video that will show you how.

    I hope everyone finds these helpful videos. If you have any questions leave a message below. Remember, it is advisable to have the active Windows updates, however, there are certain circumstances (for example, troubleshooting) disable it temporarily is a good idea.

  • How to: using the same control panel for several vi and reproducing change to the control panel.

    I created a labview project that contains about 40 vi.  Each vi has a joint control panel which is a group of ip address, or address of the port and the parameters that are passed high-level vi at low level vi for the purpose of control and access our daq cards.  As this control panel exists in all the vi and must not be the same there is a problem when the need to make a change or update the controls during development.  The problem is how long it takes to go and change the control panel of each single vi.  I wish I had a way of reproducing a change in the Panel of control through all six simultaneously.

    All controls in the control panel are in a bundle, so all values are passed to 1 thread.

    I tried to turn the Panel in a sub vi and this way I can just "create control" and have output parameters maniuplate vi, but if I update the vi, I still have to go back and create a new control for each vi under the control has changed.

    I tried using secondary and the creation of the control panel in a sub vi which is displayed in the secondary, but gives the undesirable consequence of not being able to view or change the settings of the control panel if the program does not work, as pristine as when sub-panels program does not work.

    Is there a another way to display the front panel of a Subvi next using a panel of void?  Is there a better way to propagate changes in a bundle in a series of vi?

    Yes a def type might help you and I would take the next step to make a strict type def if you want the look to be the same on all its bodies. You can also view this nugget on Type definitions for more idea about it.

    Have fun

    Ben

  • How to enable and disable the part of the "control panel".

    I want to know if part of the control panel can be turned on and off by an external action, to use the mouse or a Boolean variable. Someone has an idea that help color? Thank you

    Ricardo

    You can disable cookies by using the node property and ownership "Disabled". You can create a tab control and disable the entire tab control that will disable all inside of it.

    To do this programmatically, set up your code with a structure of the event and create an event when the user changes the value of a button or click the mouse.

    See the example I did:

  • My speakers on my Dell Latitude D820 suddenly emit only a low sound. I adjusted all the volume controls in the menu sounds from the Control Panel, and there is no change in volume.

    Low sound volume

    My speakers on my Dell Latitude D820 suddenly emit only a low sound. I adjusted all the volume controls in the menu sounds from the Control Panel, and there is no change in volume. It's real power radio on the internet and play music from a CD inserted into my machine. The sound icon does not appear in the toolbar.  I tried the fixit of automatic Wndows and it ran and said low volume has been set. Not the case.

    Hello

    1. what operating system do you use?

    2 did you change on your computer?

    Method 1:

    I suggest you follow the link and check.

    No sound in Windows

    http://Windows.Microsoft.com/en-us/Windows/help/no-sound-in-Windows?T1=tab02

    Method 2:

    I suggest to follow the link and search for the volume in the taskbar.

    (a) right click on an empty area of the taskbar and then click Properties.

    (b) in the Notification area, click Customize.

    (c) select the volume see the icons and taskbar notifications check box, and then click OK.

    I also suggest you to follow the link and check.

    Change icons appear in the notification area

    http://Windows.Microsoft.com/en-us/Windows7/change-how-icons-appear-in-the-notification-area

  • The hand left panel doen't show the usual "Control Panel Home" switch and my control panel display is stuck on the classic view.

    The same thing happened to me recently: the hand left panel doen't show the usual "Control Panel Home" switch and my control panel display is stuck on the classic view. Click on "Show common tasks in folder" but that doesn't change anything. Finally, I tried a restore without success point. No idea how to get back the link "control Panel Home"?

    Thank you very much for your support

    Alain Truchat

    Split from here:

    http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp-desktop/left-hand-pane-on-Control-Panel-missing-XP-Home/6ca7e184-e2be-4709-b865-81e5c3702629#last

    Hi, Alan.

    Reset Control Panel-
     
    Press Windows key + R
     
    Type inetcpl.cpl regsvr32.exe/n/i
     
    Press ok

  • want to remove some programs from my "adding and deleting' on the control panel

    I am wanting to remove some programs from my "adding and deleting' on the control panel.  I have several that I don't know if they are necessary in order to do not want to delete them until I have found.  Example: Microsoft.NET framework 2.0 service pack 2, if I said the same thing with the exception of program 3.0 can remove either one or both or what?  Redistributible MS Visual C ++ 2005 and also have 2008 and 2110.  Platform Installer 3.0, WCF RIA Services V1.0 for visual studio 2010.  I don't even remember downloading all of this stuff, but don't know if it has a meaning to my computer or not.  Y at - it somewhere I can look to find such information?  Don't like silly things like this, but would rather ask that screw up something.  Thank you

    Hello

    • What version of Windows are you using?

    I suggest you to see these steps:

    a. type msinfo32 in the start search box and press on Enter.

    b. a pop-up window, press CTLR + A, then CTLR + C and after that information here.

    c. then we can suggest you what program needs to be uninstalled.

    Response with more information

  • How to remove the Yahoo? I followed the steps to remove the Control Panel, but the site is still there and in my toolbar.

    For weeks I tried to get rid of Yahoo from my computer.  I deleted it - or so I thought - by using the option remove in the Control Panel, but Yahoo icon is still on my toolbar, and when I click on it and now I get redirected to the Yahoo site!  What should I do to get rid of this unwanted program?

    Hello

    Which toolbar do you speak? Internet Explore toolbar or some other?

    If it is internet explorer, the problem goes away if you run internet explore without modules, probably accessible from Start - (all the) Programs - Accessories - System Tools.

    Tricky

  • On windows xp profesional no axcess my programs to remove one of them. In the control panel everything he says is list is filled and does not work.

    I can't axcess my programs via the Control Panel, which said that the programs being filled.  They appear donnot.  Operating system is Windows XP Professional service pack 3.  Thanks to any one that can help.

    Hello

    Were there any changes (hardware or software) to the computer before the show?

    Make the SFC (System File Checker) scan and see if the problem occurs.

    Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)

    Hope this information helps.

  • Cannot open the Control Panel, add and remove flashes then disappears

    Original title: Add and remove flashes then disappears

    can get the control panel but when add and delete is pressed it flashes then disappears. someone help me please

    Hi Deovolente36,

    ·         Did you do changes on the computer before the show?

    ·         You get the error message?

    Follow these methods.

    Method 1: Scan the file system (CFS) auditor to repair corrupted files.

    Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)

    http://support.Microsoft.com/kb/310747

    Method 2: Perform a System Restore and check if the problem persists.

    Method 3: Create a new user account.

    How to create and configure user accounts in Windows XP

    http://support.Microsoft.com/kb/279783

    If the problem is resolved in a new user account, and then follow the article on how to fix a corrupted user account.

    How to copy data from a corrupted to a new profile in Windows XP user profile

    http://support.Microsoft.com/kb/811151

Maybe you are looking for

  • Satellite P300 PSPCCE: I want to delete or chang splash screen at startup

    I have laptop Satellite P300 PSPCCE and that you want to remove or change home screen starts to start the laptop. Is it possible to do? My Bios version is v3, 40

  • How to kill encrypted backups? (new iPad)

    Years, I lost my password to my encrypted iPad backup. Apple says that "so much worse so sad' and so I can't get/encrypted backup control for the iPad. So, what should I do when I get a new iPad? Please don't tell me that the poisoned atmosphere is p

  • BlackBerry Q10 why Blackberry fallen T-Mobile

    I specifically bought my T-Mobile Q10 because T-Mobile has the most profitable and the best network in my area.  Now, I get an e-mail from John Chen indicating that Blackberry still once himself shot in the foot.  It wasn't easy to stay with Blackber

  • Unable to turn down sound when connected to Xbox via HDMI

    original title: Xbox connected to the HDMI port, the only problem being transmitted through the built-in speakers is extremely strong, I change the volume but no estate Hello I rang pakard bell on this problem, but they seem to just pass me the pillo

  • JRE 7u71 + 72 applet execution ban for lack of attribute permissions

    HelloSince 7u71 + 72 releases, our JAR applet is not allowed more than Java because of the attribute missing permissions in MANIFESTOThis attribute is present in the MANIFEST file and the POT worked until these latest editionsInstead, our cmdlet is a