Since the Thunderbird 38.0 update my computer crashes whenever I start Thunderbird. CAUSE: the sounds associated with a new message notification?

I am able to use it in Windows safe mode but that is awkward. My computer works fine in normal mode as long as I do not open Thunderbird. Is it possible to go back to the old configuration of Thunderbird. I love the program but it is not very good like that. I tried running Thunderbird in its safe mode by pressing the SHIFT key, when I started to Thunderbird, but it came not in safe mode and the computer froze.

Wayne Mery said

rcharlie said

I had this problem too. He has not happened since I disabled the new message alerts (not only sounds, but the popup and tray icon). It was freezing at startup only when there are new messages so he could get when I started upward. At least one of the freezes have shown the popup in part drawn on the screen, until all of the computer does not meet all, but hold the power button.

rcharlie, I think your problem is different. I helped someone a few hours ago with similar symptoms where helped to disable alerts. And then, we determined that alerts could be activated IF we have disabled hardware acceleration to tools | options | Advanced | in general.

rcharlie, what it do work for you?

Yes. Or rather, the test message, I sent with hardware accel disabled and alert activated has not crashed the computer. Will update if it crashes again.

Tags: Thunderbird

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