SIP dialer call flow

Hello

can someone explain how to call flow for sip dialer? We have ucce 904 and ipivr 9

-Sylvie

Base officer, here are the basics

  1. Import executes and records are added to the table of list of the composition. This table is in the database of the Dialer
  2. Dialer component on the PG is administered the ITC monitors server records and campaign manager for an available agent in the Group of skills defined when setting up the campaign.
  3. Dialer identifies an available agent and sends a route request to the MRPG, which then forwards the request to the router where running a booking script
  4. The router detects an available agent and returns a label to the MRPG that sends the label to the Dialer. The Dialer places a reservation call the agent and once delivered, automatically place the call on hold through the CTI Server
  5. The dialer uses its ports configured in call Manager dialer to call out via voice gateway
  6. The dialer can use CPA to analyze RTP audio streams to detect when a human voice is linked
  7. Assuming that a voice live is detected, the dialer now transfers the call from its port Dialer to a reserved officer who appears as a second call to the agent. The dialers (dialers) use the CTI server to auto answer call and disconnects his booking, also put request to update the campaign manager
  8. At the end of the call, the dialer detail records are passed in the campaign to the Router Manager
  9. The router forwards these historical data to the recorder
  10. Historical data committed to the database of loggers
  11. Historical data are repliced to the HDS intermittently. Data are finally committed to the HDS thin repoting database

This is all assuming you have some basics of the Dialer, its installation process, the components and the MRPG (s) who is involved.

Tags: Cisco Support

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    NDType = "java.lang.String" NDOption = "3" / > "
    < / methodAction >
    < / links >
    < / pageDefinition >

    Hello

    It contains only the activity of the method, and if so, why is he launched with the help of a new transaction? Note that navigation always is an ID of the view and the workflow will not run if there is no view to navigate to. So either the calling flow calls this workflow and workflow returns immediately after execution of the activity of default method then it refers to a display of flow tasks calling or you add a view. Note that cookies are set on the response of a call and it is not issued before coming to a view. For this reason, using a method call activity could be a bad approach to try this so a phase listener is better suited

    Frank

  • No Audio with call transfer to the CUE Script

    Hello

    I have a CUE script set up to dial several extensions and transfer them to a conference MeetMe hosted on the same 2911 router where the CUE ISM is installed. The call flow is:

    CUCM 2911 <---> <--->CUE

    with calls to the script being initiated by phones registered with the CUCM.

    Dial the pilot script, calls to the specified extensions are undertaken and transferred to the DN MeetMe (7070) successfully, but there is no sound on calls. The script seems to complete successfully as well, because all of the extensions as well as the original one is transferred to the DN MeetMe. The command "display the compact active voice call" shows all participants connected to 7070 and the output of 'see the ephone-dn conf' displays the number of active sessions to 7070

    Direct calls to the DN MeetMe (without going through the script) work very well.

    Logging in the atrace.log seems to show that reactivate the QUEUE calls will fail. I tested with all three SIP call transfer methods CUE without result.

    CUE and 2911 configs as well as the atrace.log CUE file is attached.

    Any ideas would be very appreciated.

    Hi Miroslav,

    You can check the method of transfer in CUE - please define Bye-also and without h450 service of voip telephony services in the CME.

    HTH,

    Alex

  • Understand the flow of appeal through VCS c/e

    Hey Geeks,

    I write this to understand "how to work things. Here's the design.

    I have a VCSC configured with the name of the domain example.com SIP (we have internal DNS server to resolve)

    I have a VCSe configured with the name of the cisco.com SIP domain (we have external DNS server to make globally routable)

    I create a link bw VCSC and VCSe course.

    How the call will flow between the Ep A and B Ep

    Scenario a.

    My Ep A is [email protected] / * / dials Ep B Jabber client (user) recorded on VCSe [email protected] / * /

    How call flows; I understand that the flow of the beginning IE Ex 90 will send a register message to VCSC etc etc.

    Scenario B:

    If Ep A [email protected] / * / call a 3rd party (distinct) = (inter appeal cases) End point ie [email protected] / * /

    How runs the call.

    Please excuse me for asking layman explanation:

    Thanks in advance

    Vikram

    Hi Vikram,

    First thing to note is in most of the customer scenario prefer same sip domain on highways and control so that they can avoid transform and simplify the numbering plan.

    Happens to your scenario.

    Scenario a.

    EP A VCS-contrl<--traversal-->VCS - Ex <--SIP--><--sip-->Ep B (points of termination assumptions made using the SIP protocol)

    EP began with the sending of a guest for VCS-cntrol SIP message, which gets transmitted to VCS - by VCS-cntrl exp, hope you're installation rules research properly on vcs control.

    VCS - exp send this appeal to Ep B and call connect. You can google for SIP call flow, so nothing different happens in this case.

    Scenario B

    EP A VCS-cntrl<--traversal-->VCS - Exp<-->public cloud<--SIP--><-->Ep B (dell.com)

    A DNS zone, which uses the dns configured on exp do query srv records to the external field like "dell.com" is now required to apply for external part VCS - exp

    in this scenario again Ep began with the sending of a message to the VCS-cntrl invitation gets sent to the SCV - exp rules-based research. VCS - exp begins looking for new address based on the rule of the research and since it does not find the URI ending with exp and "dell.com" starts to send query record srv for the domain "dell.com". DNS configured on exp in the SRV company A sends question and get an answer for this domain with the company B VCS - exp - ip address, and then vcs - exp in company A starting configuration of the call to the remote ip address.

    now in the present, you can have several scenarios and I recommend you consult the guide deployment for VCS-control and traversal solution VCS - exp.

    Rgds,

    Alok

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