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• Pavilion dv2415nr laptop. It will not stop. I downloaded the software and it will not turn off.

  I have a laptop dv2415nr Pavilion and it will not turn off.  I recently downloaded some security software and it is not stopped since the download.

  Hello

  I recommend that you make sure you have your license key for webroot. Uninstall the software and reboot. If that solves the problem, it's time to go to the Webroot support and ask their tech support that it.

  Kind regards

  ERICO

• K010 ENVY: my laptop will not turn off

  Hello

  When I shutdown/hibernate/standby/resume my laptop, it will die completely.

  All programs will be closed (when stop or restart) and I think that OS will also close. But the laptop will not turn off. Power LIGHT and fan will stay on.

  And when I try to Hibernate, everything is ok, but I have the same problem.

  Whenever I have to turn it off by holding the power button, otherwise the battery will be discharged.

  After manual turn off, when I turn it on again, everything works correctly:

  -If hibernation: OS will continue to last situation.

  -If start/stop: OS works normally without error or warning.

  After sleep, OS works from the beginning. Because the data stored in RAM and will be deleted after power off.

  Perhaps a portable automatic perevent equipment turned off. All the drivers are up to date.

  Is there a parameter/software to check and fix my problem?

  Thank you

  Hello

  You are welcome

  On some machines, the pilot for 11 series IMEI has been known to cause that kind of question of the judgment, so it may be worth trying an earlier version.

  You can use the following method to install an earlier version of the driver IMEI.

  Download driver IMEI on the link below and save it in your downloads folder.

  http://ftp.HP.com/pub/SoftPaq/sp66001-66500/sp66228.exe

  Disable your wireless card (should be f12 ).

  Open your download folder and run the installer - it warns you that it is an earlier version, but simply continue.

  When finished, restart the laptop.

  If the computer shuts down correctly, turn on your wireless adapter and use the utility on the following link to prevent Windows 10 to update automatically the driver IMEI again.

  https://support.Microsoft.com/en-GB/KB/3073930

  Kind regards

  DP - K

• My laptop will not turn off...

  My laptop will not turn off, even if I push the power button for 10 seconds.  The only way is to get out my battery and unplug the unit.  It started immediately after an update about two weeks ago?

  Hello

  ·         This happens even when the power chord is connected?

  ·         What is the brand and model of the laptop?

  Method 1:

  I suggest you to check the power settings on your laptop in safe mode.

  http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

   

  Method 2:

  I suggest you put your computer in a clean boot state, and check if the problem still persists. Click on the link below to find out how to perform the clean boot in Windows vista.

  http://support.Microsoft.com/kb/929135

  Note: After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

   

  Method 3:

  I suggest updating the latest video drivers on the manufacturer's Web site, click on the link below:

  http://Windows.Microsoft.com/en-us/Windows-Vista/automatically-get-recommended-drivers-and-updates-for-your-hardware

  Check out these links for help:

  http://Windows.Microsoft.com/en-us/Windows-Vista/power-plans-frequently-asked-questions

  I f the problem persists I suggest you to contact the manufacturer of the laptop and check if it helps.

  Kind regards

• my printer will not turn off

  Office Jet 6500, wireless, printer will not turn off.

  Disconnect the power from the back of the printer for 30 seconds.  Plug in and turn on.

• Peripheral 2270Dw HP printer. Toner replaced with unit other than Brother and Toner light will be will not turn off and the unit do not print.

  replaced with Non-frere unit "and" toner light toner unit does not turn off and the printer will not work.  How can I reset?

  Hello

  Do you use the HL-2270DW printer?

  Follow the steps in troubleshooting mentioned in the articles below:

  Why can I not print?

  http://Windows.Microsoft.com/en-us/Windows7/why-cant-I-print

  Print the problem - troubleshooting

  http://welcome.solutions.brother.com/BSC/public/us/us/en/FAQ/faq_list.html?reg=us&c=us&lang=en&prod=hl2270dw_all&cat=112

  If after following the steps of troubleshooting mentioned in the article above the problem persists, I recommend you contact the manufacturer of your printer by clicking on the link

  http://www.brother-USA.com/support/custserv.aspx

  http://welcome.solutions.brother.com/BSC/public/us/us/en/model_top/monolaserpri/hl2270dw_all.html?reg=us&c=us&lang=en&prod=hl2270dw_all

  He hopes to help!

• Windows 8 Visual AIDS will not turn off?

  In Control Panel > accessibility > Ease of Access Center > use text or Visual alternatives for sounds.
  I have unchecked everything, boxes, choose 'none' for "Visual alert has chosen" and it does not turn off.

  Is anyway to fix this or reset the ease of access/panel seetings?

  Hi Dominique,.

  You may experience this problem if the Windows system files are damaged. First try to restart the computer and check. Follow these methods and check if that helps:

  Method 1: you cannot reset the accessibility settings, but you can try to perform the system restore and check if it helps. Follow these steps:

  1. Press the Windows key + R
  2. Type rstrui and then press ENTER.
  3. Click Next and choose the restore point, when your computer was working fine.

  For more information, see: How to restore, refresh or reset your PC

  System Restore warning: When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

   

  Method 2: I suggest you run the tool (SFC.exe) System File Checker and check if it helps. The tool (SFC.exe) System File Checker scans missing or system corrupted files and repairs them.

  Run the System File Checker to see if you have corrupted system files.

  Use the System File Checker tool to repair missing or corrupted system files

  http://support.Microsoft.com/kb/929833/en-us

  Additional information: text use or alternatives to the Visual sounds

  http://Windows.Microsoft.com/en-us/Windows-8/use-Visual-alternatives-sounds

  I hope this helps. If you need help with Windows, let us know and will be happy to help you.

• Satellite L750D - cooling fan will not turn off

  Satellite L750D-14R
  BIOS - 1.30
  THIS Version 1.10
  Temperature CPU Fan of 46% 53% speed

  Hi, just bought this laptop (5 days), the cooling fan is not turned off, the computer feels cool so don't know why it has run all the time. Read other articles on the upgrade of the BIOS but wouldn't go the upgrade in case missed me something obvious. It is a laptop replacement after the last Toshiba laptop (3 weeks old) no longer works in total. Prefer if possible to fix this with the help, rather than lose the computer for 3/4 weeks for repair, any advice would be greatly received.
  Thank you

  I put t know how you use your laptop computer but try to please use it with balanced power management. Change coolant also option method of optimized battery option. Cooling method you can find in the power options advanced > Toshiba Power saver settings.

  Please test and send feedback.

• 8500 HP OFFICE JET PRO 8500 A909n error: B87126D0, unit will not turn off or print

  I'm having the same problem as described by others, "error of 8500 HP B87126D0, unit not turn off or print.

  I followed all the instructions from documeneted on this thread. I also replaced the power Module, in the hope that would solve my problem. I have an OFFICE JET PRO 8500 A909n PRIME

  Not sure why the solution cannot be posted here, as I see many others with this same error and the exact symptoms.

  Whatever it is, I really appreciate a solution 'private' as well.  Really, I love this printer and would rather not have buy another.

  Thanks in advance!

  Hello @rnegron57,

  Welcome to the Forums of HP Support! I see that you have found an error code on your HP Officejet Pro 8500 first, you are unable to power the printer on or off.

  You have completed the recommendations online without success, and you've seen other members of the community receive private messages. I would like you to take a look here: printer resets: What You Should Know

  I went ahead and you sent a private message, please go to your user page to the right of your name, you will see your Inbox.

  I'll watch for your reply, I would like to know the results.

  Thank you for being a part of the community of HP. Please let me know if this helps solve the problem by marking this message as "accept as Solution" . If you need more assistance let me know and I will gladly do whatever I can to help. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

• Tungsten E2 will not turn off without soft reset

  I recently bought a Palm Tunsten E2 (by ebay, fully functional working condition) and it worked fine for a few hours affter, I got it. It's now at random intervals, do not turn off. I have to soft reset it before it don't let me stop, but it is on the property.

  Also when I turn it on sometimes it acs like I was pressing a bunch of buttons when I'm not.

  There is a possibility that it is a software problem.

  If you did a hard reset and do not synchronize, you always observe the device and you get the same problem then it is a hardware problem already. But if not try this:

  1. perform a hard reset on the device. as mentioned, this erases all data on the handheld.

  2. If you're hotsynching to outlook, you can then hotsync directly to a new username.

  3. If you are Palm dekstop hotsynching then you need to change some settings. You must rename the backup fodler in the directory c:/program files/palm / (userfolder). Once found the backup folder, click right backup and click Rename. Rename it to backupold. Once done. close the open windows.

  4. change the settings of PIMs on desktop replaces handheld. Click the hotsync Manager. go to custom. the custom window title, make sure you are under the correct user name. Search the PIMs and change desktop replaces handheld.

  Click ok and fact and then hotsync for the same username.

  hope this one works.

  Message relates to: Tungsten E

• MacBook will not turned off properly

  Hello

  my MacBook Pro 13 "2013 retina is not turned off properly after installing macOS Sierra.

  It takes about 20 minutes after clicking n closed. The screen is black and miss me closed animation (this circle loading bit). After a long time the circle appear and it takes 10-20 seconds (normal closing time) to shut down my computer.

  To me it seems that there is a program or task that can not shut down properly.

  How to see what program slowed down the process of closing?

  Thank you very much for your help!

  You can try a SafeBoot to clear the cache of the SafeBoot https://support.apple.com/kb/PH18760?locale=en_US files

  Try resetting the SMC http://support.apple.com/kb/ht3964

  Try resetting the NVRAM/PRAM http://support.apple.com/kb/ht1379 memory

  The recovery utility (R command at startup) try disc > first aid on your Macintosh hard drive

  You can always try reinstalling macOS 10.12 on top of your existing macOS 10.12

  Always good to have a current backup plan: make a clone of your boot disk bootable

• HP officejet 8500 a 910 will not turn off

  I have a 8500 a which worked well in the past. It is set up as a network printer. last week went to use the printer and the power button has been lit in green and then dimmed and then back to green, a slow pulse glow. I couldn't be able to top or power down. LCD screen was also incarcerated. I have one plugged in the unit from the wall and waited a few minutes. Clogged again and it went through the start of the SS.  tried to no print, no luck, lcd screen calmed locked and I can not turn off the machine using the power button.  Help

  Hello

  Please perform the below mentioned steps that should solve the problem.

  • Unplug the power cord from the back of the printer.
  • Power to the router.
  • Connect the power cord to the printer. If the printer does not power ON automatically, then press the power button on the printer.
  • After the printer is in sleep mode, do a copy of the document or image.
  • Now, you can power on the router

  Please call the HP Technical Support for assistance.

  If you are in US , toll free # is 1-800-474-6836.

  If you are not in US , then log on to www.hp.com , bottom left it is an icon of the world map, click it, then select the region that you belong to, which would then provide the support options for you for this region.

  Kind regards
  Jabzi

  Give Kudos to say 'Thank you' by clicking on the White Star under my name.

  Click on 'accept as Solution' if it has solved your problem, while others may find it.
  I work for HP

• My HP Photosmart D110 printer will not turn off unless I unplug it. Help please!

  Everything works fine on my printer except that it does not turn off unless I unplug it. Can anyone help?

  Is it updated?  Assuming that it is connected wireless network and that Web Services are enabled on the front of the printer: configuration > Preferences > product update.

• Tungsten E2 will not turn off!

  I have not tested with the settings on my Tungsten, and now all of a sudden, it does not turn off. I don't know what happened. If disable it, it lights up again in exactly 10 seconds. Because it stays on all the time, when it's not charging, the battery dies after a few hours. I tried to reset, too. Any suggestions?

  Check this thread.

  http://forums.Palm.com/Palm/board/message?board.ID=hardware&thread.ID=40444&jump=true

  Message is about: Treo 800w (Sprint)

• Windows stops but the laptop will not turn off or to sleep.

  Hello

  I have Hp Pavilion dv6-6120us and recently I noticed that windows 7 is off but my computer stays, the hard drive fan and lighting too, if I put my computer to sleep it won't wake up I have to hold the power button / 10 seconds, and then restart the computer. I uninstalled all the programs that are not needed and also uninstalled my virus protection, I have run the disk cleaner, fix the registry and ran a virus check and malware and no problem, I also ran a check air that comes with my Hp system and found no problem. I already turned off all controllers usb, video card, sound card, network card and still no luck, also on the safe mode, the custom of the computer turns off. I also ran msconfig and disabled all the startup programs, services, and still no luck. I uninstalled all updates of windows too and still have the same problem, any help, I'll take thank you.

  Hi Yemel,

  This question could be either software or hardware partners. Start safe mode and check if you can close properly.

  Method 1:

  Step 1:

  Safe mode is an option of troubleshooting for Windows that starts your computer in a limited State. Only basic files and drivers needed to run Windows are started. Mode safe mode appears in the corners of your monitor to identify which Windows mode you are using.

  Start your computer in safe mode

  http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

  Step 2:

  If the problem does not persist in Mode safe then the problem may be due to a third-party program/application. To determine which program or application is causing the problem, try to place the computer in a clean boot state, and check.

  Place the computer in a clean boot state, then check if it helps. You can start Windows by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

  How to perform a clean boot for a problem in Windows Vista, Windows 7 or Windows 8

  http://support.Microsoft.com/kb/929135

  Note: Follow the section 'More information' to reset the computer to start as usual after a clean boot troubleshooting.

  Please refer to:

  Solve problems with sleep and the night before extended Modes (Windows 7)

  The problems of wake the computer from sleep mode

  Note: changing the BIOS settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS settings can be solved. Changes to settings are at your own risk.

  Please post with the State of the question so that we can help you.