Sites Web does not recognize my password or ID. Frustrated

I try to get into Verizon. It does not recognize my password or ID. Yet, I can go to E or Chrome and I can get very well. In addition, the same problem with an ancestry. It won't let me watch all documents. So darn frustrated. I've been with Firefox for a long time and NOW it has problems. WHY? Please give me a fix because this ole Granny is about to win 10 years with friction.
Thank you

Start Firefox in Safe Mode to check if one of the extensions (Firefox/tools > Modules > Extensions) or if hardware acceleration is the cause of the problem.

  • Put yourself in the DEFAULT theme: Firefox/tools > Modules > appearance
  • Do NOT click on the reset button on the startup window Mode safe

There are other things that need attention.

Your system details list shows several Flash plugins.

  • Shockwave Flash 18.0 r0
  • Shockwave Flash 19.0 r0

You can find the installation path of the plugins on the topic: plugins page.

You can view the installation folder of Flash player for multiple Flash player plugins and delete older versions of the plugin (NPSWF32) and possibly (re) install the latest Flash Player.

  • (32-bit Windows) C:\Windows\System32\Macromed\Flash\
  • (Windows 64 bit) C:\Windows\SysWOW64\Macromed\Flash\

Tags: Firefox

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