Slatebook 14: shift keys do not work

I just bought this Slatebook and after a week to have shift keys stopped working. Not sure if its something in the settings or the key is broken. If anyone knows it PLEASE HELP

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Hey @Dylanbilo01 ,

Welcome to the forums of HP.

I understand that you are having problems with the keyboard on your Slatebook.

Clear cache on the PC: Settings > storage > cached data. You should have the option to erase all data cached here.

Hard reset: While the PC is turned on, press and hold the power button for 8 + seconds force to stop. Turn it back on and see if that helps.

Factory reset: Make sure that you back up important files or information, firstly and then when the loan to settings > backup & reset > reset data.

If this does not resolve the issue, please call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click on the following link to get help from your region number: phone help around the world.

Thank you.

Tags: Notebooks

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