small beetle in my macbook pro retina early 2015 LED backlit

Similar Questions

• Flashing question mark in the Macbook Pro Retina early 2015 at startup problem

  I have the 128 GB of Macbook Pro retina early 2015 model. I bought my macbook, the year last January 2015. I am just now having problem with my mac. When I'm trying to boot my laptop it shows the flashing question mark and it does not start after that. For a while it worked, but after the update the laptop is never again.

  After reading all the articles related to this issue and even after trying it the entire process for the departure of mac. I'm not able to start.

  I tried all the normal recovery process in the process of recovery of the internet, but still it does not work for me. When I select the disk utility in the dialog box, the drive does not appear here, so I can't erase and start to reinstall the operating system.

  What should I do now? I was looking for OEM SSD, but it's very expensive. with this prize money of (here in INDIA RS - 50 k) I can get the Macbook Air.

  If please guide me on how to start the mac or what do I do next?

  Thank you.

  Frank Bsu

  We have no way of knowing exactly what you have tried that doesn't work unless you tell us. A flashing question mark boot means that your Mac is unable to locate a startup disk to boot from.

  If you haven't tried... start your Mac holding the key Option. That should launch the boot window manager have been, you can select the startup disk, and then click on restart.

  If this does not help, you will need to take the Mac for the service.

  If a flashing question mark appears when you start your Mac - Apple Support

• Should what kind of anti-virus software I install on Macbook pro retina early 2015

  Hi all

  What kind of anti-virus software I have to install Mac book pro retina early 2015

  Thank you

  lai Zin win

  None

• MacBook Pro (retina, early 2013) will work well with Dell P2715Q monitor?

  MacBook Pro (retina, early 2013) will work well with Dell P2715Q monitor?

  Doesn't look like 4K is a good option.

  /macbook-pro-retina-display-how-to-manually-switch-http://www.EveryMac.com/systems/Apple/Macbook_pro/MacBook-Pro-retina-display-FAQ

  Graphics.html #extdisplays

  Built-in display:

  15.4 "Widescreen

  Native resolution:

  2880 x 1800

  Details:

  This model has a screen 15,4 "color widescreen LED backlit with IPS technology with a 2880 in native resolution from 1800 to 220 DPI (178 degrees viewing angle). It also supports of the resolutions on the scale of 1920 by 1200, 1680 by 1050, 1280 by 800 and 1024 by 640. See also: how can you 'strength' or 'hack' the Retina Display MacBook Pro models running at the native resolution or otherwise more on screen that adapt default?

  2 screen support:

  Double/mirror *.

  2nd Max Resolution:

  2560 x 1600 (x 2 *)

  Details:

  * This model supports a simultaneous maximum resolution up to 2560 x 1600 on two external displays via Thunderbolt. Alternatively, it can support a single screen up to 2560 x 1600 per Thunderbolt and one display up to 1920 x 1200 through HDMI. Although it can theoretically supply all the three external displays, such as confirmed by a useful player, it runs too hot with three connected screens.

  http://www.EveryMac.com/systems/Apple/Macbook_pro/specs/MacBook-Pro-core-I7-2.7-15-early-2013-retina-display-specs.html

  Although I think I read some hacks to make 4 K @ 30 fps.

• I have a macbook pro 13 early 2015. Now I can here a clicking sound when I move the lanes on the side mac. Feels like some hardware is loose inside. But my mac works well as well. I left about 80 days of warranty. I'd give to repair? suggestion pls

  I have a macbook pro 13 early 2015. Now I can here a clicking sound when I move the lanes on the side mac. Feels like some hardware is loose inside. But my mac works well as well. I left about 80 days of warranty. I'd give to repair? Someone had this problem? Suggestions please...

  nidgp wrote:

  I left about 80 days of warranty. I'd give to repair?

  Absolutely, examined her!  There is some kind of hardware problem.

  Ciao.

• I can't activate auto unlock on my MacBook Pro Retina early 2013

  Hello everyone, I have MacBook Pro early 2013 and I see not Auto unlock with Apple Watch under system preferences.

  I watch OS 3 on my Apple Watch.

  There are many reports of problems:

  Feedback: Apple http://www.apple.com/feedback/

  http://www.CultofMac.com/441405/how-to-use-Apple-watch-to-unlock-your-Mac-in-Mac os-sierra.

• MacBook Pro Retina early 2013

  Hello all,.

  Can I ask how can I fix my macbook battery because I buy my macbook, I have that battery County 105 cycles then after 105 cycles my battery turn to REPLACE NOW I try to install fresh my macbook, but still the same problem can someone help me for this topic whether please or no matter what Advisor.

  Thanks in advance.

  -Make an appointment at an Apple store Genius Bar.

  Shop Apple Store - Genius Bar

  Battery degrades with time and cycles

  This is the Office Mac Pro forum. I asked that your post be moved to the MacBook Pro laptop forum.

• Spots on the screen from macbook pro 13 early 2015

  I am from Nepal and bought Macbook pro 13 Futureworld last year. I noticed stains and spots on Macbook pro early 2015. Its the apple care warranty. I would like to know if it is covered by the apple care warranty or not. With this question, I also think questions of wifi signal that falls and has bad reception. Windows 10 Hp431 works very well, Iphone5 too connects well to the router and on speedtest shows better resistance than that of the macbook pro 13.

  

  Best regards

  Rajesh

  This will be of interest to you: http://www.staingate.org

• Bluetooth SPP very slow on the macbook 13 retina early 2015

  I use the Bluetooth SPP profile much download code the arduino-based robots in my classes. This used to work fine on a Macbook (13-inch late 2011) unibody + Yosemite, but since I have upgraded to a Macbook 13 beginning 2015 retina, transfers are > 20 x slower with Bluetooth Explorer showing many broadcasts, although the RSSI is very high, and both devices are close together.

  I have already filed a bug report to bugreport.apple.com (15 days ago), still no response whatsoever.

  It happens to someone else? That is to say is - this just my computer that is faulty? It would also be useful if the computer even with an older version of OS X (Yosemite) working for someone else.

  This is a screenshot of a transmission with the internal Bluetooth adapter to 115200 bps. Transfer rate should be, well... aound 11520 bytes/s. I get 550 B/s instead, a LOT of broadcasts:

  

  And an another screenshot using an external USB bluetooth adapter (noname brand) (~ 12 Kbps good speed and 0% retrasmissions).

  

  TL; DR: Flow slow Bluetooth SPP has been fixed in 10.11.4.

  Answer...

  I reported this through http://bugreport.apple.com/ jan-9, then the mar - 21, I was warned that the next version should fix. The same day, I upgraded to 10.11.4 and it is indeed fixed. I get normal speeds (12 KB/s for a 115,2 Kbps link), see screenshot.

  After a few months, I thought that this would never get the attention of Apple. Then... Thank you very much!!!

  

• MacBook Pro battery (early 2015)

  Before you start - Yes, I already read the articles provided by Apple about how I should take care of the battery of my camera. My only concern is now is it nice to put on 100% standby and plugged? I don't use it much everyday, just minimum of probably around 2-3 hours and 5-6 vertices. What I'm doing lately is unplug the charger until I put on standby then plugged while waking up, I plugged it in while I use it then unplug the charger again before you put it to sleep and so on and so forth. Is it safe? I'm doing it correctly? Thank you.

  You can leave the MBP connected to the charger essentially all the time with damage to the battery, because OSX control the load and will not allow the battery to be overcharged.

  HOWEVER, at least once a month, use the MBP with battery only on 40% charge level.  Lithium-ion batteries require periodic "exercise" to maintain long battery life.

  The other fundamental rule is to avoid draining the battery until it stops the MBP.  That will shorten the battery life.

  Ciao.

• MacBook Pro retina 2015 randomly freezes when try to watch the video

  Hi all

  I bought a MacBook Pro Retina early 2015 model and is currently under OS X 10.11.4. From day one, it has been an inconsistent issue where my Mac everything would freeze whenever I try to play a video. This moved not always so I thought that this was a small issue that would have been fixed with an update. Soon enough, earlier today, it's the same thing, whole frozen Mac (trackpad is more clicks, keyboard is unresponsive and screen is frozen) when I tried to play a video on FaceBook. I have tried to disable flash, use Chrome or other browsers, did a new install of OS X El Capitan and OS X Yosemite, but it did nothing.

  Any possible suggestions as to what is happening? I was going to take in inspection under the guarantee, but want to make sure before doing so because it is so inconsistent and happens randomly.

  Thank you.

  The problem may be caused by a bug in OS X, triggered by "Flash Player."

  If Flash is installed and that you did not already, please update to the latest version by opening the Flash Player pane in system preferences and selecting the updates tab.

  If Flash is already up to date, or if the update does not resolve the problem, open Safari preferences window and select the Security tab uncheck the box marked

  Enable Plug-ins

  See if there is an improvement.

  You can watch videos on YouTube and other sites without using Flash by installing the extension "ClickToFlash" or "ClickToPlugin' Safari. This isn't an endorsement. You should always do your own research to determine the safety and effectiveness of any third-party software before using it.

• In El capitan macbook pro retina 2015 kernel panic

  Hello

  I bought a new macbook pro retina 13, 2015 and it gives me a kernel panics and restarts from time to time, it happens more often when the ethernet card is connected. Few days back, it crashed when I was installing blue batteries while using youtube when the ethernet adapter is connected. The first happened it was when I woke up he sleep, once again when the ethernet adapter is connected.

  He is currently running El capitan 10.11.1

  Looks like the last log, can someone tell me what is the problem?

  Anonymous UUID: 5B53B931-D468-16CA-5AB6-F64B05E5B74D

  Sea 2 16:01:25 dec 2015

  Panic report *.

  panic (cpu 3 0xffffff80033d6bba appellant): Kernel trap at 0xffffff913529d810, type 14 = page fault, registers:

  CR0: 0X000000008001003B, CR2: 0X000000010604A3E0 CR3: 0X000000022674C0DC CR4: 0X00000000003627E0

  RAX: 0X000000010604A3E0, RBX: 0 X 0000000000000000, RCX: 0X000000000000000A RDX: 0 X 0000000000000000

  RER: 0XFFFFFF800FC68F50, RBP: 0XFFFFFF800FC68F50, IHR: 0 X 0000000000000001, RDI: 0 X 0000000000000015

  R8: 0 X 0000000000000000, R9: 0XFFFFFF800FC68EA8, R10: 0X000000010604A2A0 R11: 0 X 0000000000000015

  R12: 0XFFFFFF91318A5000, R13: 0 X 0000000000000000, R14: 0XFFFFFF7F85DEC560 R15: 0XFFFFFF800FC68FC0

  RFL: 0 X 0000000000010202, RIP: 0XFFFFFF913529D810, CS: 0000000000000008, SS 0 X: 0 X 0000000000000000

  Fault CR2: 0x000000010604a3e0, error code: 0 x 0000000000000001, CPU error: 0 x 3 fault SMAP, PL: 0

  Backtrace (CPU 3), frame: return address

  0xffffff800fc68be0: 0xffffff80032e5307

  0xffffff800fc68c60: 0xffffff80033d6bba

  0xffffff800fc68e40: 0xffffff80033f4313

  0xffffff800fc68e60: 0xffffff913529d810

  0xffffff800fc68f50: 0xffffff913527e550

  0xffffff800fc68f70: 0xffffff913529c10b

  0xffffff800fc68fb0: 0xffffff913532ec0e

  0xffffff910f70b9e0: 0xffffff913529c44d

  0xffffff910f70ba20: 0xffffff7f85dba77a

  0xffffff910f70bac0: 0xffffff7f85dc1bb0

  0xffffff910f70bb40: 0xffffff7f85dc1dc3

  0xffffff910f70bb60: 0xffffff80035401d2

  0xffffff910f70bba0: 0xffffff800352e2be

  0xffffff910f70bc30: 0xffffff80035232ea

  0xffffff910f70be20: 0xffffff800378a40b

  0xffffff910f70be50: 0xffffff80037cb16d

  0xffffff910f70bf60: 0xffffff800382afd1

  0xffffff910f70bfb0: 0xffffff80033f4b16

  Extensions of core in backtrace:

  com.bluestacks.kext.Hypervisor (4.3.26) [9B998E96-C1FD-3047-A130-49103838AAD8] @0 x ffffff7f85db2000-> 0xffffff7f85e09fff

  The process corresponding to the current thread BSD name: bstservice

  Mac OS version:

  15B 42

  Kernel version:

  Darwin Kernel Version 15.0.0: Sat Sep 19 15:53:46 PDT 2015; root:XNU-3247.10.11~1/RELEASE_X86_64

  Kernel UUID: AB5FC1B4-12E7-311E-8E6F-9023985D8C1D

  Slide kernel: 0 x 0000000003000000

  Text of core base: 0xffffff8003200000

  Text __HIB base: 0xffffff8003100000

  Name of system model: MacBookPro12, 1 (Mac-E43C1C25D4880AD6)

  Availability of the system in nanoseconds: 6400695667979

  last load kext to 6400114195260: com.bluestacks.kext.Hypervisor 4.3.26 (0xffffff7f85db2000, size 360448 addr)

  Finally unloaded kext to 365277337481: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f85daa000 size 61440)

  kexts responsible:

  com.bluestacks.kext.Hypervisor 4.3.26

  com Apple.filesystems.smbfs 3.0.0

  com.apple.driver.AudioAUUC 1.70

  com.apple.iokit.IOBluetoothSerialManager 4.4.2f1

  com.apple.driver.AGPM 110.20.21

  com.apple.driver.X86PlatformShim 1.0.0

  com.apple.driver.ApplePlatformEnabler 2.5.1d0

  com Apple.filesystems.autofs 3.0

  com.apple.driver.AppleOSXWatchdog 1

  com.apple.driver.AppleHDA 272.50.31

  com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

  com.apple.driver.AppleUpstreamUserClient 3.6.1

  com Apple.Driver.pmtelemetry 1

  com.apple.iokit.IOUserEthernet 1.0.1

  com.apple.Dont_Steal_Mac_OS_X 7.0.0

  com.apple.driver.AppleHV 1

  com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

  com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.2f1

  com.apple.driver.AppleLPC 3.1

  com.apple.driver.AppleSMCLMU 208

  com.apple.driver.AppleThunderboltIP 3.0.8

  com.apple.driver.AppleCameraInterface 5.41.0

  com.apple.driver.AppleIntelBDWGraphics 10.1.0

  com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.1.0

  com.apple.driver.AppleBacklight 170.8.1

  com.apple.driver.AppleMCCSControl 1.2.13

  com.apple.driver.AppleUSBCardReader 3.7.1

  com.apple.iokit.IOAHCIBlockStorage 2.8.0

  com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

  com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

  com.apple.BootCache 37

  3.1.5 com.apple.driver.AppleAHCIPort

  com.apple.driver.AppleTopCaseHIDEventDriver 86

  com.apple.driver.AirPort.Brcm4360 1010.14.1a4

  com.apple.driver.AppleSmartBatteryManager 161.0.0

  com.apple.driver.AppleRTC 2.0

  com.apple.driver.AppleACPIButtons 4.0

  com.apple.driver.AppleHPET 1.8

  com.apple.driver.AppleSMBIOS 2.1

  com.apple.driver.AppleACPIEC 4.0

  com.apple.driver.AppleAPIC 1.7

  com Apple.NKE.applicationfirewall 163

  com Apple.Security.Quarantine 3

  com.apple.security.TMSafetyNet 8

  com.apple.driver.AppleXsanScheme 3

  com Apple.Driver.USB.Ethernet.asix 5.0.0

  com.Apple.Driver.USB.Networking 5.0.0

  com Apple.kext.Triggers 1.0

  com.apple.driver.DspFuncLib 272.50.31

  com.apple.kext.OSvKernDSPLib 525

  com.apple.driver.CoreCaptureResponder 1

  com.apple.driver.AppleHDAController 272.50.31

  com.apple.iokit.IOHDAFamily 272.50.31

  com.apple.iokit.IOAudioFamily 204,1

  com.apple.vecLib.kext 1.2.0

  com.apple.driver.AppleGraphicsControl 3.11.33b1

  com.apple.driver.X86PlatformPlugin 1.0.0

  com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

  com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.2f1

  com.apple.iokit.IOBluetoothFamily 4.4.2f1

  com.apple.driver.IOPlatformPluginFamily 6.0.0d7

  com.apple.iokit.IOSerialFamily 11

  com.apple.iokit.IOSurface 108.0.1

  com.apple.AppleGraphicsDeviceControl 3.11.33b1

  com.apple.iokit.IOAcceleratorFamily2 203.10

  com.apple.driver.AppleBacklightExpert 1.1.0

  com.apple.iokit.IONDRVSupport 2.4.1

  com.apple.driver.AppleSMC 3.1.9

  com.apple.driver.AppleSMBusController 1.0.14d1

  com.apple.iokit.IOGraphicsFamily 2.4.1

  com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

  com.apple.iokit.IOUSBMassStorageDriver 1.0.0

  com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

  com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

  com.apple.driver.CoreStorage 517

  com.apple.iokit.IOAHCIFamily 2.8.0

  com.apple.driver.AppleThunderboltDPInAdapter 4.1.2

  com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2

  com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

  com.apple.driver.AppleHIDKeyboard 181

  com.apple.driver.AppleMultitouchDriver 304,9

  com.apple.driver.AppleHIDTransport 5

  com.apple.driver.AppleHSSPIHIDDriver 41.6

  com.apple.driver.AppleThunderboltNHI 4.0.4

  com.apple.iokit.IOThunderboltFamily 5.0.6

  1101.24 com.apple.iokit.IO80211Family

  com.apple.driver.mDNSOffloadUserClient 1.0.1b8

  com.apple.iokit.IONetworkingFamily 3.2

  com Apple.Driver.corecapture 1.0.4

  com.apple.driver.AppleHSSPISupport 41.6

  com.apple.driver.AppleIntelLpssSpiController 2.0.57

  com.apple.driver.AppleIntelLpssDmac 2.0.57

  com.apple.driver.AppleIntelLpssGspi 2.0.57

  com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

  com.apple.driver.usb.AppleUSBXHCI 1.0.1

  com.apple.iokit.IOUSBFamily 900.4.1

  com.apple.iokit.IOUSBHostFamily 1.0.1

  com.apple.driver.AppleUSBHostMergeProperties 1.0.1

  com.apple.driver.AppleEFINVRAM 2.0

  com.apple.driver.AppleEFIRuntime 2.0

  com.apple.iokit.IOHIDFamily 2.0.0

  com.apple.iokit.IOSMBusFamily 1.1

  com Apple.Security.sandbox 300.0

  com.apple.kext.AppleMatch 1.0.0d1

  com.apple.driver.AppleKeyStore 2

  com.apple.driver.AppleMobileFileIntegrity 1.0.5

  com.apple.driver.AppleCredentialManager 1.0

  com.apple.driver.DiskImages 415

  com.apple.iokit.IOStorageFamily 2.1

  com.apple.iokit.IOReportFamily 31

  com.apple.driver.AppleFDEKeyStore 28.30

  com.apple.driver.AppleACPIPlatform 4.0

  com.apple.iokit.IOPCIFamily 2.9

  com.apple.iokit.IOACPIFamily 1.4

  com.apple.kec.Libm 1

  com Apple.KEC.pthread 1

  com Apple.KEC.corecrypto 1.0

  System profile:

  Airport: spairport_wireless_card_type_airport_extreme (0x14E4, 0 x 133), Broadcom BCM43xx 1.0 (7.21.94.29.1a4)

  Bluetooth: Version 4.4.2f1 16391, 3 services, 27 aircraft, 1 incoming serial ports

  Bus crush: MacBook Pro, Apple Inc., 27.1

  Memory module: DIMM0/0 BANK, 4 GB DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54414C41522D4E5544

  Memory module: DIMM0/1 BANK, 4 GB DDR3, 1867 MHz, 0x80AD, 0x483943434E4E4E424C54414C41522D4E5544

  USB device: USB 3.0 Bus

  USB Device: USB Bluetooth host controller

  Serial ATA Device: APPLE SM0128G, 121,33 GB SSD

  Model: MacBookPro12, 1, MBP121.0167.B14 of BootROM, 2 processors, Intel Core i5, 2.7 GHz, 8 GB, MSC 2.28f7

  Network service: Wi - Fi, AirPort, en0

  Graphics card: Intel Graphics Iris 6100 6100, integrated Intel Iris graphics card

  Uninstall the following the instructions of developers: com.bluestacks.kext.Hypervisor

  A test to see if you get the kernel panics After uninstallation.

  If you don't get panic, check with the developer for updates.

  If you still have a panic, then it is likely a hardware fault, which could be the Ethernet adapter.

  If she goes crazy with the removed adapter, bring it in an Apple Store or certified repair for the Analysis Center.

• Retina pro MacBook 13 inch (early 2015): logic board failure

  I have a macbook pro retina 13inches (early 2015) that I use only for study and check emails. a few weeks ago I noticed that the camera not working. I took the mac for help and they told me it's a question of logic board and I should have a new. It's too expensive, and the warranty just expired. Is this a common problem with MacBook? Feelimg so frustrated! I thought I had purchased quality equipment.

  I have not heard of what is a common problem.

  Questions on the Repair Service for Apple's deposit - a lump sum and a cheaper way to go.

  Genius of booking http://www.apple.com/retail/geniusbar/

• Screen freezes randomly (Macbook Pro retina 13 inches early 2015)

  MacBook Pro (retina, 13 inches, early 2015)

  OS X Version of El Capitan 10.11.4

  Processor: Intel Core i5 at 2.9 GHz

  Memory: 8 GB 1867 MHz DDR3

  Graphics card: Intel Graphics Iris 6100 1536 MB

  
  

  I bought this MacBook on the Apple store online a year ago, and I must say it has been a very reliable machine up to now. It starts way faster that any laptop I have ever used before.

  However, recently to update my OS on the 10.11.4 version, my screen freezes randomly. The keyboard and trackpad are both unresponsive.  Closing the cover does nothing either, since the macbook won't sleep normally as it would be. The only solution I had was to hold down the power button to force it to close.  This has been extremely frustrating and made me lose valuable data too.  I ran the Diagnostics of Apple and the only error seems to be the battery issue. It has been said, however, that it should not affect the performance of the computer.

  
  

  If someone has encountered this problem, great tips, thank you would be much appreciated!
  

  
  

  Hey, I bought the same macbook 6 months ago, the macbook had several recurring problems, graphic and audio glitches, what happened was, sometimes (for watching movies, or playing games) the screen went black with a red line on the left side of the screen, then after 2-3 seconds screen is returned to normal, and then there was a glitch-audio distortion that attaches after 10 seconds - 1 min.

  I have tried to solve this problem, because to the 4months, 2 authorized repair shops are rendered as well an apple store, they told me that the tests have said everything was perfect, they failed to reproduce this problem, and that is probably a software problem, it wasn't, because I did everything to eliminate the risk that this was a clean install os software problem to use different browsers, readers different flash etc.

  About a month and a half my macbook froze for the first time exactly like yours, frozen screen, slider became unresponsive, caps lock light insensitive, trackpad locked (didn t click), closing the screen was always on the apple logo. I did exactly what you were doing, forced to shutdown by pressing the power button.

  I was furious, thinking that this is an escalation of the hardware failure and he was in awe of this next step is to "die".

  The next time he "froze" again, I went to the apple store nearby with the macbook in a frozen state and demanded that they fix it, I insisted the guy writes it down and describe the exact condition of the macbook was when I took it to them, and he said that they will run tests and see When I tell him that it is the "millionth" time test you my macbook, he said, that even if the tests show nothing they will replace the logic board, we signed a "service record" who says that they will replace the logic board and the battery and for the first time that I was happy they will finally fix.

  I was wrong, they called me a week later and say we took some tests and everything is ok, it was the last straw, I did not pick up the macbook and said that I will not pick up unless they fix it.

  Next day I went to the store and made a big fuzz, saying: I have contacted the Ombudsman, and I'll still take legal action if they didn't fixed it the next day.

  Next day I went and they had replaced the logic board so the top-case with battery.

  The reason I say this is, their support at least in my case, it was terrible to the point that I preferred to throw the macbook in the trash and never look back, you can't really imagine how long it took me to convince to repair or replace, for 4months I was on the phone or online chat and was flowing like a ball from one to the other.

  If you are still under warranty, go directly to the apple store and request a fix, when I say request, do not be polite, don't bite on phrases like "we will do everything, so you won't have to come back again," go aggressive mode, because at least in my case, be polite did not help, the best thing would be, when it freezes again not turn off it take it straight to the apple store.

  Another thing is, I had a battery problem when running the diagnostics, whenever I gave it to them they said oh "battery is ok, sometimes the tests fail," my argument? If the tests fail how do you rely on them...

  Go and demand, it is their responsibility to fix, 3 and a half months being polite is not done, I'm aggressive and stares at me in 1 week.

  Good luck

• (MacBook Pro retina, 13-inch, early 2015) The built-in keyboard and trackpad multi-touch responds

  Sometimes the Trackpad and keyboard from my MacBook Pro retina, 13-inch, early 2015 responds at the same time, have no other choice I have shut it off by holding the power button.

  Help me to solve this problem, if anyone knows the same problem or someone have it fixed.

  Technical specification :

  Operating system: OS x YOSEMITE 10.10.5

  MacBook Pro (retina, 13 inches, early 2015)

  2.7 GHz Intel Core i5 processor

  8 GB 1867 MHz DDR3 memory

  Storage 128GB PCIe - based flash storage

  Graphics Intel Graphics Iris 6100 1536 MB

  ROM version: MBP121.0167.B14

  Version SCM (System): 2.28f7

  Please make an appointment at the Apple Store - Genius Bar store and bring it into service. If you are in the United States or is unable to make an appointment in this way, contact your Apple store.