Smart sense 2.1 and firefox 21 - does not install for the second user

HP Smart Print 2.1.0.235 worm installed and works well with 10 IE, but Firefox 21.0 installed only to the administrator account - does not appear for other users.  Not visible as 'Add-on' or 'extension '.  The intelligent print icon displayed on the menu bar to administrator (installed from this account), but is absent from the toolbar in other user accounts, and does not appear in any list of icons to be placed on one of the toolbars.  How can I fix this, other than to switch to IE?  It also does not appear when I installed the Bing toolbar!  How can I access this software for Firefox?

Office computer Lenovo, Win7 Home Premium, 64-bit, Intel Core i5, 6 GB RAM...

I see smart printing in "Extensions" rather than "Add-ons".  I found that by uninstalling smart printing and re-installation of the secondary user login, it is now under two usernames.  GO FIGURE!  It is still a fantastic software - I use it a lot!  (By the way, both users have administrative privileges, which does not explain the failure?

Tags: HP Printers

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