Smart touch mouse problem 600-1370

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• Microsoft touch mouse problem.

  I have 3 Microsoft Touch Mouse White artist series.

  I use 2 different PC all in one and 1 not use because to back up only when one of them maybe broken

  My 2 pc a using windows 7 and the other using windows 8

  Before that, the mouse can function normally, even if I use the two together. I'm working on 2 PC and both can work well.

  One day there, at the beginning of the problem. my mouse to win8 dead. Blue light power off. No, not because the battery empty, because I got the new battery. I have try the button stop and once again, the blue light can again. but for a few minutes, died again. I have try off the button, sometimes can be downloaded on the blue light, but sometimes still dies.

  because I think that maybe the mouse broken. then I opened a new.

  First, for the work maybe 4 hours, the mouse works normally. but after that I have the same problem with my old touch mouse.

  because the 3rd (let say us the new 3rd) died too, I try again the 2nd mouse (mouse to win8 that first death). and hoola... can work again. Buat after 15 min... died again... I try the switch Off ON, can WE too. I have try the 3rd mouse... can be downloaded again... but after a few minutes... died again...

  After 2 days when I work only on pc win8, because not need use 2 pc, I realized when my mouse in win7 not ON / not to use my mouse to win8 posisition offshore, will work without problem...

  but when my mouse in win7, my mouse to win8 will have problem.

  Someone knows what happened... because this problem does not start. I already use the two together 8 months ago.

  And do not know why this can happen right now.

  Thank you

  Hello

  Thanks for posting your query on the Microsoft Community.

  I suggest you to follow the below methods and check

  Method 1: Run the troubleshooter of material and check out la.

  A convenience store is an automated tool that can find and automatically fix problems with your convenience store PCA is a tool automated which can find and automatically fix problems with your PC

  1. Press the Windows key + C on your keyboard to show the charms.

  2. Troubleshooting type, and then click Troubleshooting under settings.

  3. Select the material and audio and Audio -click and follow the instructions.

  If the problem persists, try Method 2

  Method 2: you can install the Mouse and keyboard Center and check if this is useful:

  Reference:

  https://www.Microsoft.com/hardware/en-in/d/touch-mouse

  Hope the helps of information. Let us know if you need help with Windows related issues. We will be happy to help you.

• Microsoft Arc Touch Mouse scrolling problem

  I have a Microsoft Arc Touch Mouse.  My problem is that when scrolling in the way of my index finger on the metal band, the page scrolls down, as it should, but then maintains a 'click' - same supplement with my index finger lifted well clear of the Strip.   This makes the reading of documents and emails a total boredom.  You reach the next starting point and the cursed thing jumps on another paragraph or two.  The driver is up-to-date.  The mouse is absolutely clean and the dirt and dust are not issues.  It's time to take this mouse has a few miles of the coast to see if it floats?  If anyone else has experienced this?   It would be great to fix because it's an uncomfortable thing to hold and I really like the way that batteries are registered by "flattening" of the mouse after use in order to turn it off.   Any advice would be welcome.   Frustratedly, David, NZ

  Hi David,

  ·         Did you do changes on the computer before the show?

  Follow the steps in the article.

  The problems with the mouse button or scroll the parameters

  Note: After completing the steps in the clean boot troubleshooting, follow step 7 the link to start the computer to a Normal startupmode.

  For reference: failure response troubleshooting wireless keyboard or mouse

• Problem on Microsoft Touch mouse and Windows Vista

  I had a tactile mouse memory of Microsoft Corporation, and I use Windows Vista on my laptop.

  Of course, I know that this is exclusively for Windows 7, but I had no PC Windows 7.

  Until I open the box of the mouse, I would like to know if Vista can support the mouse with basic functions such as the left and do a right click, return and scrolling.

  If these basic functions are not supported under Vista, I have no choice and have to sell the touch mouse instead.

  So pls tell me what function will be supported.

  Or I have to install some kind of pilot...

  Thank you!

  Hello

  It would be best to contact the support team of Microsoft Hardware for more help on these issues. We have a dedicated team to help you with such questions.

  Microsoft Hardware Support: http://www.microsoft.com/hardware/en-us/support

  Hope the information is useful.

• Unable to connect blue tooth Arc Touch mouse for Macbook Pro

  * Original title: tooth blue Arc Touch mouse

  Hello.  I am trying to connect the mouse Arc Touch Bluetooth to my macbook pro Mac OS 10.9.5.  However, it does not appear in my bluetooth devices.  Is someone having a similar problem and has a solution?

  Thank you

  Hi Michael,

  I suggest you link and check if that helps.

  https://support.Apple.com/en-us/HT201806

  Note: Since you are using Mac OS, you can please check with Mac support for assistance.

  If the problem is specific to the material, you can check with hardware support. Check out the link for more information.

  https://www.Microsoft.com/accessories/en-us/products/mice/arc-touch-Bluetooth-mouse/7MP-00001

  Thank you.

• Microsoft touch mouse clicks do not work properly.

  Original title: Microsoft Touch Mouse

  I look forward to this for months and fortunately bought mouse yesterday. But I'm afraid I have to return within a few days because the right click is tiring, that I can't keep my finger on the left side if I am in the right click? have to raise that finger each time. No way to click. So by selecting windows without accidentally trigger something is a problem without a middle-click. It very quickly becomes a pain in the * after playing starcraft 2. Why is it not possible to customize the touch gestures? Another major failure. Other than these issues, it's a beautiful piece of engineering. My concerns will be adresed. or do I have to look elsewhere for a new versatile wireless mouse suitable for a left-handed person?

  Hi Premier69,

  You must contact Microsoft hardware support for assistance on this issue.

  Microsoft Hardware support

• TouchSmart IQ506 touch screen problem

  Our company has recently obtained a TouchSmart IQ506 with Windows Vista 64 bit and everything works fine. We did a cool, been reformatting in the network and ran all the updates and others. As you may, or may not, know, the IQ506 isn't a VGA port to install a second monitor or to connect to a projector, so that to use the TouchSmart mirroring an image to the projector, we bought 2.0 of StarTech USB to VGA Display Adapter. I installed the drivers and got work and mirroring the image properly, however, now I'm having a problem with the touch screen.

  The touch screen responds when I touch it, but that the pointer is emptied all the way to the right. Mouse follows my pen up and down with me, but it does not come to the left. It's as if the screen is only read the coordinates there where I touch, and coordinates x are blocked all the way to the right.

  The touchscreen was working perfectly fine until I installed the graphics card driver and software for the VGA display adapter to work. The keyboard and the mouse works fine, everything is perfect except for this touch screen problem. I'm 99% sure it's a software problem, and I wanted to know if there is a known issue, or if anyone else has had this kind of problem. I guess this is the software for the VGA graphics card and I was wondering if this is the case, what I can do for the TouchSmart can support a second screen bypassing screen touch, or any other, problems of alternatives.

  Sorry in advance if there is already a topic on this issue, I went thorugh the forums and can't find anything about it.

  RasterBlaster thanks for your comment.

  I wanted to try something before your steps and I seemed to have solved the problem.

  The problem is that the nvidia card driver was not cooperating with startech to the VGA graphic card driver. I uninstalled the nvidia card driver and all this work and am now able to see on both screens.

  I know I'm going to miss some qualities of video, but from now on, everything works and I think it's what is best. I will try to reinstall the graphics driver, but right now, the problem is resolved. Thank you.

• Arc touch mouse does not turn off

  Hello

  I bought the Microsoft Arc touch mouse and used it for the past 6 months and recently I started having problems. What is flip the mouse when not in use, it is not turned off and consume the battery. Please help solve the problem or let me know what I should do

  Hi Viard,

  Thanks for posting your query in the Microsoft Community Forums!

  From the description of the problem, it seems that the Arc touch mouse is not turning off when it is not in use.

  I understand this must be frustrating, but don't worry, we're here to help and guide you in the right direction.

  -Don't you make changes on the computer before this problem?

  Try these methods and check:

  Method 1
  You can try the steps from the following link and check if it works:
  Troubleshoot a wireless mouse that does not correctly
  http://support.Microsoft.com/kb/321122

  Method 2:
  You can try the steps from the following link and check if it works:
  Troubleshoot the incidents of the response to the mouse or wireless keyboard
  http://support.Microsoft.com/kb/838398

  Also check out the following link:
  How to replace Microsoft software or hardware, order service packs and replace product manuals
  http://support.Microsoft.com/kb/326246

  It will be useful.
  Let us know if you encounter problems under windows in the future. We will be happy to help you.

• Reference location 11 Pro Dell loses the connection to Microsoft Arc Touch Mouse

  I have a coming 11 Pro with a Microsoft Arc Touch Mouse self. The mouse works fine for a while and just stops, then I have to turn on and off. Finally, I have to delete the device in the Bluetooth devices and re-pair. Sometimes, it takes a certain number of tests to get the venue for re - bind to the mouse. Everyone knows about this problem?

  Yes, I experience this problem with all Microsoft mice on Dell laptops. The only solution I found is to disable the power management on the radio of BT in Device Manager, possibly affecting the life of the battery. I even started a pension with Dell on this subject matter - they were send a guy to replace the chip...

• ARC Touch Mouse Scroll stop working

  Hello

  I use Win 7 (32-bit) with MS software arc Touch mouse and drivers installed. Running on HP Touchsmart TX2 Tablet.

  I am facing a problem with my mouse with regard to scrolling.
  After "turning on" the mouse, there is a green led and everything seems to work. The Green LED then disappears, probably to save battery.
  However, after a short period of time, the scrolling feature will not work. There is no "feedback" scrolling felt either of the scrolling strip. But when I flatten the mouse and turn it back on again, everything works as normal.
  But after a while, the same problem resurfaced. I have to turn the mouse then turn it back on again. Sometimes, the scroll function "switch on" itself back automatically. But most of the time, it stops just to work altogether.

  It's very irritating. It seems that no one else have this problem.

  Help, please!

  Hello

  I wish that you follow all methods/steps in the article to resolve the problem.

  Troubleshoot the incidents of the response to the mouse or wireless keyboard

• No error detected Microsoft Arc Touch mouse mice

  Hello, I have trouble getting my new arc touch mouse to be detected.

  I had an another arc touch mouse before, but after a few years, it has stopped working. I like the mouse so I decided to get a second. Unfortunately, when I go into the properties of the mouse, he tells me no. Microsoft mouse detected and I can't update my settings to match the way they were with my old arc touch mouse. The mouse is logged and can be used, but the properties and parameters cannot be changed. I tried deleting and reinstalling without success drivers. I read somewhere else that once you plug the USB receiver into a USB port a different Microsoft mouse cannot later be plugged into this port and be recognized? I don't know if that is right, but I just want to get this mouse works the same way the former did before it stopped working.

  Any ideas?

  Thank you very much for your help.

  Hello

  Please contact Microsoft Community.

  If your computer is having problems with a recently installed device or other hardware, try to use the hardware and peripheral troubleshooting tool to solve the problem. It checks the common issues of interest and ensures that a new device or hardware connected to your computer has been installed correctly.

  Method 1

  Open the hardware and devices Troubleshooter

  http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

   

  Method 2: Reinstall the USB controllers.

  This method addresses the steps where the USB driver currently loaded became unstable or corrupted.

  1. click on Start, type device in the area Manager Search , and then click Device Manager.

  2. expand Bus USB controllers. Right click on a device, and then click Uninstall. Repeat for each device.

  3. Once complete, restart your computer. Your USB controllers will automatically install.

  If your problem still exists, go to the method 3

  Method 3: Install the latest Windows updates

  This method will install latest drivers for your USB devices.

  1. click the Start button, type Windows Update in the start search box, and then click Windows Update in the results pane.

  2. click on check for updates. When the scan finished, click optional review updates.

  3. click on the check box next to the update, and then click install updates.

  4. If prompted, read the license agreement, then click I agree.

  5. follow the on-screen instructions to download and install updates.

  6. If prompted, restart your computer.

  Additional information:

  Code 43: Windows has stopped this device because it has reported problems

  http://TechNet.Microsoft.com/en-us/library/cc725873 (v = ws.10) .aspx

  Hope this information is useful.

• Microsoft Arc Touch mouse Bluetooth works is not on my notebook of notes Windows 7 Ultimate edition and windows desktop 8!

  Hello world

  I just bought Microsoft Arc Touch Mouse Bluetooth to use it on my laptop Vaio PC Windows 7 Ultimate. My PC mouse detected and installed in the PC devices and printers folder. But that's all. Regardless of what I do on the mouse not recognized by PC (no cursor movement!). There are a number of support in the manual, but they say different division of Microsoft is nothing to do with the mouse! There is a web page address in the manual to download the drivers, but there are no drivers provided on this page. I tested on my office windows 8.1 also but get the same result!

  I buy an incompatible mouse to my PC? No where on the box of the product or in the manual of any mention of any specific PC it is exclusively designed for!

  Can we thru' shed some light on this? so that I can return it to the store if necessary?

  Thanks in advance.

  Hello

  Thanks for posting your query in Microsoft Community.

  From the description, I understand that the Microsoft Arc Touch Bluetooth mouse does not work on windows and Windows 7 Ultimate notebook office 8.1.

  Let me tell you that Microsoft Arc Touch Bluetooth Mouse is compatible with these operating systems: Windows, Windows 8, Windows RT 8.1 and Windows RT 8.1
  So it does not work with windows 7. As the problem persists even after logging in to windows 8.1, the equipment may be defective. I suggest you contact Microsoft support hardware for more help.

  In the meantime, you can try the following methods and check.

  Method 1: Install the implementation for the Arc Touch Bluetooth mouse.
  Please see the link below:
  http://www.Microsoft.com/hardware/en-us/d/arc-touch-Bluetooth-mouse

  Method 2: Troubleshooting of hardware and devices
  The hardware and devices troubleshooter can detect and correct errors and incorrect settings in devices. You can view these steps to run this utility for troubleshooting:
  (a) press the Windows key + X, select Control Panel
  (b) change the display option in the top right large icons
  (c) click on troubleshooting and click the view all option on the left panel
  (d) run the hardware and devices troubleshooter.

  Method 3:
  You can see the article mentioned below if the problem persists.
  Troubleshooting: mouse
  http://www.Microsoft.com/hardware/en-us/help/support/troubleshooting/mouse/wireless-Bluetooth

  You can read the articles for more information.

  Troubleshoot the incidents of the response to the mouse or wireless keyboard
  http://support.Microsoft.com/kb/838398

  Why Windows is not find my device?
  http://Windows.Microsoft.com/en-us/Windows-8/why-isn ' t-windows-conclusion-device #section_3

  If the problem persists, contact Microsoft Support Hardware.
  http://www.Microsoft.com/hardware/en-us/support
   
   
  For any Windows help in the future, feel free to contact us and we will be happy to help you.

• Change the Explorer Touch Mouse sensitivity - win7

  I have a Microsoft Explorer Mouse Touch and find that there are many times when I have the "My computer" window open and click a file to select it to rename, move, or copy and I end up opening the sound file program assosiated.

  I've changed the 'double click' slow down, in the properties of the mouse in it Panel and still Windows think that I doubled clicked rather then single clicked.  I have tried new batteries and I still have this problem farily frequently.

  Any suggestions?

  Hi Artoo,

  I understand from the description of the issue that you are facing problems with opening the files with the mouse. We're really sorry for the inconvenience caused to you. We will help you solve the problem.

  You might face this problem because of the mouse drivers corrupt or changes made to the settings of the mouse. I would suggest trying the following steps and check if it helps.

  Method 1:

  I suggest to refer to the suggestion of Ronnie Vernon from following link and check if it helps.

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-files/Windows-opens-files-on-single-click-rather-than/277debcf-1362-E011-8dfc-68b599b31bf5

  If the problem persists even after changing the settings then I suggest you to try the next step.

  Method 2:

  I suggest you to change this setting and check if it helps.

  a. click the Start button and select Control Panel.

  b. open 'Mouse', and then select the tab "buttons".

  c. make sure that you have no primary and secondary buttons.

  If the problem persists then you can try to install the latest update from the following link and check if it helps.

  http://www.Microsoft.com/hardware/en-us/d/Explorer-touch-mouse

  I hope this helps.

  Please post back with the State of the question and we will be happy to help you further.

• Microsoft Arc Touch Mouse will do nothing

  I went through all of the suggestions posted previously in the past problems with the Microsoft Arc Touch mouse, but nothing works. I went through all the steps in the troubleshooting provided guides, but still nothing. The IntelliPoint software installed, Microsoft keyboard and center mouse installed, the control panel shows me a nice picture of an Arc Touch Mouse as my mouse installed, but still, it won't work. The Green LED shows that it is good with the battery and the blue laser goes hard, but alas, it still does absolutely nothing. Controlled parameters. Tried it on another machine, also does not work.

  Any help, that does not involve pointing me to existing support documentation, would be very much appreciated.

  James

  Hi James,

  As you have tried a few troubleshooting steps and it did not work. At this point of time, get in touch with material to learn more about the same.

  Thank you

  Stephanie Podder

• Getures Microsoft Touch Mouse mouse does not.

  Hello

  I have problems with gestures not working not not on my newly acquired touch mouse.
  I fought to get their work when you first install the mouse. / i was not invited to install the intellipoint software when I plugged the mouse in my laptp for the first time. /It seemed to install just the generic driver, which of course gave only the basic features and no multi gesture support.
  I then downloaded and installed the software intellipoint from MS suite, but who also did not the gesture of support - even after the reboot!
  I have uninstalled the drivers, reinstalled the drivers, then miraculously appeared to be lucky, and gestures all worked – for a week, then stopped working again? Why this is happening and why the gestures do not work after installing the intellipoint software required? I am now lwft with basic functions and none of the gestures.
  I tried uninstalling, reinstalling, restart... the mouse would be defective? /It works, but just not gestures. I'm on a Windows 7 64-bit system.

  Hello

  Method 1: check if the required version of the intellipoint software is installed.

  http://www.Microsoft.com/hardware/en-us/d/touch-mouse
  http://www.Microsoft.com/hardware/en-us/downloads

  Method 2: clean boot the computer and check if the problem persists.

  To help resolve the error and other messages, you can start Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

  Note: follow step 7 to reset the computer to start as usual after the boot process.

   

  http://support.Microsoft.com/kb/929135

  Method 3: If the problem persists while you can contact the Microsoft Hardware Technical Support for assistance.

  http://www.Microsoft.com/hardware/en-us/support

  Hope this information helps.