Smartphones blackBerry 9360 connects USB

My girls used to connect USB phone and you could see his phone from the computer (iMac, Windows). Now, when she chooses USB he doesn't ask password and connects only to load as if she chose Charge Only.

I don't think it's the computer, the same effect on our iMac and 2 Windows computers. Is there a setting on his phone that needs to be changed, or a updated software (it seems to be completely up to date)

This problem started occurring a couple of weeks.

Hello and welcome to the community!

It is possible that the mass storage Mode was cut on the BB, which would translate as you indicate. Check here:

  • KB13564 How to enable or disable the mode on the smartphone BlackBerry mass storage.

Otherwise, each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

Good luck and let us know!

Tags: BlackBerry Smartphones

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