Smartphones blackBerry eception exception: Application net_rim_medialibraryplayer (291) does not. process is completed

Hello world

I'm listening to music with my blackberry 9700, but as soon as I select a title and click on play all crashes and I have to restart the device.

After indicating my pin code, I get the error message "eception exception: Application net_rim_medialibraryplayer (291) does not; process is completed.

What this means and what I can do about it?

Your help is really appreciated.

Thank you very much in advance.

Miriam

Hi and welcome to the forums!

"After indicating my pin code, I get the error message" eception exception: Application net_rim_medialibraryplayer (291) does not; process is completed.

Do you mean your device is password protected, and you enter the "pin" or you

must enter a PIN in order to listen to a song?

I guess that your support is on a memory card, if you take it off you have the same error?

No problem with the ringtones and alerts?

The first step would be a traction battery as shown below.

No data will be lost when you do the following: remove the battery while the device is activated.
Replace after one minute, let the device reboot 10 minutes, see if the problem is corrected. I like to leave the device completely reindex the files.

If this doesn't solve your problem, try raising the phone in safe mode;

 KB17877 How to start a BlackBerry smartphone in safe mode.

Check the settings of your media card, if they are correct, reverse them and reset. Then battery pull.

Use the following settings in the segment of memory of the menu options.
(options > memory)
Card support ON
NONE encryption mode
Media transfer protocol WE
WE support mass storage
Auto enable mass storage support when it is connected TO

(still in status > scroll to security options > encryption0)

Make sure of course have no content protection enabled.

Battery pull what happens?

If all else fails, I would use the following to verify your card (save the media BEFORE!)
 ' KB14745 ' " Memory card error, please use disk utility control on computer" is displayed on the home screen of the smartphone BlackBerry.

I've left the best for last, which would be a wipe and charging the device, OS, after a full backup successful device using Desktop Manager.

Try and see if you can get the following error information:

KB17215 How to extract information from a BlackBerry smartphone with the Chargers or incorrect command line tool

And the last would be the device OS reload.

KB13323 Untrapped exception errors appear on the BlackBerry smartphone

Let us know how it goes!

Thank you

Bifocals

Tags: BlackBerry Smartphones

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