Smartphones blackBerry software lost on reboot

Hey guys

Please could you help, I have a curve 9360, did the software upgrade to 7.1 and now every time that I reboot or my dying battery, I need to reinstall the software, but I mean that he loses everything, when I turn on I got a white screen and has as a box to put my PIN in the phone then runs, but without the software. Cannot use anything, a bit like the mode without failure under windows.

Thank you

Hello and welcome to the community!

I would infer that something was not quite right in the software update, you did, and so a refill of the BONE is in order.

At the top of each forum device, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

Good luck and let us know!

Tags: BlackBerry Smartphones

Similar Questions

  • Re-setup of blackBerry Smartphones Blackberry software

    I had installed the Blackberry "BOLD" software on my computer, but as I already had a Treo 680 and not Outlook on my computer, I uninstalled the Blackberry software.  Installed Microsoft Outlook, and as I reinstall Blackberry software I received a pop up stating that... The system administrator has set policies to prevent this installation.  This is after I had received another pop up window... This Setup will perform an upgrade of ".". Do you want to continue? When the InstallShield Wizard has started, that the other pop-up window appeared.

    I am very new to the Blackberry.  These messages would be the result of once after having installed the software it is possible to install only one time on the computer?

    Hi wranglehurst and welcome to the forums!

    You wrote:

    "he had installed the Blackberry"BOLD"software on my computer.

    Are you talking about the desktop software manager or the device OS for you "BOLD"?

    If it's desktop software use this procedure to ensure that you get a good installation

    http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

  • Smartphones blackBerry software/hardware

    Hello

    I have a 24 month warranty on my phone and it was sent to be repaired a month ago. My phone has software errors, it is slow and cut at least once a day. However, the button "mute" of the top fell as my phone (it wasn't the issue - I managed to tape which turn back on and it works fine).

    The phone is repaired back (software errors which are covered by the guarantee) - told me that the blackberry engineer said that button had been kidnapped with malice on the phone and so they did not fix it.

    I am annoyed because I didn't want the button to be repaired, I am well aware that it is not covered. Was what I wanted to fix software defects: it would seem that they will not watch on the phone because the button is missing. What's the point to have the warranty, if it's useless?

    What can I do to convince the Blackberry to fix my phone before my warranty runs out?

    Ok.

    First, do a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

    Do a full to the top of your BlackBerry, connected to your PC > run the BlackBerry Desktop Software

    Login and see the PIN device in the desktop software.

    Click on backup and follow the prompts to finish that.

    After that it's over, you will wipe your device with BBSAK.

    Download BBSAK here.  http://BBSAK.org/download.php

    After deletion of the operating system, you should see a '507 error' on the device.

    Then, you follow the instructions on this link to reload the operating system of the device.

    http://www.BlackBerryForums.com/General-9300-series-discussion-curve-3G/256279-latest-OS-9300-6-0-0-...

  • BlackBerry smartphones, Blackberry has lost

    Hello;  I lost my blackberry 8530 and I was woundering if it is found with GPS?

    If you have already installed and/or left running any application on BlackBerry GPS, Yes.

    If you do not, none.

    Did you... such as BlackBerry Protect or SmrtGuard?

  • BlackBerry Smartphones BlackBerry Storm - lost the browser!

    I just bought a new BlackBerry two days ago.  I just noticed that I lost the browser sometimes today.  I loaded BlackBerry Desktop Manager this afternoon and I'm doing it to add the browser on my BlackBerry but it does not either.  What can I do to recover my browser?

    My cell phone (including the internet) service is with Verizon

    Hello

    Let's all start, helps ensure that the browser is actually installed on your device (I'd be shocked if it's not).  Go to Options > Advanced Options > Applications and making sure that it is in the list.  If this isn't the case, please let us know.

    Then, take a look in the upper right of the phone in the home screen.  She said that he: 1XEV or 1xev (or even 1 x)?  If it does not say 1XEV, you experience a problem with your connection.  Contact Verizon as they may need to check something on your end.  And while you have them on the phone, ask them to return the directories of service for you.  My recommendation is to do it from another phone as they need you to do things on the phone while talking with them.  When you call, just ask support BlackBerry and they should be able to help without problem.  They also probably re - register your phone on the network, then you can try it now if you wish.  Go to Options > Advanced Options > Tables host routing, then press the BB menu button and select Save now.

    Good luck and I hope that gets you operational.  Let us know how things are going and how we can help more if you need .

  • The certificate of guarantee "BOLD", blackBerry Smartphones blackberry 9900 lost, I need a new

    Hi, does anyone know who to contact or how can I get a new certificate of guarantee for my bb, because I lost the original one and I need to repair my 9900 broken "BOLD", thanks

    Sorry, I don't know what your "career network". Do you mean "centre" of the network? It's Vodafone Romania?

    Where did you bought it?

    There is no email support RIM/BlackBerry. For official support, you call your operator mobile phone and on any issue that they cannot solve, ask to have intensified to support BlackBerry level 2 level.

  • Smartphones blackBerry software update

    I have a blackberry 8310 and I want to update the 4.5.0.81 software so that I can use a 16 GB micro SD card, but whenever I try to update the software, it won't let me upgrade to version 4.5.0.11. Any ideas?

    -Neil

    neilschmeil, you're still reading what we write here.

    There is no 5.4.0.110 or 5.4.0.68. There is NO such thing.

    It IS 4.5.0.110 and this is the latest version available. The 4.5.0.68 version is older and quite honestly I don't remember even the release. I would not recommend chargement.68

    Oh, 110 is higher than 68. You look like "one hundred and ten" is more recent than "sixty eight".

  • Smartphones blackBerry software download driver for Torch 9800 on laptop

    I just bought a new laptop and want to download the Torch 9800 software. I was able to locate Blackberry site downloads, but there were different options of the software for the Torch 9800. Then I apparently know which of these options I should be download by going in "Options-in connection of" on my torch, but I can't figure out how get you to ' Options-in respect of» Sorry if it's a simplistic question, but I am a new blackberry user. You can provide any help would be appreciated.

    I have the software for my blackberry installed on my desktop. wouldn't be easier for me to try to transfer this software from my desktop to my laptop?

    on the home screen, do scroll to the magnifying glass, click on it.
    you get to the "universal search."
    Tap
    you will get several icons, I suppose that the first will be the Options > topic.

  • Smartphones blackBerry torch freezes on reboot screen

    Hi, I got my flashlight since early January, and there is no water or physical damage to him. Everything was spectacular work until today.

    This morning I changed the security settings for the AT & T Live TV app and the Pandora app. He then asked a reboot that I authorized. The phone turns off, back to the screen to reboot (with the logo of BB and the "BlackBerry") as well as the bar loading restart on the bottom.

    The thing is, the bar completely and that's all, it remains frozen. Nothing else loads. I took the battery and retried. Several times. Now, I am just let it sit there, load fully charged bar, having done nothing but be frozen for about an hour now.

    Can someone help me with this you problem? Thanks for your time.

    Hi LFLimon,

    I have the same problem since I changed the settings for these two applications and a few others deleted last week. You can find the thread I posted Sunday here: http://supportforums.blackberry.com/t5/BlackBerry-Torch/Torch-9800-stuck-on-loading-screen-PLEASE-HE...

    I don't have the chance to try the suggestions of Pegotico again since my Torch is at home and I was out of town. In any case, I hope it will solve this problem, let us know how it works for you.

    See you soon

  • Error when you try to uninstall the desktop for blackBerry Smartphones blackberry software

    I have a blackberry storm and I had problems with the Office Manager and Media Manager. I tried to uninstall it and I get an error 2738 and it said not access VBScript Runtime for custom action and he will be unable to uninstall. Please help because I'm able to sync, import or export photos from my storm to my computer.

    Hi and welcome to the Forums!

    Here are the only instructions to uninstall the cleaning, I hope they help...

    http://www.BlackBerry.com/BTSC/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB02206&SLIC...

    And here's the KB on the error 2738:

    http://www.BlackBerry.com/BTSC/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB03490&SLIC...

    I hope that who you get!

    See you soon!

  • Smartphones blackBerry REBOOT

    Hi I have a bold 9780 and she seems to have a lot of problem
    it restarts automatically, even when the phone is at rest or during use. Then the battery light automatically fills even when it's not plugged in any supply of electricity and other times shows full charge even when the battery is empty, and this is evident when I reboot the phone by removing the battery. I even updated the phone software and changed the battery, but its does not work. Help, please!

    Hello and welcome to the community!

    Please try this sequence... Note that, throughout the whole 4h15m process, your BB should stay connected to a good charger (not the USB PC):

    1. With battery, connect your BB to the wall charger
    2. Leave it alone for 2 hours, no matter what the LED or the screen not
    3. Remove the battery
    4. Wait 15 minutes
    5. Insert the battery
    6. Wait another 2 hours, no matter what the LED or the screen not

    This has been known to "revive" some BBs.

    It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

    1. Get a known good and already fully charge battery... use it in your BB and see what happens
    2. Get access to a BB good and the same known... use your battery in there and see what happens

    The results of this will show if your BB or your battery that has the problem. Note that 'new' and 'well known' are not necessarily the same thing... Although rare, that a 'new' battery may be defective. The best way to do this test is to find an identical BB which has no problems... trade in batteries and see what happens.

    In addition, I recommend that you try to start safe mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, thinking... what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    Good luck and let us know!

  • BlackBerry smartphones updated software now issues:(aider!!)

    Hi guys. so I've updated my software on my bb curve 8520... Well the bb desktop software had asked me to do the experience works best with my phone. but it turns out to be the opposite. I can not call more I get this message when I try to call someone "can't call the current call" or if I managed to call I can't hang up unless the caller hangs up. my memory card is not working, or more, music and videos say 'impossible to read the content' but I can see all my photos. I can not view my airtime balance or update my bis. I tried to connect my memory card on my pc and it works fine when connected but as soon as I disconnect plays anything from my phone. I rebooted a million times. formatted the entire phone but nothing works! my alarm does not sound and sometimes when someone me the your text does not ring SMS. the update is performed from a 107... something to an update from 1788. I can do to fix all these technical stuff... im convinced this isn't the physical phone that is damaged. your help will be very appreciated. thanx

    Hello and welcome to the community!

    Given what you describe, I think that is better to a clean OS reload. The easiest way is, on a PC (you can not do on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • Smartphones blackBerry device software upgrade, does not (Bold 9930)

    Bold 9930, Verizon,.

    Everything was going well 5 hours ago. Backup and synchronization with Desktop Manager and everything was good. I clicked on the 'Device upgrade' link. He me everything first download and install the new Desktop Manager software. This seemed to work properly. Then it downloaded the new software device and conclusive to upgrade of the unit.

    7.1 bundle, 2705 (v7.1.0.991 platform 5.1.0.678)

    The Setup program indicates that the new software has been installed, and then it seems to want to reboot the device. The device never returns, ends with an App error 606.

    I loaded the cool device software, without change. Removed Software Desktop, loaded fresh, then loaded a fresh device software, without change.

    I tried to load my old device software but the Desktop Manager will not allow him.

    I reloaded software device 3 times, always the same behavior, always the same error at the end.

    I'm out of ideas.

    Any help?

    Hello and welcome to the community!

    brunostyle wrote:

    I tried to load my old device software but the Desktop Manager will not allow him.

    This bit is quite unusual... done correctly, you can force any OS on your BB package as long as it's your exact model number. So I'm not sure if you're really using all the good stuff... so, even if a lot of this will be redundant, please examine carefully for subtle tricks do you need to... done correctly, this can heal the situation. But any errors on the way (not ignored, stage not completed correctly, etc.) invalidates the whole process and translates the automatic process of support and limited to only the OS packages currently supported by your specific carrier.

    The easiest way is, on a PC (you can not do on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • BlackBerry OS Smartphones Blackberry Bold 9900 software update from version 7.0.0 to version 7.1.0

    HELO everyone

    I tried to upgrade my device software Blackberry Bold 9900 version 7.0.0 to version 7.1.0 but with difficulties. I tried to use the Blackberry Desktop Manager, but there was no version 7.1.0 figure among the available updates. Even when I tried to do it directly through the official website of Blackberry, also Version 7.1.0 was not shown. Finally, I tried to do the update with my phone directly by going to: Options > device > software updates.

    It shows my Version 7.0.0 Bundle 2406 current and available in a version 7.1.0 Bundle 1149. But when I clicked Perform Update to download the new version, he has shown preparing to download but then displays an error message such as "Download cannot continue because your device cannot connect to the update server using the following methods: Wi - Fi.

    During this time, I did not upgrade with a Wi - Fi connection because I have an active blackberry data subscription of 2 GB of my mobile operator.

    Please I need help on how to perform the upgrade from version 7.0.0 to version 7.1.0 with the last packet.

    Thanks to you all I'm waiting for your helpful solution.

    Hello and welcome to the community!

    The easiest way is, on a PC (you can not do on MAC):

    (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • Smartphones blackBerry 8520 bb curve blackberry software doesn't have a software device blackberry for the device you have connected to the computer

    the last time that I update it this is in version 5, but when I click on update download update again and suddenly, it was frozen and the result when I start my bb is reload software: 507

    I read on the forums, but I can't work with this

    Hi and welcome to the Forums!

    On your PC (you cannot do this on MAC):

    1) uninstall all the BB OS packages from your PC,

    (2) make sure you have the BB Desktop Software already installed

    (3) download and install to your PC, the BB OS package you want:

    (4) If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    (5) run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC. If, during the process, your BB votre BB a '507' error, simply unplug the power cord of the BB USB and reinsert it. do nothing else... This should allow the installation to continue.

    Do not forget to save.

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

Maybe you are looking for