Smartphones from blackBerry Desktop Manager 5.0.1 hangs at startup

I installed the Desktop Manager 5.0.1 on the CD that came with my new Blackberry Bold 9700, after first use Windows Control Panel > Add/Remove programs to remove the Desktop Manager 4.6, I had already installed with my old camera. After the installation, from the beginning until Desktop Manager 5.0.1 the message "Before you start, check that your current Blackberry device is connected to your computer" appeared. To connect my camera to the computer, DTM 5.0.1 immediately crashed, with the message "Blackberry Desktop Manager has encountered a problem and needs to close."

I tried a clean uninstallation (KB02206), then a reinstall with the same results.

The file Desktop_ERRORLOG. TXT to C:\Program Research In Motion\Blackberry reads as follows:

Problem solved when DM set to automatically upgrade to 6.0 on my computer. The new version works without crashing.

Tags: BlackBerry Smartphones

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    OK, I spent an hour searching for messages on the forum and not gettting any where.

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    Thanks a lot for the suggestions.  I followed your instructions (many markets) described in your message 1256 19/10/2009.  Unfortunately, that didn't solve the problem.

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