Smartphones from blackBerry Desktop Manager asking for Device Manager

When I try to boot my desktop manager, I get the following message:

"The Application Loader Wizard requires BlackBerry device manager must be installed.  Please contact customer support. »

But it seems that Device Manager is installed and running correctly.  It is also strange that the Office Manager window title says "connected - BlackBerry Desktop Manager»

Then another box opens with the title, "Current task" and it displays the message:

"Verification of updates of device applications.  Please wait... »

I can't do anything while it checks updates and pressing the button cancel has no effect.  I end up having to close the Manager program office via the windows Task Manager.

I tried uninstalling and reinstalling with the supplied CD and downloading the latest version of the desktop on the web Manager software.  I am running Vista Home Premium 64.  Anyone who can point me in the right direction to get my BB works fine on this computer?  (It works fine on my XP computer)


Hi and welcome to the Forums!

Since it seems to be so many things, I suggest the following steps (reboots insert a lot of restarting your PC... not only restarts, but at full power down). In addition, it is recommended that you are connected to the PC on an account with full administrator rights. In addition, Vista, use the option "Run As Administrator" for everything.

(1) remove the package to update your device OS of your PC (Add/Remove Programs)

(2) properly uninstall the RIM DTM software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

(3) get a new RIM DTM software download:

  • Choose the version which is more recent and (if any) compatible with your PIM (if you are synchornizing via USB):
  • KB12268 Applications supported by BlackBerry Desktop Manager to synchronize

(4) to download a new copy of your package to your carrier OS device (on your PC):

(5) install DTM on your PC

Installation of 6) (also on your PC), device OS package

(7) start whatever you were trying again.

If all goes well, who's going to make things again.

Good luck and let us know!

Tags: BlackBerry Smartphones

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