Smartphones from blackBerry Desktop Manager freezes to the "schedule of treatment device" - Please help!
My Office Manager freezes to the "schedule of treatment device", so I can't sync my calendar! It synchronizes everything up to the calendar. This just started happening a week ago, and I was successfully sync my blackberry since I got it more than a month. I tried to delete the Desktop Manager and install the most recent version, but the problem is still there. I am running windows vista and synchronize with Outlook. Please help, it's really do my job!
There are other threads in this forum about the same issue - Manager of office stops working during synchronization with the calendar. I tried the following and it works:-
1 backup/restore screen and in the Advance Option - delete all calendar of the device information.
2. try to remove the "intelisync" folder in the users / "username" / Appdata/Roaming/Research in Motion / Blackberry/Intellisync...
Tags: BlackBerry Smartphones
I installed Desktop Manager and is set to auto-start whenever I restart my laptop. How can I change to manually start menu programs?
Hi and welcome to the forums!
This should help you to manually start the DM.
Does anyone know how do to do not have the Desktop Manager opens at startup?
I use a laptop and start the computer often. I don't always want the Desktop Manager to open because it takes too long to open. I can't find a setting that will allow me to disable this feature. Help!
Delete the shortcut in start > programs > startup.
I got my curve for about 6 months, and now the Office Manager stops when synchronizing the calendar. He gets through the address book and then I get an error message and you must stop it. I synchronize with an Outlook 2003/XP on my work computer and have no problem, but my computer is running Outlook 2007/Vista. I'd love some help on this issue. Thank you!
the next thing to try is to start-run-msconfig
Click the STARTUP tab and disable all
Restart the PC and try again
During the synchronization between the version of Desktop Manager 4.7 and my curve (my first old BB for 1 week and love it) I get the error message 0 x 80040057. This happens after trying to synchronize my contacts. I tried to find a list of error codes on the original CD, as well as online, but I just blank. Can someone point me in the right direction? My other questions were answered until looking at just the past assignments.
Google applications are today quite powerful.
You can use Google Mail and Google Calendar and synchronize e-mail, contacts, and events of the calendar with your BlackBerry smartphone.
Some people prefer a PIM (personal information manager) desktop.
You can use Desktop Manager to backup the contents of your device.
My laptop crashed by a virus and I had to reinstal the OS. I lost my Blackberry Desktop Manager with everything else. I tried to download it from the Blackberry site, but now they have only a link to Version 6 who won, sync t with my Agent's Office Organizer. Where can I get Version 5?
Welcome to the community of BlackBerry Support Forums.
I'm sorry, but that the latest version of BlackBerry® Desktop Software is available for download. Go to www.blackberry.com/desktop
Let me know if you have any other questions.
See you soon.
I'm trying to connect a BlackBerry (device or Simulator) via USB for our BlackBerry Enterprise Server (BES). He worked for another instance of a BES and also a BES express test. We are using Microsoft Exchange. So I have a couple of Outlook profiles. When you start the Desktop Manager, I select the profile according to the connected device. Communication between the Desktop Manager and handheld works well. The only problem is the connection to the BES.
Device Manager displays under bridge "Connecting" (somewhat similar, it is not executed in English) and the name of the server is "srp.eu.blackberry .net: 4101. Then it tries to connect to the internet instead of the local server for BlackBerry. With other BES servers he was always showing the IP or the local name and the connection was set up immediately. Unfortunately at the moment I have no other BES to connect to.
I searched my local registry for the parameter in the Office Manager, but just under HKEY_CURRENT_USER\Software\Research in Motion\BlackBerry\PINData of the correct (as S12345678) serviceUid of our local BES server. My problem is, I don't know how this serviceUid is mapped to a server name.
Our license to a BES 4.1 which has been updated to a 5.0, there may be a few old settings that block the communication.
Question: whence the Device Manager get the address from which it connects? It appears in the Exchange? Or in the BES (global or with the user)? Does the Desktop Manager searches for the name itself?
PS: Desktop Manager 126.96.36.199 (25 Sep 2010), 188.8.131.52, BBDevMgr 184.108.40.206 Device Manager
Finally, I found the solution! It's pretty simple if you know where to look:
'' Cause. ''
Routing server (RPS) Protocol address was listed as a server name. The host router only accepts connections from localhost. »
In the BlackBerry Administration Service you should check the settings of the PRS. This is in the instance of the component dispatcher. In the section "RPS addresses" is only the value 'localhost' authorized. Someone here enter the name of the RPS server. Now when I enter just "localhost" the device series (by USB) works again
OK, I spent an hour searching for messages on the forum and not gettting any where.
Here are the details:
New laptop with Windows XP - SP3
New installation of BB Desktop Manager 500_B28_Multilanguage
I use Sync to update my address book via Ascii one-way.
What does once. No problem
Restarted my laptop. Now I get Windows Installer looking for Roxio Media Manager.msi and now I can't get rid of it.
I hit Cancel and it comes back.
The only thing in Add/Remove programs is Desktop Manager 5.0 and Blackberry Media Sync
Try to remove one and I get this message 'Installation pending'.
If there is a problem with 5.0 why is a new version correcting not out?
Means do a "Clean uninstall" (KB02206) of Blackberry Desktop Software positions, means (KB19218) Windows Installer Cleanup several positions.
Before I get started, y at - it a real solution? If I do the clean uninstall and then install 500_B28 I'll hang whenever I start the computer while the installer looking for Roxio?
Could someone help me please.
Twas obivous that I was going to get NO HELP from RIM, so I called my IT Department.
Here's what I've done so far.
Open the Task Manager.
In Applications, do a right-click on the RMM install process.
Left click on go in the process.
This step puts you on ISUSPM.exe
Click on end process.
Go back to Task Manager, select process
Click on end process.
Go to add / remove programs
Uninstall the Blackberry Desktop Manager
Uninstall using DELETE all user settings
After 15 minutes, finally deletes it on MMR also
I ran Windows Installer Cleanup Utility (290301)
verified that no Roxio programs or programs BB were on the computer
So far so good.
Now, I have to decide if I want to put BBDM with or WITHOUT the MM.
I put these questions I have on You Tube.
or you can search youtube for.
Sprint Blackberry Bold 9650 Desktop Manager questions
The software does not recognize my phone at all - ever - new install on 13/07/2001
It's my first installation of the Software Desktop manager (no previous version where installed)
I changed the power setting on my laptop USB ports
Phone is version 6.0 bundle 2647
Version of Desktop Manager is 220.127.116.11
Thanks for your help-
KB00125 - had the answer - I didn't know this - the data cable was thicker - the two cables where from Blackberry
Some USB cables are provided for only working load. These cables have no pins for data transfer.
Implement a USB cable with pins for the transfer of data.
I prowled around and tried to solve this problem, now I ask for assistance at the feet of the masters...
Simply, Blackberry Desktop Manager has worked well because original install last November. Recently, I get the popup "BlackBerry Desktop Manager has encountered a problem and needs to close." Digging for information, it says "AppName: AppVer desktopmgr.exe: 18.104.22.168 ModName: mshtml.dll ModVer: 8.0.6001.18812 Offset: 00209d2c.
BB Storm (VZW) and Windows XP desktop PC.
Clarification - the Office Manager will remain until the BB is connected. The PIN number is displayed when connecting via USB. In 5-10 seconds the error box appears and the program stops. If the BB is connected before launching the Desktop Manager program starts, poster PIN code, then the error pops up after 5 to 10 seconds. Tried USB ports on the front and the back of the PC.
I followed the instructions elsewhere in the forum to uninstall the Desktop Manager and the settings from the PC, then a new download and reinstall. No joy.
I use outlook 2003 (pop3 mail) and BIS. Yet once, it worked fine until recently.
I installed on another PC Desktop Manager (identical hardware) and it works very well and allows me to save the BB, no error message. However that the PC is not my main (with Outlook) machine that I need to synchronize.
So - what to do now?
Thank you very much
Hey there sdgardne:
Thanks a lot for the suggestions. I followed your instructions (many markets) described in your message 1256 19/10/2009. Unfortunately, that didn't solve the problem.
So I started looking in the updates for Outlook 2003, and in the process, I installed Windows XP updates and has encountered a problem in Internet Explorer (I'm normally on Firefox). Liquidation of reinstall IE8. That clears up the conflict BB/DM - no error "needs to close" more and I can sync the BB to Outlook very well now. Never had the updates for Outlook, which will save for another day. Only so many times one day Microsoft...
I just downloaded the new Blackberry Desktop Manager Mac and synced my "BOLD", then I was stupid enough to upgrade the software on the "BOLD". It was 22.214.171.124... after a while the Office Manager gave me a message that it was unable to complete the upgrade. The "BOLD" ended with a whitescreen, a list of the applications and the 126.96.36.199 BlackBerryPlatform at the top of any time I try to select one from the list, I get a variety of error 'uncaught exception' message etc. When I try to reload the old OS, "BOLD" does not connect (even though my MAC initially recognises there is a plugged USB cable.)
Bright ideas? up until now, I liked my "BOLD"...
Exactly the same thing with the new Archbishop Desktop for Mac and a BB "BOLD".
for a way to restore the OS BB (but you need a Windows PC to do that).
I am new to the community and would appreciate any help. I have two recent problems for which I'm looking for troubleshooting tips. The priority problem is first mentioned below.
I just met this error message, "For help to resolve this problem, refer to KB19454 in the Knowledge Base of BlackBerry Desktop Manager" when trying to sync my Curve 8320. I use a Mac and I've not met difficulties of synchronization for downloading the new version of Desktop Manager for Mac in December/January. I was not able to download the last updated however. I saw a post initially by a user who has the same problem, but I didn't know the question, and so I am hopeful of possible suggestions for resolution.
The other problem I have experienced recently, it's that I can't compose an SMS/MMS message. I can only answer to someone's message. When I try to send just one, by default back to the list of messages.
Please Note: I don't have wireless on my phone. I use Blackberry Desktop Manager Version 1.0.1
Also note that I am not able to access e-mail messages per day, but will try to return answers / inquires as quickly as possible.
Thanks in advance for the help.
Hi and welcome to the Forums!
For your first question, I can't tell if you still worked through the reference KB... If not, you can find it here.
For your second question, I'm not sure... but maybe it will help you:
- Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.
Like many others on this forum, I bought a memory card for my BB (in this case a "BOLD") only to be frustrated that he would not appear in the Desktop Manager by Roxio or Media Sync. Memory all my settings seemed correct, I could format the card multimedia on the device, I could have the camera take pictures and record on press card and I could explore the media card in the Manager of media of "BOLD" on the device itself. Needless to say I was frustrated when I open the Desktop Manager and try to synchronize music and only my memory could be seen!
Well I don't know if it will work for everyone, but I finally understood what the problem was in my situation. After flipping through several pages on the Blackberry Support Site (Incidentally, ATT people are useless on help out me with this one) it turns out it's my computer! No Media Manager or my Blackberry!
In fact as soon as I read the support page that says "If you can't view your media card using Microsoft Explorer" it dawned on me! I don't know if Vista is the same way, but XP has this habit of little annoying to do a bad job to assign letters from readers for flash drives. My machine has one of these card readers multi containing a large number of drive letters. If you look at the list in Explorer (File Explorer that is) and the next logical drive letter is already assigned to something on your system, Microsoft is smart enough to ignore this letter and the other. If the drive letter is not assigned, the logical drive is not enabled, and you can see it in the Desktop Manager!
The Blackberry device memory is assigned as drive K:, L: sits be a ride by car a mount from a remote machine. As soon as I disconnected L: as a 'poof' of drive mounted up says:
In addition to my
Suddenly Desktop Manager can see everything!
OK, it was a long post, but it took me a long time to understand, so it's just! * smile *.
On XP, if you go to:
Start > settings > Control Panel > administrative tools > computer management and select disk management, it should show you if you have conflicts with the drive letter assignments.
Hope this helps
Thank you for your comments. I hope this will help many people with disc problems summons letters.
I installed the Desktop Manager 5.0.1 on the CD that came with my new Blackberry Bold 9700, after first use Windows Control Panel > Add/Remove programs to remove the Desktop Manager 4.6, I had already installed with my old camera. After the installation, from the beginning until Desktop Manager 5.0.1 the message "Before you start, check that your current Blackberry device is connected to your computer" appeared. To connect my camera to the computer, DTM 5.0.1 immediately crashed, with the message "Blackberry Desktop Manager has encountered a problem and needs to close."
I tried a clean uninstallation (KB02206), then a reinstall with the same results.
The file Desktop_ERRORLOG. TXT to C:\Program Research In Motion\Blackberry reads as follows:
Problem solved when DM set to automatically upgrade to 6.0 on my computer. The new version works without crashing.
When I try to boot my desktop manager, I get the following message:
"The Application Loader Wizard requires BlackBerry device manager must be installed. Please contact customer support. »
But it seems that Device Manager is installed and running correctly. It is also strange that the Office Manager window title says "connected - BlackBerry Desktop Manager»
Then another box opens with the title, "Current task" and it displays the message:
"Verification of updates of device applications. Please wait... »
I can't do anything while it checks updates and pressing the button cancel has no effect. I end up having to close the Manager program office via the windows Task Manager.
I tried uninstalling and reinstalling with the supplied CD and downloading the latest version of the desktop on the web Manager software. I am running Vista Home Premium 64. Anyone who can point me in the right direction to get my BB works fine on this computer? (It works fine on my XP computer)
Hi and welcome to the Forums!
Since it seems to be so many things, I suggest the following steps (reboots insert a lot of restarting your PC... not only restarts, but at full power down). In addition, it is recommended that you are connected to the PC on an account with full administrator rights. In addition, Vista, use the option "Run As Administrator" for everything.
(1) remove the package to update your device OS of your PC (Add/Remove Programs)
(2) properly uninstall the RIM DTM software:
- KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
(3) get a new RIM DTM software download:
- Choose the version which is more recent and (if any) compatible with your PIM (if you are synchornizing via USB):
- KB12268 Applications supported by BlackBerry Desktop Manager to synchronize
(4) to download a new copy of your package to your carrier OS device (on your PC):
(5) install DTM on your PC
Installation of 6) (also on your PC), device OS package
(7) start whatever you were trying again.
If all goes well, who's going to make things again.
Good luck and let us know!
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