Smartphones from blackBerry Desktop Manager has stopped working

Similar Questions

• SOLVED blackBerry Smartphones: BlackBerry Desktop Manager has stopped working

  Hello.

  Let me start by saying: I have a footstool to laptop Dell Vista 64-bit with 4 gig ram.  I have Desktop Manager v 4.7 installed and work much to sync my Outlook calendar and my Blackberry.

  From a week ago, the synchronization process gets all the way to the end and I get a message saying:

  "BlackBerry Desktop Manager has stopped working" and I have the choice of "check online for a solution and close the program" or "close program".  When I click on "view problem details I get this:

  Signature of the problem:
  Problem event name: APPCRASH
  Application name: DesktopMgr.exe
  Application version: 4.7.0.37
  Application timestamp: 49c1b7ab
  Fault Module name: StackHash_6d57
  Fault Module Version: 6.0.6001.18000
  Timestamp of Module error: 4791 has 783
  Exception code: c0000374
  Exception offset: 000aada3
  The system version: 6.0.6001.2.1.0.768.3
  Locale ID: 1033
  Additional information 1: 6 d 57
  More information 2: a8064b034a1a2f2f618d075073f8fe42
  3 more information: 2dc5
  Additional information 4: dbcf31406c7084dbad1f33e2de526f4e

  Read our privacy statement:
    http://go.Microsoft.com/fwlink/?LinkId=50163&clcid=0x0409

  Any ideas?

  I found this on another site:

  (1.) start the Desktop Manager software

  2.) connect the blackberry using the USB connector
  3.) select "backup and restore".
  4.) select "Advanced".
  5.) look at the list of information to be displayed in the window "device memory" on your computer
  6.) select "calendar all" and delete it
  7.) go back to the main screen and synchronize them.
  8.), everything should work fine!

  Essentially, it's a data file of damaged calendar on the Blackberry device, apparently.

• Error on blackBerry Smartphones: Blackberry Desktop Manager has stopped working

  I use Desktop Manager 4.7.0.32 with a Blackberry Bold (9000); I sync with Outlook 2007 and I am running Windows Vista 64-bit Ultimate w / SP1. Synchronization worked well for many years with previous blackberries, but the synchronization problem appeared after a year or two of use with my previous camera curve.  I replaced the curve with the bold thinking which damaged equipment could be the problem (one too many drops).

  However, the problem persists.  While it seems I can synchronize with success a way (from PC to BB), Director of office falls down to halfway through synchronization of calendar entries in a synchronization two-way, unless there has been no new entry calendar on the BB. The error is an error generated windows inidcating: Blackberry Desktop Manager has stopped working.

  I tried every solution I could find on the web, namely:

  • Uninstalling and reinstalling Desktop Manager, making sure that I run the installer as administrator.
  • My Blackberry wiping and reinstalling the operating system (I use 4.6.0.162)
  • Delete the Intellisync folder
  • Run scanpst on my Outlookpst file
  • Clear the entries of calendar on the Blackberry (temporary solution only)

  The latter is the only approach that has produced no results.  If I delete the entries on the Blackberry, the

  process synchronization adds them correctly, and the next time I run the synchronization, it works without a hitch.  As soon as I did all the entries on the BB unit however, Desktop Manager crashes again, and the only way I can make it work is to clear the entries on the Blackberry and start over.

  I'm several months and both handsets of BB has invested in this issue now.  I have a new fancy camera, but am recorded in writing of the appointments on paper when I am out of the office because I know they used to synchronize if I enter them at BB.  Type of defeated half the point of a blackberry...?

  Getting desperate here.  Help is appreciated.

  Brad

  Hello Brad!

  I had the same annoying problem that you guys have described here.
  After trough fishing a lot of post and forums I found a very surprising solution for another type of BB and a different version of the DM on XP and not Vista. Being desperate I tried and miraculously it worked!

  Start the DM BB and go - Syncronize - set - synchronisation - synchronization (button) - calendar - Advanced (button) - mapping fields (field mapping button) and I got rid of the synchronization between the flag "alarm" and the "free occupied" and the fields "invited".

  I did it and now everything works perfectly.

  I have a BB Bold, Vista Ultimate (32 bit), MSOffice 2007 (PRO) and a DMv4.7.

  I hope it will work for you also.

  Kind regards
  Steve

• Sync Smartphone blackBerry 8900 problem: "Blackberry Desktop Manager has stopped working".

  Curve 8900 on T-Mobile.  Fune Sync worked until a few days ago.  Recently used the Blackberry site to update all the software after that I received a message on my phone to do so (http://na.blackberry.com/eng/update/). Now, in the middle of synchronization (Bluetooth or USB), Windows tells me that "Blackberry Desktop Manager has stopped working".  It always stops working at the stage where Desktop Manager treats the device calendar.

  I tried all the stuff I can think: uninstalling and reinstalling, Outlook Update, disable Windows Defender, USB and Bluetooth, used the T-Mobile site and the EDGE of the site... nothing.  Help!

  Desktop Manager v5.0.0.11

  Handheld Software v4.6.1.231

  Windows Defender is DISABLED

  Synchronize with Outlook 2007

  Could mean that the calendar on the BlackBerry database is corrupted. Are the entries in Outlook until data on the BlackBerry? If so you can try out the BlackBerry database, and then synchronize again. To clear the database on the BlackBerry, go to the backup and restore | Advanced. On the right, you will see the BlackBerry databases. So you can choose the calendar, then click on the delete button. That will remove all entries from the BlackBerry calendar. Then try to sync.

• Smartphones from blackBerry Desktop Manager no longer works

  I have the 8820 and uses the desktop 430_b025 multilingual Manager. My internet service is AT & T.

  I installed the Manager and during the synchronization with outlook, I get the message "Office Manager has stopped."

  I can only leave the program.

  Y at - it another version of DM to use?

  I have this on my work computer and the computer at home, the House works well but the work computer is the problem.

  Thank you

  VIC

  Hi and welcome to the forums!

  Please specify the operating system for PC, version Oulook

  For these two places. Also the device OS you use.

  Thank you

• Smartphones from blackBerry Desktop Manager has missing/cannot make it back

  After you download the 4.5 update, everything was going well for a while.  Yesterday, I noticed that my Office Manager had disappeared from my desktop PC and my list of 'all programs '.  She was still in Control Panel, under programs installed.  I have redownloaded the new version and reinstalled it, after removing the program through the Control Panel programs list.  I can't still find it is back on the list of control programs.

  I'd appreciate any help suggestions.

  Thank you

  Leslie

  perform a clean uninstall

  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...

  Restart

  Download and install the latest version

  https://www.BlackBerry.com/downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB068C22&DL=...

  Restart

• Function of Zoom of Smartphones from blackBerry on camera has stopped working?

  Star has worked for about 10 days and then mysteriously stopped working. Someone had this problem? All patches, knowledge? Thanks for the replies!

  Thank you! This seems to have worked. Boards must be among the best sources of consumer information on the planet!

• Error of Smartphones from blackBerry Desktop Manager during synchronization

  During the last week, I can no longer complete synchronization of my Blackberry "BOLD". Never used to have problems and never changed anything with the computer but now I get an error during the synchronization process and it stops.

  During the synchronization process, I get the following error "Blackberry Desktop Manager has stopped working and the program needs to close."

  I have re-installed the software Manager Office twice with no effect. I use Desktop Manager 4.7 version.

  If anyone has had this problem and have ideas to solve?

  Yes, remove the attached file and the synchronization again.

• Smartphones from blackBerry Desktop Manager: error needs to close

  Hi all

  I prowled around and tried to solve this problem, now I ask for assistance at the feet of the masters...

  Simply, Blackberry Desktop Manager has worked well because original install last November.  Recently, I get the popup "BlackBerry Desktop Manager has encountered a problem and needs to close."  Digging for information, it says "AppName: AppVer desktopmgr.exe: 5.0.0.11 ModName: mshtml.dll ModVer: 8.0.6001.18812 Offset: 00209d2c.

  BB Storm (VZW) and Windows XP desktop PC.

  Clarification - the Office Manager will remain until the BB is connected.  The PIN number is displayed when connecting via USB.  In 5-10 seconds the error box appears and the program stops.  If the BB is connected before launching the Desktop Manager program starts, poster PIN code, then the error pops up after 5 to 10 seconds.  Tried USB ports on the front and the back of the PC.

  I followed the instructions elsewhere in the forum to uninstall the Desktop Manager and the settings from the PC, then a new download and reinstall.  No joy.

  I use outlook 2003 (pop3 mail) and BIS.  Yet once, it worked fine until recently.

  I installed on another PC Desktop Manager (identical hardware) and it works very well and allows me to save the BB, no error message.  However that the PC is not my main (with Outlook) machine that I need to synchronize.

  So - what to do now?

  Thank you very much

  Hey there sdgardne:

  Thanks a lot for the suggestions.  I followed your instructions (many markets) described in your message 1256 19/10/2009.  Unfortunately, that didn't solve the problem.

  So I started looking in the updates for Outlook 2003, and in the process, I installed Windows XP updates and has encountered a problem in Internet Explorer (I'm normally on Firefox).  Liquidation of reinstall IE8.  That clears up the conflict BB/DM - no error "needs to close" more and I can sync the BB to Outlook very well now.  Never had the updates for Outlook, which will save for another day.  Only so many times one day Microsoft...

  Be well.

• Smartphones from blackBerry Desktop Manager with Pearl 8120 crash with no error message halfway sync!

  I use my 8120 during about 3 months with Desktop Manager 4.6 with no problems. Recently, he updated to 4.7 and since, every time I try to sync it gets partially thanks to the synchronization of calendar items, then a Vista error message appears saying that the Office Manager has stopped working and leaves the program.

  I tried to uninstall 4.7 (including remove registry items) and reinstall 4.6, but now the same problem occurs with 4.6!

  Grrr...

  Still not ready to sell my soul and buy an iPhone, but I need help!

  OK, you're probably one or more damaged calendar entries.

  Through this http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB01451 KB

  Look at those logs that you have created and scroll right to the bottom of it, which would be your damaged entry.  If it still does not work after your remove the first entry corrupt, repeat these steps until you remove all damaged items.

• Smartphones from blackBerry Desktop Manager 5.0.1 hangs at startup

  I installed the Desktop Manager 5.0.1 on the CD that came with my new Blackberry Bold 9700, after first use Windows Control Panel > Add/Remove programs to remove the Desktop Manager 4.6, I had already installed with my old camera. After the installation, from the beginning until Desktop Manager 5.0.1 the message "Before you start, check that your current Blackberry device is connected to your computer" appeared. To connect my camera to the computer, DTM 5.0.1 immediately crashed, with the message "Blackberry Desktop Manager has encountered a problem and needs to close."

  I tried a clean uninstallation (KB02206), then a reinstall with the same results.

  The file Desktop_ERRORLOG. TXT to C:\Program Research In Motion\Blackberry reads as follows:

  Problem solved when DM set to automatically upgrade to 6.0 on my computer. The new version works without crashing.

• Smartphones from blackBerry Desktop Manager does not connect to BES

  Hello

  I'm trying to connect a BlackBerry (device or Simulator) via USB for our BlackBerry Enterprise Server (BES). He worked for another instance of a BES and also a BES express test. We are using Microsoft Exchange. So I have a couple of Outlook profiles. When you start the Desktop Manager, I select the profile according to the connected device. Communication between the Desktop Manager and handheld works well. The only problem is the connection to the BES.

  Device Manager displays under bridge "Connecting" (somewhat similar, it is not executed in English) and the name of the server is "srp.eu.blackberry .net: 4101. Then it tries to connect to the internet instead of the local server for BlackBerry. With other BES servers he was always showing the IP or the local name and the connection was set up immediately. Unfortunately at the moment I have no other BES to connect to.

  I searched my local registry for the parameter in the Office Manager, but just under HKEY_CURRENT_USER\Software\Research in Motion\BlackBerry\PINData of the correct (as S12345678) serviceUid of our local BES server. My problem is, I don't know how this serviceUid is mapped to a server name.

  Our license to a BES 4.1 which has been updated to a 5.0, there may be a few old settings that block the communication.

  Question: whence the Device Manager get the address from which it connects? It appears in the Exchange? Or in the BES (global or with the user)? Does the Desktop Manager searches for the name itself?

  PS: Desktop Manager 5.0.1.42 (25 Sep 2010), 6.0.0.13, BBDevMgr 4.1.0.14 Device Manager

  Finally, I found the solution! It's pretty simple if you know where to look:

  '' Cause. ''

  Routing server (RPS) Protocol address was listed as a server name. The host router only accepts connections from localhost. »

  KB18489

  In the BlackBerry Administration Service you should check the settings of the PRS. This is in the instance of the component dispatcher. In the section "RPS addresses" is only the value 'localhost' authorized. Someone here enter the name of the RPS server. Now when I enter just "localhost" the device series (by USB) works again

• Smartphones from blackBerry Desktop Manager for Mac KB19454 error message

  Hi all

  I am new to the community and would appreciate any help. I have two recent problems for which I'm looking for troubleshooting tips. The priority problem is first mentioned below.

  I just met this error message, "For help to resolve this problem, refer to KB19454 in the Knowledge Base of BlackBerry Desktop Manager" when trying to sync my Curve 8320. I use a Mac and I've not met difficulties of synchronization for downloading the new version of Desktop Manager for Mac in December/January. I was not able to download the last updated however. I saw a post initially by a user who has the same problem, but I didn't know the question, and so I am hopeful of possible suggestions for resolution.

  The other problem I have experienced recently, it's that I can't compose an SMS/MMS message. I can only answer to someone's message. When I try to send just one, by default back to the list of messages.

  Please Note: I don't have wireless on my phone. I use Blackberry Desktop Manager Version 1.0.1

  Also note that I am not able to access e-mail messages per day, but will try to return answers / inquires as quickly as possible.

  Thanks in advance for the help.

  Hi and welcome to the Forums!

  For your first question, I can't tell if you still worked through the reference KB... If not, you can find it here.

  For your second question, I'm not sure... but maybe it will help you:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  Best!

• Smartphones from blackBerry Desktop Manager asking for Device Manager

  When I try to boot my desktop manager, I get the following message:

  "The Application Loader Wizard requires BlackBerry device manager must be installed.  Please contact customer support. »

  But it seems that Device Manager is installed and running correctly.  It is also strange that the Office Manager window title says "connected - BlackBerry Desktop Manager»

  Then another box opens with the title, "Current task" and it displays the message:

  "Verification of updates of device applications.  Please wait... »

  I can't do anything while it checks updates and pressing the button cancel has no effect.  I end up having to close the Manager program office via the windows Task Manager.

  I tried uninstalling and reinstalling with the supplied CD and downloading the latest version of the desktop on the web Manager software.  I am running Vista Home Premium 64.  Anyone who can point me in the right direction to get my BB works fine on this computer?  (It works fine on my XP computer)

  Hi and welcome to the Forums!

  Since it seems to be so many things, I suggest the following steps (reboots insert a lot of restarting your PC... not only restarts, but at full power down). In addition, it is recommended that you are connected to the PC on an account with full administrator rights. In addition, Vista, use the option "Run As Administrator" for everything.

  (1) remove the package to update your device OS of your PC (Add/Remove Programs)

  (2) properly uninstall the RIM DTM software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software

  (3) get a new RIM DTM software download:

  • https://www.BlackBerry.com/downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
  • Choose the version which is more recent and (if any) compatible with your PIM (if you are synchornizing via USB):
  • KB12268 Applications supported by BlackBerry Desktop Manager to synchronize

  (4) to download a new copy of your package to your carrier OS device (on your PC):

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  (5) install DTM on your PC

  Installation of 6) (also on your PC), device OS package

  (7) start whatever you were trying again.

  If all goes well, who's going to make things again.

  Good luck and let us know!

• Smartphones from blackBerry Desktop Manager Version 5 desperately!

  My laptop crashed by a virus and I had to reinstal the OS.  I lost my Blackberry Desktop Manager with everything else.  I tried to download it from the Blackberry site, but now they have only a link to Version 6 who won, sync t with my Agent's Office Organizer. Where can I get Version 5?

  Hey henrybliss,

  Welcome to the community of BlackBerry Support Forums.

  I'm sorry, but that the latest version of BlackBerry® Desktop Software is available for download.  Go to www.blackberry.com/desktop

  Let me know if you have any other questions.

  See you soon.