Smartphones from blackBerry Torch 9800 not recognised by Windows 7 64 bit laptop

After 2 years of working perfectly my Torch 9800 is not recognized by Windows 7 64 bit laptop - now says 'USB not recognized by Windows device'. Thoughts?

Hello and welcome to the community!

First question - what has changed on the computer just before this change in behavior that's happened? An update? A new application? A new anti-virus application? Nothing at all? Carefully because any change on the computer can be causal.

It can be also the port USB of your computer has not... have you tried others?

You can also consider a re - loading BlackBerry Desktop software... If Yes, then I suggest this thread:

It begins with a process to start properly and there is an exchange of views, and there is also a post (15) with links to earlier versions of the Software Desktop, if those who are needed. Note that this is not, by any means, guaranteed to work... but it worked to much to solve the problems they have.

Good luck!

Tags: BlackBerry Smartphones

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    Turn off the WiFi connection and go to an area where you have a clear link with the 2G (EDGE) and follow these steps:

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    Hello and welcome to the community!

    First of all, we will be sure your BB works correctly and with the proper operating system. Is it? What you have said, I can't say for sure. If it does not work, then you can reload your new OS itself, just to be sure. Don't worry about all the data on your BB... he already went there now (based on what you said).

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    Kamel

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