Smartphones with new Bold 9700 blackBerry Email issue

Similar Questions

• Problem with my Bold 9700 blackBerry Smartphones

  Friday my Bold 9700 I had for about 3 months now started rebooting on its own. Roughly 50% of progression in the activity bar, it could happen again. After over an hour of this, I tried to sync to Desktop Manager. I received a message that my operating system has been corrupted and followed the instructions given on the Desktop Manager to reload the software. After that was finished, my BB works normally with the following exceptions:

  1. I don't have have a separate icon to test SMS messages and cannot find a way to create it.

  2. I don't have have an icon for BB Messenger and can't find it in any folder.

  3 the Brick Breaker game icon disappeared. (not that this is a serious problem, but I liked to kill time with this game.)

  If anyone can give me any advice on these issues, I would appreciate it.

  Tom

  2. use your BlackBerry browser to go to http://blackberry.com/blackberrymessenger and download/install again the Messenger application.

  After installation and reboot if necessary, check your instant messaging, or downloads of the application folder.

  3. go in c:\program files\common search in motion\apploader\ and double-click on "Loader.exe."

  Navigate applications listed and CHECK the Brickbreaker module to load. Following the other guests to complete.

• Problems with WIFI with the Bold 9700 blackBerry Smartphones

  My daughter recently bought a Bold 9700 and has problems with the help of the feature wi - fi.

  It seems to connect OK to our wireless router, but the performance is pathetic & often give up entirely. It's so bad, she renounced the use of a wi - fi connection and must now connect via 3G. Obviously it's costs downlaods, plan and money, then I'll try to trouble shoot why wi - fi works so bad.

  I ran the diagostics wi - fi and connection details are below. However I do not know how to interpret it and what other things to check. The report of wi - fi and other details on the phone & rtouter that we use is below. BTW all of our other wireless devices work correctly through the router.

  I hope someone can help.

  Thank you

  Dog_Breath

  Wireless diagnostic report

  Security type: pre-shared Key (PSK)
  Signal level:-53 dBm
  Data connection speed: 54 Mbps
  Status: Acquired network

  Modem

  Billion 7404

  Handset

  BlackBerry® 9700
  Smartphone (3G, Wi - Fi)
  V5.0.0.743 (Bundle 1254, platform 5.1.0.165)
  3G bands 1,4,8
  The kernel v3.8.5.85 encryption
  Brand version: 1.0.70.695I
  The micro Edition configuration: CLDC-1. 1
  Micro Edition profile: MIDP - 2.1
  Micro Edition JTWI Version: 1.0
  Micro Edition Media Version: 1.1
  Micro Edition PIM Version: 1.0
  Micro Edition file Version: 1.0
  Edition micro Bluetooth Version: 1.1
  Micro Edition location Version: 1.0.1
  Micro Edition Security and Trust Services (APDU) Version: 1.0
  WLAN Version: 2.7.0.84

  Thank you all.

  It took a while, but I finally managed to update to OS 6 and wifi is now humming along nicely. I was getting a lot faster than forward speed.

  Certainly looks like my version of the OS 5 was the problem.

• BlackBerry smartphones with new "BOLD" - desperate Please HELP restore historical Email with BES

  Hi all

  This is my first post. I'd appreciate any help that anyone can provide. I use a BB 8800 GSM for 2 years and was just delivered a new BB Bold 9000 GSM. I use it mainly to work with our email of the company, as well as for the address book and shared agendas. My company uses Exchange 2003 and Blackberry Enterprise Server, which I can only guess is 4.0 or 4.1. I am

  As I said, I use the BB for work and like having my available historical email because I often need to find old emails when not in the office. I saved the 8800 using the SW Desktop Manager v4.6. I also did a switching device using the DM software, while both devices were connected to my laptop via USB. He successfully restored data on the "BOLD". However on the "BOLD" I can't send or receive e-mails with my work email. I can make calls, send text, browse the web, send email from my Yahoo account which is also configured with the BB.

  I also connected to Blackberry Internet service page and updated my device on the wireless network and updated the maintenance book. This helped my account Yahoo work on the BB. However, I am still without corporate e-mail.

  My question is do I have my BES administrator to make a change on the BES? He needs to make an enterprise activation? If Yes is there a way to make the EA and always keep my historical data via Desktop Manager backup & restore process?

  If the BES administrator needs to do an environmental assessment can anyone provide detailed instructions so that I can help him or tell him in the right direction? He believes he needs to delete my account and create a new one. I was told it may need only to update or change the PIN associated with my profile.

  Any help or input would be appreciated especially experiences BES administrators. If you need more information or have any questions please fire away.

  Thanks in advance!

  You connect the BlackBerry to your work PC when you have used the device switch Wizard? If so you are invited to implement using PIN code (in bold) of the new device, and then generate a new encryption key? If yes then which should have completed the activation process to activate the "BOLD".

  If this does not happen your IT Department can issue you a new password to activate. After they do that you just have to go into Options | Advanced options | Enterprise activation and enter your corporate email address and the password, they give you, click your menu button, then choose activate. This will activate the "BOLD" to receive your business data.

• Help BlackBerry Smartphones with my Bold 9700, please read.

  Hey guys,.

  IM new to BB and just fixed my aunts blackberry 9700 and I was told I can keep it. I really feel like OS6 but Desktop Manager will not update me. I followed the steps of youtube and nothing works.

  I've been in the update tab and found the update, but there is a star next to him, and when I click it, it says that it is only for users of blackberry services or something in that sense. I really want the official OS 6 and can't live without it. If you know how I can do this easily if you please comment, thank you very much.

  Hi and welcome to the Forums!

  Since a certain time (starting at 5.x OS if I remember), updates demanded that you subscribe to a package of adequate data from your provider. Without that, he is denied access to updates. Think of the updates as another service... without subscribe (and pay), you are not getting services.

  • http://www.BlackBerryFAQ.com/index.php/What_do_I_need_a_Data_Plan_for%3F

  Good luck!

• Problem with BB bold 9700 blackBerry Smartphones

  Hi I have a very strange problem, some time, that I get a phone call, only the no. is displayed, even if the contact is saved in the phone, but a name of time comes from the same, isn't.  and it happens occasionally.

  Help, please!

  If you have encryption on it can prevent projection name. See http://www.blackberry.com/btsc/KB25711.

• Problem Intermittent of Smartphones with touchscreen Bold 9900 blackBerry

  My touchscreen Bold 9900 (in fact the entire phone) is to give intermittent problems.  Sometimes the screen scrolls icons on its own, sometimes it does not recognize the keyboard or crashes within an e-mail or on a Web site and I can't get out.  If I remove the battery for more than 20 minutes, it sometimes fixes the problem.

  My operator tells me there is a software fix, but they are virtually impossible to treat and very slow.  Can someone, please?

  Hello and welcome to the community!

  I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  If you want to try updating your device OS, then the easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones new Bold 9700 with OS6 - how do I uninstall gmail

  I got a new bold 9700 with OS6. It is sycrynized with my work outlook emails. I added my personal gmail account, now all my gmails show as well as my work emails in the messages folder. How can I separate my gmails to my work outlook emails?

  Cool!
  I'm glad that you fixed it and thank you for teaching me more about OS6.0.
  Please solve the thread so that others can find your answer faster.
  Thank you

  Bifocals

• BlackBerry smartphones is this a problem with my Bold 9700 flash memory?

  A few annoying problems recently with my Bold 9700.

  First, my Blackberry has suddenly started to massively delete recent appointments in my calendar, which will attempt to remove them from my Outlook calendar when I synchronize the device to my laptop.  This has not happened before, and I checked to make sure that the schedule is set to never delete nominations, and it is set correctly.

  Second, my Blackberry App World application (both on the device and online) does not display one of my installed applications, except one, but they are all still on the device and working properly.  I'm 18 apps installed from BB App World, beyond the pre-installed applications on the device, which are less than 10 MB in total size.

  The reason I think that the problem could be linked to the internal flash memory is that whenever I want to install an application, I usually get a message indicating there is enough memory and I have to uninstall some other applications to free up space.  When I checked my memory earlier, he said that had less than 1 MB.  I restarted the machine and now it tells me there is 12.2 MB of available space, which always seems incredibly low for me since I installed only about 10 MB of my own applications.  So, I delete the file all attachments of the device and do not keep e-mail on the device beyond 30 days, and all media is stored on flash cards, not in the device memory.

  The most important question I have to solve is how to prevent the device to delete data from calendar (it keeps recurring appointments, but has been deleted and everything before about two weeks ago).

  Hello

  It's an automatic protection mechanism with BBs. During the AppMemory (not the device, no media memory card memory) get low, the BB must start deleting things to preserve its ability to operate. Unfortunately, he really can't go after data... it can't really go after installed applications. Here are some tips to use:

  • http://www.BlackBerry.com/BTSC/KB15345
  • KB02843 What is the function of low memory manager on the BlackBerry smartphone
  • KB14320 How to maximize space and power battery life on the BlackBerry smartphone
  • • KB14213 Call logs, SMS text and email messages are deleted from the BlackBerry smartphone
  • KB10183 E-mail messages are removed from the BlackBerry device until the messages expire

  In addition, it is always important to correctly close applications when you are finished with them. Using the back or on the red button won't do that - those leave the app to decide what to do... and some let themselves memory-resident, consumes resources on your BB, slowing down the overall performance. On the contrary, to close an application, tap on and select 'Close' or 'Quit'... which force the application to be closed, freeing resources for your new use it consumed. Some applications will always be running (in general - BBMessenger, browser, homescreen, phone and Messages)... but, you should always close them properly - especially the browser... If we leave on a web page, it will not consume only additional resources, but the power of the battery as well.

  Now, AppMemory is not just for the apps... the real BB operating system is here as well. Depending on the options you have included, which might be things bloating as well.

  Good luck!

• BlackBerry Smartphones BlackBerry Maps is loaded on the NEW Bold 9700, but there is no icon to start the application

  You just bought a new Bold 9700.  I ran all of possible update.  BlackBerry Maps IS loaded (v5.0.0).  The operating system is the most recent.  I see BlackBerry Maps in applications of the add-on, but there is no icon to start the application.  The seller is completely useless when it comes to helping solve the problem.  The GPS seems to work and provides the correct location data, but I can't find a way to start the BlackBerry Maps application.  What gives?

  GPS still works on the device, even without BlackBerry Maps.

  Try Google maps. Free.

• BlackBerry Smartphones in need for Bold 9700 BlackBerry Desktop software

  Hi all
  I need the link to download the software of BlackBerry Desktop for bold 9700:
  -
  BlackBerry® 9700
  Smartphone (3G, Wi - Fi)
  6.0 bundle 1879 (v6.0.0.448, platform 6.6.0.124)
  Band 3G 1,2,5,6
  The kernel v3.8.6.5 encryption
  Brand version: 1.0.88.664u

  Concerning

  BlackBerry Desktop Manager takes in charge all Blackberry handsets and the Playbook.

  You can find more details on the Windows version here - http://btsc.webapps.blackberry.com/btsc/microsites/msbrowse.do?UMBrowseSelection=SG_BLACKBERRYDESKTO...

• Problem with restore wiped 9700 blackBerry Smartphones

  I have a 9700 "BOLD" giving me connection problems so I thought to change the operating system on the phone. I installed proceeding on my curve 9300 7 times, and he was free of any problems. I tried to do the same thing with my bold 9700 and I wiped it until I start. I tried to install 6.0.0.241, a 6.0.0.666 of Vodafone, but the application loader gave the following message: "the blackberry Desktop software doesn't have a blackberry device software for the device you have connected to the computer. Contact your mobile service provider or system administrator. "I tried to delete the vendor.xml file but it says the same thing. I tried to use the Desktop Manager, but he says no update available. Then, I decided to downgrade it to version 6.6.0.195 A6.0.0.526, but the same error given application loader. So basically am stuck, the application loader does not load the OS on my device. I found an online forum where I was advised to find a BONE for my carrier, but unfortunately, there is nothing available at Airtel or MTN Zambia. Please advise me on what to do.

  Hi chikwa

  Welcome to the Forums of the BlackBerry Support

  Most often when you perform a manual updrade, the charger does not just because of any PROVIDER. File XML in our PC. It was important to ensure than any SUPPLIER. XML is left undone, on your Pc change your records option to show the hidden files/folders and search again that there may be 2 or 3 SELLER. XML files also remove or uninstall any other BlackBerry Device Software is from your PC.

  Make sure that you use the latest BlackBerry Desktop Software, or download it from BlackBerry desktop softwarehere.

  So please check these things again.

• BlackBerry Smartphones new Bold 9700 with OS6 - read Chinese

  I recently got a bold 9700 my malfunction replace former bold 9700. The new OS6 makes it so different. I need to read emails in Chinese. I downloaded and installed Blackberry Desktop Software version 6.0 Multilingual. When go to Applications, there are only 7 described applications. I couldn't find the "East Asian character and Suppor of fonts that I used to add to my previous bold 9700.  Help, please.

  I found HMthePiratemessage "Re: BlacKBerry Bold 9700 OS6 bundle 1879, os 6.0.0.448 Asia fonts", and it has helped.

  I went to the site of software support,

  http://us.BlackBerry.com/support/downloads/download_sites.jsp

  found my carrier AT & T in the North America region,

  some Blackberry Bold 9700 Smartphone

  Download "BlackBerry Handheld Software v6.0.0.2342 (all languages)"

  I installed it, this time, all applications when has appeared on the Application, even the Chinese Pin - Yin entry.

  It took some time to update all of blackberry, but it worked, I can see the emails in Chinese and browse Chinese web sites. I did not understand how yet to input Chinese, but it's good enough. I hope it helps you too.

• "New to me" blackBerry smartphones unlocked BB bold 9700 no option of internet email configuration

  I just bought refurbished BB bold 9700.  I use Speakout prepaid service and have no data, but I want to configure my yahoo email using wifi.  However, there is no option for the Internet e-mail account in the Setup menu.  Since the menu implementation, when I click on email accounts it automatically goes to the company setting up accounts and nothing else.  When I go to the tips section it says this, 'If you see not this option contact your administrator or your wireless service provider.  Any thoughts?

  Hello and welcome to the community!

  Legacy of BB devices can't do email (or any other exclusive function of BB) via WiFi only. Even if used via WiFi, adequate data of a carrier plan must be a subscriber to the to enable these functions. You must subscribe to a data plan that allows the BIS to have functions of e-mail, even if you do not want to use it over WiFi.

  A more recent device of BB10 has not, on the other hand, this requirement... BB10 devices can do all the functions via WiFi, without any carrier data plan. But your legacy device does not have this capability.

  Good luck!

• BlackBerry Smartphones Hello I have a little problem with my Bold 9700

  Hi all

  My name is Dina and I just bought my first Blackberry bold 9700. I would ask you that if you know where I can find the activation key/application company, I need so I can set up my business and start using my smartphone to download professional email. I can't find it in the options, or the advanced options such as the wise technical support Web page. It should be noted that this option is available on the old model of "BOLD" but not the new 9700.

  Grateful if you can help me. Best regards, Dina.

  Possible if your operator you implemented a BIS plan he was abducted.

  can also try

  On the handset, go to:
  Options - Advanced Search - host Routing Table
  Click on register now and escape from the home page.

  Wait 2 minutes.

  Then go to the Options - Advanced options.
  You have the Enterprise Activation Option?