SmartTouch 520-1020: 10 Windows corrupted and tried to reinstall windows 7
I have a SmartTouch 520-1020 which worked fine until I upgraded to Win10. No PC does not start correctly. I tried to reinstall Win 7 64-bit via the disk and the partition that has the operating system on it inadvertently allowed. I created a new Win10 recovery disk using the download of recovery, but wanted to know if there is a way to access and run the recovery partition which is always on the PC, even if the primary partition is disabled?
Sorry to be the bearer of bad news - but more likely--DO NOT.
The update of Win10 has a bad history of corrupt recovery OEM as part of the upgrade information, and if that happens, without recovery OEM will work.
What will work restores your computer to its original factory state using HP recovery media. It is a DVD and CD set that will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs. You must order at HP; they cannot be downloaded.
You can look online for recovery from the paged media related: http://support.hp.com/us-en/drivers
Once there, enter your product name or number. On your software page and download the drivers, select your operating system and version. Click on "Update". If the HP recovery support is available for your computer, down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entty and click on order to press for more details.
Or, if you prefer, you can do the same by contacting HP Customer Service:
If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Note that if HP no longer provides a recovery media for your model, a few other sites, you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/
Don't forget to read through the material in the linked thread before attempting the recovery: http://support.hp.com/us-en/document/c00707939
Good luck
I'm a volunteer and I do not work for, or represent, HP.
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Tags: HP Desktops
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