SN does not recognize CS5 10 new computer Windows

Hello

I have a new computer Windows 10. Try to install CS5. Installation is OK, but my SN is not recognized. I followed the instructions and found in my account. CS5 is an update for CS3 (2012), CS2 (2005) and the original. I have the SN for al of those.

Maybe I used the English version before. Do not remember. The new facility is french. Any difference?

Y at - it a procedure to follow?

I noticed another strange thing: my Adobe ID password has 14 letters and numbers (no spaces, no special characters), but when I start the PS, my password ID is not valid, because only 12 characters are recognized. Is this a mistake?

Thanks for your help,

I now use the evaluation version.

Please visit: https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

I hope this helps.

Concerning

Megha Rawat

Tags: Adobe

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