Snap-in Acrobat Connect Pro software component crashing with screen-share

Hi all

I was wondering if anyone would be able to help me with a problem I have with my Adobe Connect Add-In.

I have a relatively old macbook with Mac OS x version installed 10.6.8, along with version 9 of Adobe Connect Add-in. It seemed to install correctly and meetings work very well. Everything goes well until I try to screen-sharing, time whereby it crashes regularly, giving me a box that tells me that the application has stop working. I even tried to uninstall and reinstall with the same result.
Is it because I have an older OS? Has anyone else had this problem with only the screen sharing? Also, is there anywhere I can test my screen sharing capabilities except when I'm in a meeting, similar to how Skype has a contact, you can call to test your connection?

If you could help point me in the right direction with this question, I would be very grateful. Please let me know if there is additional information, that I do not forget to share!

Hello allisonc85780560,

Connect addin is not supported on MAC OS X 10.6.8

Here is a link to the datasheet where you can see that you need to have MAC OS X 10.8 or above.

Acrobat Connect Pro data sheet

And to your second query on another way to test your abilities to screen sharing, you have access to the meeting and then share your screen. You can share your screen, even if you are the only participant in the meeting with the host or the presenter level permissions and check the features with the function that allows to the Adobe Acrobat Connect Pro for screen sharing.

Tags: Adobe

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