So, what does take to get a Sandisk customer service?

I write here out of pure frustration, and Yes, I'm evacuation.

6 days ago, I had a 480 GB Ultra II failure.  After a days worth of troubleshooting, all results pointing to the unit, otherwise, I presented a request of RMA to Sandisk (drive purchased 30 November 2015, so it's certainly under warranty).

For the last 5 days, he has been nothing else but behind the emails, asking for answers and information that were all in the original application of the RMA.   So what - this with Sandisk!  Play this stupid game of email tag, hoping that someone will feel frustrated and give up on a warranty issue, rather that issue the RMA and substitute an SSD has failed?

It was my first foray in to buy or use a Sandisk SSD (all other SSD I own are Samsung or Intel... in fact this Ultra II is the SSD I just never had that failed), and the customer service horrible I got so lean toward never own another product Sandisk.

Is there a "trick" to get a replacement with Sandisk unit... I have never had this kind customer terrible service and support with any RMA, any other company.

Hello MTBlades,

I spoke with the SanDisk RMA team today and your replacement will be available today with UPS 2 days delivery. You will receive tracking information once the product is delivered.

The Forum Admin

slotmonsta

Tags: SanDisk SSD

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