Software BlackBerry cannot connect to the BB to BB link identification service after that PeerManager caused an Access Violation (0xc0000005)

Downloaded and installed the latest version of BB link V 1.2.2.13 on my PC under Win XP SP 3 no noted problem.
I just bought a new Z10 which has the last OS 10.2.
Gets a BB ID and I am able to log in via the Z10, as well as via the browser (Firefox) on my PC.
When I start BB link and select Sign In, I do not get a prompt for my BB ID or a password.
I get a screen that says "unable to connect to your Blackberry ID confirm that you're connected to the Internet and try again."

I can connect my Z10 to BB Link (via USB). The Z10 is detected and I can synchronize.
Then, I created log files.
The PeerManager_ERRORLOG. Text says that
PeerManager caused an Access Violation (0xc0000005)
in the PeerManager.exe module to 001 b: 004093a 8 CurrentThread:0000071 C.

Considering the Knowledge Base of Blackberry without result.

How do I get this resolved?

Can I submit an incident report?

The problem was solved by upgrading from Windows XP to Windows 7.

Tags: BlackBerry Smartphones

Similar Questions

  • BB link 1.1.1.26 software BlackBerry cannot connect to your BlackBerry ID confirm you are connected to the Internet and try again.

    I'm having a problem with BlackBerry link 1.1.1.26.  I installed, removed and reinstalled several times and have not been able to find a solution.  Once the link is installed and I have running, click on the "Sign In" button and then showed up with an error message saying "unable to connect to your BlackBerry ID."  Confirm you are connected to the Internet and try again "(Win 8 64-bit) office is certainly connected to the internet, using for this post as we speak.  Configuration of simple network DSL modem, router and wi - fi, no firewall company or related issues.  I tried to disable the firewall, and windows defender, reboot and nothing seems to work.  Once I had it connect after a new installation, but the next time I loaded, he was presented with the same error.  Does anyone have any ideas or patches?  Get very frustrating and want out of the file sharing facility.

    Thanks a lot for your help!

    Rick

    I was able to get the link to work yesterday by doing a complete uninstall of the BB and BB Desktop Manager link.  Restart, running a registry cleaner, by restarting again and do a new installation of link BB.  It now seems to work.  I tried a few times and after several reboots it always seems to work.

    Yes, I had checked before the windows firewall State, and there has been exceptions for active link.  I also tried turning off the firewall completely and windows defender, but which had not worked.

  • Z10 blackBerry cannot connect to the network mobile/phone on Z10

    Please, I am unable to connect to the mobile network. cannot make or receive calls.

    whenever I restart the unit on Black berry z10, it resets the date and time of the year 2015 instead of the year 2016.

    It has been a challenge after that my camera has been upgraded to 10.3.2.2836

    Please I need your help

    As a last resort, I would use an autoloader to reload the operating system.  If this does not work after that then it is a hardware failure, or the device is not compatible with the networks in your area.  Assuming that this worked before and suddenly left leads me to believe that it's a hardware problem.

    http://supportforums.BlackBerry.com/T5/BlackBerry-10-OS-device-software/upgrading-OS10-devices-using...

  • Q10 Q10 Blackberry BlackBerry cannot connect to the Rogers network

    Hello

    I am not able to connect to the network on my Q10. I wiped my phone already. The phone recognizes my sim card and updates information contact in my phone and indicates my phone number in the phone app, but above the network just shows a red 'X' bars. I used did a battery pull, factory reset and a link from Blackberry to restore the software does not. It is also updated the latest version of the software.

    Thank you

    No luck. I went back to Rogers and traded upwards to an iPhone.

    Thanks for your help

  • 10 Blackberry Protect BlackBerry cannot connect to the service of error on BlackBerry Classic

    Unable to connect to the classic BlackBerry Protect on BlackBerry service after the upgrade of the OS for OS 10.3.1.2072 10.3.1.1154 flows. The problem is not resolved even after upgrade to the latest official OS version 10.3.1.1581. Someone at - it experiienced this problem and is there a solution?

    Thanks for your reply and information about BBOS and BB10 users affected by the issue of BlackBerry Protect service. However, I have since effectively solve the problem with an intuitive understanding and a little help from Crackberry.com. Before checking your answer, I saw a comment written by Blaize the Crackberry.com about users who purchased devices BB ShopBlackBerry or Amazon, but have not yet received the recent BlackBerry 10.3.1 update. Referring to a display on Twitter by Michael Clewley @MichaelClewley the following procedure has been proposed "Power off, remove the sim card, restart WiFi only. Look for the updates. Power off, re - insert sim, continue. "On a haunch, I decided to use a procedure similar"turning the unit off, remove sim, restart with WiFi on and then turn it on BlackBerry Protect. To my astonishment, BlackBerry Protect service was restored. Finally, put off, re - insert sim, check the BlackBerry Protect service to check the condition of the remains on. Success!

  • Z3 blackBerry cannot connect to the wifi router

    Hello!

    Today, I got my phone.

    After selection of the language of the user and skip the insertion of the SIM card, to the window "to connect to WiFI", I select my wireless network and I type the password, but the massage was 'failed connection' could not connect to the WiFi. The appropriate settings were made in the settings of the router

    The first is I use this kind of phone and I don't know what to do to connect to the wifi router?

    Can you help me?

    Problem solved. A discrepancy between the MAC has been marked on the box and the real of the phone. The factory error.

  • Software blackBerry CANNOT CONNECT MY BB CLASSIC FOR THE DESKTOP MANAGER AFTER the UPGRADE TO WINDOWS 10

    Hello

    I mix TRIED TO CONNECT MY BB CLASSIC BB after upgrade to windows 10.

    was a mistake to remove and reinstall Office Manager

    I have uninstall but could not install again bcs of error

    pls advise

    The best

    Yoni

    I managed to install.
    now everything is good
    THX

  • Software BlackBerry cannot connect my BB with Blend Passport

    I installed mix today but I can't get it to work. I get the following error in Blend: "you must activate BlackBerry mixture of quick settings on your device menu.» If the application does not appear, it may be blocked by a policy.

    -I can see the app and the quick settings icon and it's on

    -I can connect the phone via BlackBerry link without problem.

    -J' tried to connect via USB and Wifi, the same problem.

    I'm under Blend on OSX Yosemite.

    Thanks in advance for any help.

    I've updated the application of the mixture over the phone and now it works!

  • Software BlackBerry cannot connect on BlackBerry ID with link BB on Mac OS Yosemite and mixture does not either

    Hello

    When I want to connect with my ID from BB to BB link it shows only a blank page. (see photo: http://postimg.org/image/4c2ofplan/ - it's in Czech language) Mixture of not even start. During the launch, the icon in the dock appears and disappears in a few seconds.

    If a solution presented itself!

    I got all new Mac and compared the differences between this one and mine.

    The only thing that was on my own, "com. RIM connection point. PeerManager"has been disabled.

    I don't remember the neutralization of him but he reactivation solved the situation. It's probably the cause of CleanMyMac app. I'll try to address this issue to support CMM to recreate the bug and post here results...

  • Classic classic BlackBerry blackBerry cannot connect to the BlackBerry Server

    Hi all
    Somebody got same experience?
    I tried to use WiFi, register BlackBerry registry BlackBerry menu.

    Suggest to my BlackBerry works?

    Hundreds of questions... Take the time to read through the posts here and on other sites. All of these issues directly affect you? No way of knowing. To test, you need to revert to a version you know worked correctly.

  • Blackberry Torch 9800 Smartphones BlackBerry cannot connect to the world of BB and BBM. Help me please

    Hello guys,.

    I just got a BB Torch 9800 for free (YAY!). My cousin came with her to the United Kingdom. My current project is a prepaid. It is the sum of $50 everything. So I just upgraded my plan for BB plan, but it does not at all. "It is said: ' the Web is not included in your current plan and blah blah... »

    I already spoke with a representative from t-mobile and he helped me set up the phone, but still it doen't work. After trying all the possible stuff he knew, he finally told me my phone was not compatible with T-mobile because it is foreign.

    I can see EDGE in capital letters, but when I go to the mobile network: there are not 2g only.the guy told me there should be 2g.

    So here I ask you guys to please help me to solve this problem so that I can enjoy all the features of my bb has to offer. I just move out of Android on this phone, so I want to see what can do BB

    Thanks in advance

    I called them again yesterday and told me that I have already signed for complete + plan BlackBerry data. After you set up once more, he has been fixed.i now have access to the internet and all my social networking apps critical work for me through this process

  • Programs cannot connect to the internet, while IE8 and firefox work very well on the internet.

    I used google chrome as my default browser, but one day it stopped working, while firefox and IE always worked / work fine now.  When google chrome no longer works, all my programs stopped to connect to internet, like Skype, itunes, WMP, etc.  The itunes gives error me is "make sure that your network connection is active and try again.  When I download programs through to firefox or IE8, now my default, they download but used to install or connect to the internet (I tried to reinstall chrome after that deletion but it will not be completed).  I was certain this isn't the router or the Internet itself, my wireless works very well to navigate through the Internet and other computers on the network do not have this problem. problem when I connect to other wifi networks.  The help and support center will not be to the point after that I click on it.  I use windows xp sp3 home edition 2002.  I looked through the other threads to see if I can solve the problem, check the exceptions in the firewall, disabling firewalls and other security, running an antispyware/malware, someone suggested (super antispyware), lowered or disabled security settings, but all without success.  I don't know what to do at this point but to restart the system.  Please help, any suggestions?  Thanks in advance.

    Hi unlucky2013,

    Follow the steps from the link below: Windows XP Internet programs cannot connect to the Internet through the connection broadband:http://support.microsoft.com/kb/307164

    With regard to:

    Samhrutha G S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Error print spooler "Windows cannot connect to the printer.

    Plug in the printer and I left the pc automatically download the drivers and the printer name is recognized, and then when I try to print I got this message "Windows cannot connect to the printer. Local printer spooler service is not running. Restart the spooler service or restart the machine.

    Click Start, type: Services

    Press enter

    Scroll down and select the print spooler

    Click on restart or play button in the toolbar.

    Releasing it's easy: with Windows | ActiveWin | Laptops | Microsoft MVP

  • How can I fix it? "Money cannot connect to the store purchases.   If you have any firewall software, make sure it has been set to allow communication on port 443.

    This message p [ops upward when I run iTunes]

    Money cannot connect to the store purchases.

    If you have any firewall software, make sure it has been set to allow communication on port 443.

    How can I fix it?

    me too... same problem... just started

    iTunes can't connect to the store purchases.

    If you have any firewall software, make sure it has been set to allow communication on port 443.

    MacBook Pro, osx el cap 10.11.1, itunes 12.3.1.23

  • The blackBerry Smartphones No. MMS option and cannot connect to the application server

    Good evening

    For some reason any I can not receive or send MMS on my Blackberry 9520 Storm 2. I still do not see the ability to send a picture as a text when I go on my photos. I don't know if it's the phone or my provider. I have my 9520 unlocked on AT & T with a package data unlimited talk and text unlimited. I tried to have photos I was sent as well, but it was also no chance that I NEVER received a text.

    The second problem I have is that I can't access the Blackberry App Store. Try whenever I have it says that it cannot connect to the server.

    Any help?

    Edit: The problem of the App Store is no longer present (off the network and turned it back), but the MMS problem is still present.

    Hello!

    I suggest the following:

    (1) registry HRT

    • Homescreen > Options > Advanced Options > host Routing Table > BBKey (it matter little what line is current) > sign up now

    (2) Service reference books

    • KB02830 Send the directories for the BlackBerry Internet Service

    (3) restart to take batt

    • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

    I hope that will move things again for you! But, the fact that you can't do SMS or MMS seems to indicate that they are not part of your plan service provider - that is why, if the above does not help, then contact them to see if you who are on your plan on their part.

    Good luck and let us know!

Maybe you are looking for