Software HP said no 'connected', but Dr. scan will print and scan

I have a Photosmart 2575 all-in-one, Windows 8.1

I can print from the computer, but when I open the HP Solution Center, he says no 'connected' so I can't scan, make copys the computer etc.  the computer came with win 8 and solution centre worked.  I made the mistake of "redevelopment" earning 8.1 and this question and many others have started.  Not 100% sure that it is exactly when he started as I had no chance to use the center of HP solutions for some time and memory fails me if I used it since I installed Win 8.1 or not.

I reinstalled the drivers HP and the software and run the HP doctor software.  Software Dr. actually says, all right, I can do the test scan successfully to its conclusion, but still can not sweep the HP Solution Center etc.

Any help will be appreciated

Hi garysprigg,

Thanks for getting back to me. Please complete the solutions proposed in the following document; During the Installation printer point 8.1 of Windows, a Message "System cannot find the specified file" is displayed on the computer.

Please let me know how it works. Thank you.

Tags: HP Printers

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