Software of blackBerry Smartphones - frozen update

Similar Questions

• BlackBerry Smartphones no update is available for Curve 9360

  Hello, Im from India, I have a curve 9360 who currently heads the 7.0 version, I want to update 7.1 I checked via the BB of windows platform software, but it says "no update is avilabe" Please help me... Send me your replay valueable to my e-mail "[personal information deleted]."

  Hello and welcome to the community!

  Based on your description, I can only imagine that you tried only the automatic methods of obtaining an updated operating system. These methods are controlled by your operator, no BB, as to what is available to you. If, for example, BB was released at the level of the OS you want, but your carrier delays in approval, then you will be offered through these automatic methods. Fortunately, there are tricks to circumvent this (assuming that some other carrier comes to present the OS level you want, of course). The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• Language Input Support section missing Desktop Software and blackBerry Smartphones

  I'm trying to remove some languages of my Torch 9850. I recently spent the unit from a torch defective 9850 in a replacement as new from Verizon. Entering BDS V 7.1.0.41, loading Applications gets me only for the applications that I installed from Blackberry World, but it does give me no other options as he used to do the last time I needed to change the language, which was in February, two months ago. I checked for software updates and the BDS and the 7 OS is up-to-date (OS7 v7.1.0.755 platform 5.1.0.553). I repair, BDS installed and installed with no luck. Ideas? Win8 laptop now and back in February when was the last time this option was required and run successfully.

  Thank you!!

  Hello

  The easiest way is, on a PC (you can not do on MAC):

  1) uninstall all the BB OS packages from your PC,

  (2) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/apps-software/desktop/?lid=us:BBsoftwareesktopSoftware & Cal = us: bbsoftware

  (3) download and install on your computer, the BB OS exact package that is currently running on your BB:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • KB23393 How to check the model number and the version of the BlackBerry device software on a BlackBerry smartphone

  4) remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Now, try again.

  Good luck and let us know!

• 'Security software audit' blackBerry smartphones frequently and can not stop it

  I have a Torch 9800 - that I bought second-hand with a full reset. I got all my contacts and details copied by my local orange store.

  I'm totally new to Blackberry, and I find it very frustrating with an action of 'Check' security software often happening on my phone. The screen goes black with the Blackberry logo, and a white line slowly updates. Everything that happens I can't action one of the buttons.

  I went to the Options > Security (no services) state information > Blackberry button > check security software

  It passes through loads of ticks and said passed safety tests. But this action has not prevented frequent checking.

  What I am doing wrong? Or what should I do?

  Well, it's completely different. If your device is second hand, so now you go ahead with the measures of the seller and the buyer steps in the public knowledge base article:

  Article ID: KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

• BlackBerry Smartphones Priv: Updated Android OS how much?

  Hello.

  I am interested in buying a Blackberry priv.

  However, the Android OS updates are important to me.

  I see the Priv comes with L and is now extensible m. of specific plans to provide N for the Priv?

  Well if it takes until next year some time. But to find out what it certainly is, frankly, the difference between buying an or not.

  Any info, guess or otherwise he rejoice greatly

  As a side note, I believe that there is a gap in the market here for Blackberry. At the current stage, Apple are always updated the OS on their phones/tablets dating back to 2012 (iPhone 5). Four years of OS updates! The closest I've seen in the world Android is the features of Google that are guaranteed three versions of Android - that they ship with and two other + security updates.

  If Blackberry could match updates features of Google (at least three) or even better, to match Apple, Blackberry Android device to its original investment seems excellent quality / price.

  What are your thoughts?

  thelordharry wrote:

  ... The closest I've seen in the world Android is the features of Google that are guaranteed three versions of Android - that they ship with and two other + security updates.

  ...

  No, Google just guarantee 24 months of updates of new major versions of Android. A friend uses a Nexus 5 without brand, but will I not Nougat Android. It receives security updates (and about 1-2 weeks before I get them on DTEK50), but we are both using Marshmallow for the moment.

  Another thing to consider is the fact that "Powered by Android BlackBerry" is not original Google Android. They have made many changes to make it much safer. It must first be converted to the new version of Android before it can be published. Waiting for Alcatel operate on the DTEK50 (which is almost an Idol 4) won't be enough. Updated the PRIV is even more complex because no partner will help the material part of the new programming software.

• Problem blackBerry Smartphones with update from 7.0 to 7.1

  Hello!

  Last week I bought BB Bold 9790 on sale by auction (flea market). It's my first BB, so I don't have much experience with this software. I tried to update to 7.0 7.1, to get the HotSpot feature, but there are a few problems:

  -I don't have any option like "check for updates" or "update" in my phone there is nothing similar. I even searched by "Search".

  -J' downloaded the Deskop BB software and when I tried to update my BB, the program said that I don't have active subscription. So I signed up for subscription, giving my email address, but nothing has changed

  -The same message appeared when I tried to update to Mozilla.

  -J' have also created my BB ID and added into the phone.

  My mobile operator: Play (Poland). When I turn on my BB, it shows me a moment of Vodafone logo.

  How can I solve this problem?

  Your device is used.  Your description of the boot sequence indicates that it is a Vodafone branded device.  This Vodafone startup screen can never be changed.  As long as the device is unlocked, you can use it on your support.

  In addition, you must have a BlackBerry data plan to your account with your wireless service provider.  It is probably what you were told the camera.

  That said, you can probably learn the operating system to v7.1 by performing a clean OS reload.  Here are some instructions:

  1. first download the operating system on your PC.  You can get 7.1 for the brand Vodafone UK 9790 here (though the version of all carrier will work.):

  https://swdownloads.BlackBerry.com/downloads/entry.do?code=1141938BA2C2B13F5505D7C424EBAE5F

  2 IDo a manual of your device first, backup using Desktop Manager > backup. Close at the end Office Manager and disconnect it from BlackBerry. You can get the BlackBerry Desktop Software here http://us.blackberry.com/apps-software/desktop/

  3. download the OS from step 1 of the file on the PC then install on the PC by running (double click) the downloaded file.

  4. go into c:\program files Research in motion\apploader and delete the file named "vendor.xml." Also, check the following locations for the vendor.xml file and delete all instances of the file:

  On Windows Vista/7, go to C:\Users\YOUR_USER\AppData\Roaming\Research in XML Motion\BlackBerry\Loader (where 'YOUR_USER' is your user name)

  On Windows XP, go to C:\Documents and Settings\YOUR_USER\Application is In Motion\BlackBerry\Loader XML (where 'YOUR_USER' is your user name)

  5 use BBSAK from BBSAK.org and wipe the device (after doing a full backup), then after you get the 507 error (no OS installed) then go to the next step.

  6. plug the BlackBerry and double-click on "Loader.exe." It is located in c:\program files\common research in motion\apploader

• Software of blackBerry Smartphones

  Hey can someone give me a link where I can download the desktop software, so that I can update my software of computing device has torch 9810.

  Download it here:
  https://www.BlackBerry.com/downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22

• Software later blackBerry Smartphones

  Can someone tell me what is the latest software for Blackberry Bold 9900? My 9900 a Bundle 7.0 1346 (v7.0.0.261, platform 5.0.0.464).

  RishSha wrote:

  I'll try to update the phone on its own that is, by disconnecting desktop computing.

  Hi RishSha

  Its my personal opinion that never perform a Device Software Update Over the Air, you can also try a manual update process that is more convenient and more secure. To do that just follow these simple steps:

  1. find your carrier and download the operating system you want to leave here, BlackBerry software download Site

  • (Make sure you download for the same model you have)

  2. double-click on the file downloaded to install it on your PC

  3. download and install the latest version of BlackBerry desktop by BlackBerry desktop software software

  • Then using software office perform your full backup of your device.

  4. search for your C: drive for any file Vendor.xml and delete them, there may be one or two Vendor. XML (on your PC, change your records option to show hidden files / folders) the location can be:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\Windows UserName\AppData\Roaming\Research in Motion\BlackBerry\Loader XML

  5. go into C:\Program Files Research In Motion\AppLoader. (For Vista or Windows 7 64-bit, the path will be C: > Program Files x 86 > common files > Research In Motion > AppLoader) double-click on Loader.exe.

  Update will continue then after Installation of the new OS restore your backup using BlackBerry desktop

  Software.

  Try it and tell us if you feel any problem.

• BlackBerry Smartphones frozen at startup. Need help as soon as possible.

  Woke up this morning to find my Torch 9800 had run out of battery is completely dead. When I tried to charge the phone, the start screen came as normal, but it froze when he got up to a certain point, I took out the battery and replaced it after 30 seconds, the phone began to restart and then frozen at the same point.

  I reinstalled the OS on my Blackberry Desktop and have tried this several times today, but it freezes always at the same point, after about 20-30 minutes to let the phone finally very slowly her!

  I was wondering if someone can help me? At the moment my phone is completely useless to me because it froze again.

  A couple of days, that my blackberry was showing messages telling me that I had to close the web pages because the memory was full, I just ignored this message but don't know if its has contributed to the problem?

  All answers are appreciated.

  You probably (I suppose) have a third-party application or theme do something.

  Try to start the machine up in Mode without failure.

  Article ID: KB17877 How to start a BlackBerry smartphone in safe mode

  Once started in safe mode, remove/uninstall third-party applications and themes. And then try to restart again normally.

  Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart.

• Failure of a software of blackBerry Smartphones

  Hello

  I have a big problem with my cell, it keeps going on and outside without that person touch. When I try to press down just does not work. I was look at the settings and everything and realizing that some of the mobile certificates have expired and I don't know if this is what my causing a malfunction

  Hi compare

  Welcome to the Forums of the BlackBerry Support

  For your first question, it can happen because of any bad behavior apps installed on your device, how many third party applications you have on your device? Can you try to start your machine in safe mode to see if it happens

  KB17877 : How to start a mode BlackBerry smartphone safe.

   

  If safe mode if your device works well, then you must remove all third party applications you can think of is responsible for or after the installation of this preoblem raised.

   

  For your second question, you can also try these steps:

  1 - Save your pocket computer.

  • KB00510 : how to register a BlackBerry smartphone with wireless network
  • You expect a registration messages in your Inbox messages.

  2 send your Service book

  • KB02830 : send the directories for the BlackBerry Internet Service
  • (Wait a recording message comes for each e-mail accounts, you have set up on your device)

  3. and then do a restart of battery like that pull while the device is powered on remove your battery wait for a min. then reinsert back

  Please try these steps and let us know if the problem appears

   

   

• Update of the software of blackBerry Smartphones keeps freezing

  I have a Blackberry Bold 9700 and I try to update the software of 5.0.0.54 5 5.0.0.86 2.  Whenever I try to do that it freezes at "downloaded modules 540 534.

  Initially, I left the Blackberry at night (about 10 hours) and nothing happened, it was still frozen on '540 534.  I restarted my computer and I tried once again: no chance.  I restarted my computer and rebooted my Blackberry and turned on my wireless internet to the LAN and still no luck.  Does anyone have any suggestions?

  I found the solution to my problem and thought I would post it so that he could be of help to others.

  After choosing to update software, we see the following screen:

  

  If you choose the option "Show other versions" at the bottom left, we come to this screen:

  

  The second file in this list is the exact same software as the first file on the list.  However, the second file installed directly from my hard drive instead of internet.  I believe that this file was put in the list of software when I installed the 155MB file that I mentioned in the previous post.

  Once I installed the file from my hard drive there is no problem.

  I hope it is of some use to someone out there.

• Update of the software of blackBerry Smartphones

  Hi, my wife has a 9320 BB and I have a BB9900. Whenever a software update is available, I tend to update both at the same time via the BB Desktop Software. (the last being 7.1.2061).

  Today I plugged BB9320 my wife to the laptop for the load and the BB Desktop Software identified one update, 7.1.2753. In the end, I have connected my BB9900 but no software updates found, can anyone tell why this should be the case please?

  Thank you very much.

  Hi londonpride

  These device software are developed by BlackBerry, then released by respective carrier specific to each BlackBerry device model, carrier of your wife has published this specific version of the OS for BlackBerry 9320 and for you... you can have the newest software for your carrier device, so you are offered no updates for your BlackBerry 9900.

• Software of blackBerry Smartphones update freeze progress to the stage of the backup

  Hello

  IM using 9790 "BOLD" and try to update the software of version 7.0 to 7.1

  I already waited for 5 hours, but it is still stuck to the protection of data (database: service book 3 0f point 5)

  need help. pls advice

  Ahhh... now we are getting somewhere! Now follow this KB:

  • KB29522 "Backup of database error" message is generated to Database Options smart card when you back up the smart phone BlackBerry with the BlackBerry Desktop Software

• BlackBerry Smartphones how update from Vodafone uk software?

  Hi I just got a new 9780 but its Vodafone uk running software and I think that theres a newer software, but my upgrade thing does not, how to get around this please?

  Hi and welcome to the Forums!

  I wonder what a 'thing upgrade?

  However, here is an update of your operating system procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  While the writings to recharge, it can be used to upgrade, downgrade, or recharge - it depends on the OS package you download and install on your PC. If you choose a bundle of BONES of another carrier, then simply insert, between steps 1 and 2, the deletion, on your PC, a file named PROVIDER. XML.

  Good luck!

• Curve of blackBerry Smartphones 9320 - updated software, now the phone does not work

  Hi all

  Hope you can help. I plugged my BB Curve to my computer to transfer music files. The desktop software open, and after backing up my files, I got the message that a newer version of the software is available for my phone. So I clicked to update the software, and the update started. He got to this point:

  

  From there on, all my BB's is set to zero, then shows a corrupt legal opinion, then displays "Reset Error Code 606"

  Please help me to get my phone working again - I left the screen update running, in the hope it will make restoring the update program and my BB is still connected.

  Hi BillJ,

  Thank you very much - it is back and working now.

  I lost all the downloaded applications and the world of BB, but everything else is there, and it works.

  Thanks again.