Software of blackBerry Smartphones update freeze progress to the stage of the backup

Hello

IM using 9790 "BOLD" and try to update the software of version 7.0 to 7.1

I already waited for 5 hours, but it is still stuck to the protection of data (database: service book 3 0f point 5)

need help. pls advice

Ahhh... now we are getting somewhere! Now follow this KB:

  • KB29522 "Backup of database error" message is generated to Database Options smart card when you back up the smart phone BlackBerry with the BlackBerry Desktop Software

Tags: BlackBerry Smartphones

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