Software updates of blackBerry Smartphones

My BlackBerry 9930 cannot send request for available updates via the wireless network

EmmanuelSmith911 wrote:
I tried and nothing has changed,

Hmmm... Sorry to sound as I do not understand, but well I don't. Does this mean that the steps, has worked exactly as described, but do not resolve the symptoms you have described initially? Alternatively, the steps even not worked exactly as described?

EmmanuelSmith911 wrote:
I'm starting to think that this could be the it policy which could cause this problem. How can I remove the it policy?

It is possible. But if you stay on BES, you cannot remove the it policy... you have to work with your BES admins to solve the problem.

If you are not on BES, you must first check if you have a latent policy on board:

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

If you have one, then this is the only method to remove:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

Beware you warnings... it's completely destructive to everything you have on your device now, then you must know how to recover from that after the withdrawal of the policy. If you choose to use the backup/restore as your method of recovery, so make sure you do selective and not wholesale... If you restore databases who say company policy or something similar, then you just put it on your device policy, and be right back where you started.

Good luck!

Tags: BlackBerry Smartphones

Similar Questions

  • Using software update to blackBerry Smartphones.

    I had planned an update last night to demand for 2300 hour British. When I woke up, I found my phone was off and the charger was out of my phone. When you turn on again my phone, he immediately started backup software, which was going well until he started the social RSS update. Due to the fact he did not pay all night, it was not connected to a sense of network, it appears 'Social Feeds 0% '. Unfortunately, I can't leave this screen and so it tried to save social stream without connection for the last 6 hours.

    Thank you

    Tom

    Hello and welcome to the community!

    First - reduce the size of the font in your messages... the effect is the same as if you had used ALL capital LETTERS, for which this article could be useful:

    Now to your problem...

    (Credit JSanders)

    There are two methods for recovering for you to try:

    One:

    • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
    • You have three Retry option, update or cancel, and then click Update.
    • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
    • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

    Second:

    • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
    • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
    • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
    • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
    • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.
  • Software update for blackBerry Smartphones

    I have a Bold 9700 and tried to update the software etc. today and got 361 tasks out of 399 by using the update, when an error message came saying there was a problem with the internet?

    He was not, everything worked very well using the normal browser, so no one knows what went wrong.

    I turn off the anti-virus half way thro'.

    Thank you in anticipation

    Do your updates in this way, not through the upgrade of the Desktop Manager:

    See the link below for download and simple installation instructions.

    First find your operator and the system operating file that you want to use.
    http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

    Make a backup of your device first, using Desktop Manager > backup. Close the office at the end Manager.

    1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
    2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
    3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

  • Version of the software update for blackBerry Smartphones

    In the bit to update the version of the software of my 7.1 bundle 9850 457 to 1737, I get this error in module 600 arounf download.

    Seems to have solved the problem. I visited, 'http://www.theiexplorers.com/bb/OSs/9850/' and downloaded, 'http://www.theiexplorers.com/bb/OSs/9850/9850-7.1.0_b1886 _ (PL5.1.0.480_A7.1.0.649) .exe"which updated the version of software available from 1732 to 1886. Ask to get updates via the DM BB and now I have my Version of software to, "7.1 Bundle 1886.

  • Software update for Blackberry Smartphones blackBerry - PC crashed

    All that remains of my 8900 is the nasty error messages.  The first such message, once the battery is reinstalled (no keys work) is: "Eception exception: ApplicationRegistry.waitFor (0xf405d42294c6940e) timeout ' through a 'OK' highlighted under.  When you confirm "OK", it rises "Eception exception: jave.lang.Error" with an "OK" highlighted under.  When you confirm "OK", the same as the first "Eception exception" error except with the number "(0x91fd388c7b9ff028).  This time, the 'OK' reveals the first "Eception exception" with ther same number than the first.  After 'OK' ing this one, all the errors disappear, and a black letter on a white background is a list of applications... Address book, calendar, new message, etc.  Selecting one of these and depressing the wheel gets another error message, specific request... all begin with 'Error starting net_rim_bb', followed by reference specific application and that the 'OK' button again.  Based on the ' just OK button gets back you to the list of applications... and so the circle continues until the battery again.»

    The unit will not be extinguished except by removing the battery and always powers until the condition that I describe.

    Any suggestions to get me back to where I was before this unfortunate... without losing data, multimedia, accident etc.?

    Kim

    MIKIM writes:

    All that remains of my 8900 is the nasty error messages.  The first such message, once the battery is reinstalled (no keys work) is: "Eception exception: ApplicationRegistry.waitFor (0xf405d42294c6940e) timeout ' through a 'OK' highlighted under.  When you confirm "OK", it rises "Eception exception: jave.lang.Error" with an "OK" highlighted under.  When you confirm "OK", the same as the first "Eception exception" error except with the number "(0x91fd388c7b9ff028).  This time, the 'OK' reveals the first "Eception exception" with ther same number than the first.  After 'OK' ing this one, all the errors disappear, and a black letter on a white background is a list of applications... Address book, calendar, new message, etc.  Selecting one of these and depressing the wheel gets another error message, specific request... all begin with 'Error starting net_rim_bb', followed by reference specific application and that the 'OK' button again.  Based on the ' just OK button gets back you to the list of applications... and so the circle continues until the battery again.»

    The unit will not be extinguished except by removing the battery and always powers until the condition that I describe.

    Any suggestions to get me back to where I was before this unfortunate... without losing data, multimedia, accident etc.?

    Kim

    Hi and welcome to the forums!

    If your PC has crashed in the middle of the update of the device OS is that correct?

    If the PC is stable just redo the upgrade, the OS device on your phone is damaged.

    If you have a recent full backup, you can restore it and not lose any data.

    If you have not made a backup, I fear that your data has been lost. You can top up your calendar and

    contacts, memo and tasks from Outlook.

    Thank you

    Bifocals

  • Update device software BOLD 9780 blackBerry smartphone does my phone useless

    I upgraded my software for phones device yesterday after receiving a message to HIGH PRIORITY of my service provider to make a upgrade(EE/Orange). They stated that it was a mandatory update for Blackberry.

    After trying for hours to do on the network, it did not indicate "can't connect to the server upodate, please upgrade using your PC using Blackberry Desktop Manager".

    This was my next step.

    * I have backed up my device (yesterday) via BDM (desktop Manager)

    * Click on search updates

    * follow all the links on my BOLD 9780 device through blackberry Web site

    * Click on the link to check my device to update, get informed me "an update is available"

    * A method to update.

    The update returned with an error stating: "Options only 19 times out of 20 have been restored"

    Since then, my phone is unusable. The menu freezes, I can't highlight the options I get no blue outline around the menu options. my text does not work, I can not enter anything, type anything, the phone is constantly freezing and reset.

    I tried to reinstall the update that crashed the phone completely with "" "white screen of death'" ' showing error 507...  Please visit www.blackberry.com/507


    This page does not exist!

    I tried again to make an update and got my phone back, but with all the same problems of menu.

    I did restore my device from yesterday. Got my return of data personal, but phone still jumps in all directions, text messaging does not at all.

    I unplugged the battery lasts repeatedly reset and soft reset.

    I tried again to reinstall several times the device software and useless.

    I haved called my service provider and they said his broken blackberry, name of the contact.

    I contacted blackberry support pay crisis (01753 558410). They me redirected to support orange tech who were still more useless than before!

    they gave me the web address: http://uk.blackberry.com/support which was not helpful

    So I did spend the whole day. Finally, picking at the drop of water that brings me here (even tried twitter!)

    I can't do yet a security wipe because I can not enter "blackberry" because he is back with "input error, field application for closure" and even if I type, I can not see the text and continue by clicking on "wipe security."

    current software status is:

     

    B.O.S. 6.0 bundle 2949

     

    V6.0.0.668

    platform 6.6.0.236

     

    PLEASE HELP ME!

     

    My phone worked ok before that!

    A little advice.

    Not to go near the upgrade:

    9780jAllLang_PBr6.0.0_rel2949_PL6.6.0.236_A6.0.0.668_Orange_UK

    For 9780's "BOLD"

    use:

    9780M_PBr6.0.0_rel3170_PL6.6.0.252_A6.0.0.756_Vodafone_Spain

    After BBSAk to wipe your phone.

    It works it seems so far... perfectly...

    There may be bugs in rel 2949

  • Update to blackBerry Smartphones

    I'm going to bundle torch 9810 7.1 2108 (v7.1.0.746, platform 5.1.0.546)

    There is no option in my phone to update the software on the phone itself

    can u suggest how to get that?

    also I don't know what NFC and how to use it in my phone

    and it doesnot contain also an fm radio... as indicated by the site to version 7.1

    and also mas bb do not work on my device

    Hi rhythm_mittal

    Here, it is recommended that you upgrade your blackberry operating system 9810

    The latest version is 7.1.0.912

    And here is a method to update the information.
    Knowing that the application is no longer compatible with OS 7.1 or then Waze BlackBerry Maps give you problems with version 7.0.

    Search and download your OS and everything above applies

    By sdgardne 

     

    However, here's what I propose...

    The easiest way is, on a PC (you can not do on MAC):

    (1) make sure you have a current backup and your BB complete... you can find complete instructions via the link in my sig auto below. (It's probably debatable given the errors you have... it is likely that your data are already parts of your device, which means that you must now rely on a backup you took before that happened.)

    2) uninstall all the BB OS packages from your PC,

    (3) make sure you have the BB Desktop Software already installed

    (4) download and install on your computer, the BB OS package you want:

    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
    • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

    5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

    • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
    • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

    6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

    6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

    If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

    You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

    You can also try the "skeleton OS Reload procedure" in an attempt to circumscribe the precise causal element:

    1. Load your OS "bare bones"... If everything is optional, do not install it.
    2. If the behavior is immediately, then try another OS with step 1
    3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
    4. Add one more thing - no matter how tempting, one.
    5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
    6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

    When the behavior shows up, you know the culprit... the last thing you have loaded.

    If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

    If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

    You may also use these tips:

    If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

    • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

    Good luck and let us know!

  • Locks of software upgrade for blackBerry Smartphones

    I had problems with my touch screen not working not.  After searching online it was suggested that the software might require the upgrade so I downloaded it.

    Now, my phone got lock up to 16% of the backup is complete.  I can't at this point that every time I turn the phone on it get to the same point and stop.  The battery hold a charge then over heating and I have to turn off the phone and remove the battery.

    Now, I get very frustrated that I cannot do anything with my phone!  Help, please!

    Hello and welcome to the community!

    I recommend that you try to start safe mode:

    • KB17877 How to start a smartphone BlackBerry in Mode safe

    It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

    If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

    But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

    You may also use these tips:

    Good luck and let us know!

  • Update blocked blackBerry Smartphones?

    I was invited by my Bold 9900 that an update was available and I started the process.  I was warned that I would not be able to make an emergency call two hours etc., which was fine since I was at home.  However, 5 hours later and he blocked to "Backing Up your data '"Social Feed"0% 19%.

    I only am not tech savvy enough to understand why it would take so long?

    (Credit JSanders)

    There are two methods for recovering for you to try:

    One:

    • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
    • You have three Retry option, update or cancel, and then click Update.
    • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
    • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

    Second:

    • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
    • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
    • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
    • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
    • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.
  • Problem installing the update of blackBerry Smartphones BB App World

    I have a very old BlackBerry App World build my torch.  While I wait for a Z10/Q10, I try to update.  For some reason when I update to 2.1.1.2 to 4.3.0.26 I get a Setup error.  Any suggestions on how to do it?  I don't see a way to remove the BlackBerry App World and reinstall.  Thank you.

    -Eric

    Hi ericschiff

    Welcome to the Forums of the BlackBerry Support

    What model of torch you have! If you encounter a problem with the update you can try to re - install BlackBerry World. For which first of all, go to Options > device > application > locate and remove BlackBerry World of this list.

    KB10040 : How to view or delete an installed BlackBerry smartphone applications

    After deletion to perform a battery pull reboot by removing the battery in your device is on.  After you restart your BlackBerry browser go to www.blackberry.com/appworld and download the most recent version. Perform a restart after the installation.

    Try it and tell us if you feel any problem.

  • Updated to blackBerry Smartphones BB8310 4.5 - almost lost everything

    Update Blackberry 8310 to 4.5 - major problems...   Why the update do 99% of my messages, 100% of my photos, all my calendar events, delete and change my custom settings?
     
    How can I get that back?

    Hi and welcome to the Forums!

    If you've made a backup as part of the update process (providing the Office Update method... maybe not OTA Update method), you can restore this backup file. See this procedure:

    • KB10339 How to restore data from a backup file to a BlackBerry smartphone

    If you do not have the necessary backup file, then unfortunately you out of options, I'm afraid...

    Good luck!

  • Mail update of blackBerry Smartphones

    Hello

    Please help, I just upgraded my mail for the latest software and the mail has stopped working, when I go to the post office set up it says update available for the device, but when I switch the unit to new email set up the version of the application 6.11.0419.0755 the phone then freezes on reboot screen. Why this phenomenon happens and is it possible to use the current mail set up, and no upgrade.

    Thank you

    I had to share this so people won't spend 2 weeks lost, wasted support calls telephone beause it solved my problem. All the best!

    My initial error message to come after I updated my Blackberry to the new OS6, I went to my email setup, and he says "search for updates"
    He finds a new update of my 6.0.0 already installed e-mail configuration application to the new 6.11.0419.0755.
    When I click on "Download", it says replace existing version? I click 'yes '.
    He said it: 'com.rim.bis.client' contains a different version of the "net_rim_bis_client" module, which is also used by the configuration of messaging application. If you continue, "email setup application" may stop working correctly. move forward?
    If I click 'Yes', it blocks my blackberry and it does not restart and I have to do a hard reboot complete, wipe the device and reload all of my backup on blackberry desktop.

    The solution: plug your BB to BB Desktop Software.
    List of Applications open.
    Make sure that language support is enabled. Leave BB Desktop Software to install language support option, then it will reboot.
    It worked for me yesterday after I found the fix above on the web. Before that date I've experienced everything everybody suggested which means that I reinstalled my OS several times.
    So if the steps above do not work, reinstall the latest OS and then make sure that supported language is checked. Everything works fine now.

  • Software updates for blackBerry 10 to Singapore for Z10

    the model number of my z10 is STL100-1 and the version of the software is 10.0.10.82. I tried to update my software via the wireless, BB link and Web site, but I searched updates each time. It's showing that I have the latest version of the software. I am so disappointed especially when I am informed in Singtel that they released the software since May 22. What is the problem with my phone? Why is - that it does not work on the software updates? Can someone shed some light on this?

    Hello

    I solved my problem here in Singapore. The question really in the model of the z10. I bought this phone in Dubai, what makes STL001-1 model. Z10 Singapore STL001-2 a model that's why version 10.1 of singtel out STL001-2. This is the reason why I can not get the updates that my model and does not correspond with the versions of released Singtel. What I've done is insert any sim that belongs to STL001-1 as the Philippines, Malaysia, UAE UNITED etc.. It's the only time I got the bundle 10.1 and update it last night. I'm happy with it that I can now use Skype in my lover's communication.

    Hope I can help other people who have difficulties also updated unit.

  • Software update of the Smartphones from blackBerry 6.0

    I recently bought a Blackberry Curve 9330 3. Then I recently updated my software on the phone. I was pretty well satisfied with what was on it before upgrading the software. Why are there 6.0 caught on wallpapers and ringtones that came on the phone? Now, I have limited the changed wallpapers and ringtones. Why what happened? I didn't know the software necessary to remove the background wallpapers and ringtones to be replaced by others and is limited to this. If it can be reported, I want to know how to bring it back without having to release the new software.

    Ringtones and wallpapers are built into the operating system. OS6 includes its own, like OS5

    RIM has provided quick and easy access to install the older OS5 ringtones.

    Go to the ADDRESS below using your BlackBerry browser:

    http://mobile.BlackBerry.com/resources/MBC/downloads/Ringtones/DRM/net_rim_bb_medialoader_ringtones _...

    It will install live.

    Wallpapers... I do not know.

    Good luck.

  • Data updates to blackBerry Smartphones Software save problems

    Hello

    So I just have to update my 9360 on what I think is 7.1

    After I deleted the unused languages and created the space for it, the phone started a data back up but when he got 15% it just stopped and didn't moved, I left it all night (so about 4hrs) and still nothing, so I turned it off and took out the battery. I put it put it back and the rear market began again, but this time it at 8% and stopped, let him all night but nothing.

    Any ideas? Because the phone is unusable until it is finished. Oh and also, I tried to plug it in my computer to updatethrough software, but of course it does not connect

    Thank you, Tim

    No idea how, but this morning he has completed the update. All sorted! Cheers!

Maybe you are looking for