Solution Center and Windows 8.

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• HP photosmart 5180 c: scan does not, missing hp Solution Center and do not reinstall

  I have a problem of scanning, the work Hp c5180 printer only. I reinstalled several times the complete software but the solution Center, do not install it; Scan doctor fails the test Hp Solution Center and next steps. Scanning with WIA is OK, not HP Twain. I removed the software "all in One 8.0" burt when I reinstalled the software driver, the installation menu shows that all programs are already installed except the first element "ask drivers."

  Can someone help me?

  Thank you

  SAL

  Hi Sunshyn,

  Thanks , but I solved it!

  As I suspected, the problem was HP OCR do not install with the complete software as seen and marked as already installed. It is very difficult to find it on the installation of the software, because ocr.exe is not named with the proper name.

  There is no way to remove left overs previously OCR uninstal also with registry CC Ceaner, microsoft fix, uninstall software, etc...

  The solution is to copy on the subfolder "docproc" on the folder of installation of office in 7Z files... recent dimensions of biggest temporary folder (windows + r and command %tmp%) and run docproc.exe. This is to install the OCR.

  The PDF is now saved on HP C5180 correctly the personal analysis file. WOW!

  Thanks and warm regards

  RAM

• Windows Media Center and Windows media player 11 will not work on my Gateway (Vista) computer

  On my windows media player, I get the following comment after I try to read the dvd:
  Windows Media Player cannot play this DVD because there is a problem with the digital copy between your DVD drive decoder and video card protection. Try to install a driver available for your video card.

  On my media center to windows, I get the following comment:
  The dvd can be used by other players, need to change resolution b/c it is too high.

  But Tuesday, I played the DVD without problem and now, I am confused and I need help to understand what is happening.

  Hello texanbelle,

  Thank you for using the Microsoft answers Forum.

  I am including instructions below a scan to help repair the system files related to some components of Windows, including Windows Media Center, and Windows Media Player.

  Repair Windows Vista Media Center files

  You can use the following steps to repair files that are part of Windows Vista Media Center:

  1. click on the Start menu, choose all programs, then Accessories, then right-click on the item to the command prompt and select run as administrator

  2. click on continue to allow it to open a prompt with administrator privileges

  3. run this command in the cmd prompt: sfc/scannow

  4. the cmd prompt should list text stating "start system analysis. This process will take time. »

  5. wait for the scan to complete (this may take several minutes, so be patient).  This command will scan all protected system files and attempt to replace the incorrect versions by appropriate Microsoft versions

  6. once the analysis is complete, the SFC tool will indicate whether or not it found no problems and whether or not he was able to correct

  7. If any errors are reported that SFC could not resolve, there are steps in this knowledge base article which explain how to locate and attempt to correct errors

  8. after fixing errors that are found, try to use Windows Vista Media Center again.

  Fix Windows Vista Media Center registry entries

  Unfortunately, there is no easy way to fix key/registry values that are installed by Windows Vista, as there are files.  If you want to try to repair the registry values/keys that are part of Windows Vista Media Center, you will need to re-run the installer of Windows Vista operating system and repair the operating system.

  Try this and tell us if it helps with your question.

  Judd
  Engineer Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

• I had a request on Windows Live Solution center and request still pending, cannot not find post or even open window Live Solution gives error!

  request lost post on window for e-mail folder

  I post a request on Windows Live Solution center about 27 July give my email name - and request still pending, not found or even open window Live Solution gives error!

  the application in question was: when I put in order my window live folders mail had become unstable, I remove a double folder which appear empty, I moved subfolder of a folder and subfoulders lost.

  I've lost Business-Optus DSL-city of Luigi Swan - Bank - various - Computer.They contain information that was not save on my important document

  My request was if possible to recover them. Happened this week is so cool to be given there.

  Thank you

  Luigi

  Hello

  The question you have posted is related to Windows Live, and would be better suited in the Windows Live forum. Please visit the link below to find a community that will provide the support you want. http://windowslivehelp.com/product.aspx?ProductID=10

• HP solution center in windows 8.1

  I have a printer HP Photosmart Premium C310. I have a new laptop and you want to install the HP Solution Center. The disc that came with the printer does not work on my laptop running Windows 8.1. Any suggestions please? I would like to be able to scan from my computer again. Thank you very much.

  Hello

  The drivers are downloadable at the link below.

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=4158 & LC = on & CC = US & DLC = in & sw_lang = & Product = 4231205

  Watch the video for instructions.

• Cannot install the Solution Center in Windows 7 for HP7310

  I have a HP7310xi AIO that works very well until recently.  I've recently updated Win/XP to Win 7 32 bit and the printer software will not be installed correctly.  I downloaded and tried all the diagnostic tools that I can find on this site, nothing helps.  I can print but cannot scan due to lack of Solution Center software.  I want this to be a device connected to the network and part works very well with the printer, but I repeat, it will be no scanner - is network or USB accessory.

  I downloaded (several times) the file of the AIO_CDB_Net_Full_Win_WW_130_141 software, which is supposed to install the necessary software, but IS NOT INSTALL the Solution Center.  I tried HPPIW for installation and also HPHNDU and HPPDU for the diagnosis of the printer, and who work very well.  I also tried HPPSdr (who works for the printer, but not scan) and HPSDU, which does not at all.

  I still have my original installation CD and I tried, but of course it does not work with Win 7.  I also tried to uninstall the entire software package and then try to re - install, also without success.  It seems that the uninstall process is incomplete, or at least that's my guess.  I tried running also uninstall batch since the original installation CD files (the files to \util\CCC\Uninstall, Uninstall_L1, etc.) and they seem to work, but still the re - install subsequent does not install Solution Center.

  I recently ordered the customers a new installation CD, expecting a full installation CD for Windows 7 and receive.  The label of the CD says it's for "HP Officejet 6300, 7200, 7300 all-in-One-series", and also that it is "Version 13.1.0" and "Windows 7" and "Multiple languages"  It is the number of piece CB744-10003 and seems to be exactly what I need.  HOWEVER... This is ACTUALLY ON THE CD!

  Usefully, the label gives the following instructions:

  Insert the CD in your CDROM drive

  All Windows operating systems:

  (a) click on 'Start' in the task bar, then click on 'run '.

  b} type d:\Setup and click OK (where "d" is your CD drive letter"

  This is exactly what I expected to see on an installation CD; BUT there is NO "SETUP" FROM THE CD FILE!

  The content of the CD is exactly TWO FILES:

  AIO_CDB_Net_Full_Win_WW_130_141.exe, and

  AIO_CDB_Net_Full_Win_WW_130_141.MD5

  The first file is the same as I've downloaded several times on your website and many, tried several times to install.

  THIS CD DOES NOT CONTAIN WHAT THE LABEL SAYS WHAT IT SHOULD CONTAIN.

  I spent a lot of time on the phone with 'Technical Support' (telephone number 1-800-474-6836) and just got a huge evasive.  The best suggestion they could offer was that I should 'upgrade' my printer!  I know the printer is old, and I know that the printer itself is not supported.  However, I expect better than that of a software package that is supposed to take care this device on Windows 7 AIO.

  If I can't get this resolved successfully, I'll upgrade my AIO - but it WILL NOT BE ONE OTHER DEVICE HP!

  Hmm...  I have an Officejet 7410 similar, I used the same configuration file to install and have used it for a few years on my Windows 7 system.  A few questions:

  You have the printer connected by USB or network?

  You said that you had upgraded to Windows XP.  Was this a clean install on the XP machine?

  Are there any error messages during installation?

  There are a few things to try: If the printer is connected with USB, unplug it before you continue.  Navigate to the folder folder (open the Explorer and folder type in the address bar), look for a directory starting with 7z and a date corresponding to when you tried to install the printer.  Go to the util/ccc directory in the 7z... directory and run uninstall_L3, uninstall_L2, and uninstall_L1 files.  (This is the program of uninstalling the version of Windows 7, it might be more effective than the XP uninstall program).  After you run each file three batch restart the computer and log in as a user with administrator privileges.  At this point, run the Setup program.

• Unable to sync music using Windows Media Center and Windows Media Player will not open

  Media Center will not sync music!

  I recently opened Media Center and I had no music in the library. I have constantly played music from the library so I didn't know what is happening. When I try installing the library again once it tells me that a necessary component for Windows Media Center is not available. I have not changed or downloaded something different. I went to check if Windows media Player is the multimedia file sharing. The message I get from that is, basically, that something is missing.  Now my Windows Media Player is not even opened. I wonder if my Zune Player (80 GB) has nothing to do with the problem. I charge my player when this has happened, but I do this all the time so I am at a loss. I went to the page "problem reports and Solution." It is the symbol of the Media Center window and says that the problem is caused by Windows. The solution is to update to windows; which I am fully updated. I tried to restore the system to an earlier date, but that doesn't work anymore. I'm at a loss to know what being of any help would be appreciated.

  As a side note video playback, TV and photos also works very well in Media Center.

  Thank you

  Shay

  Thank you, Shay

  Hi Shay,

  You can try the following steps and check the result:

  Step 1: Run the sfc scan to repair system files missing and corrupt.

  a. Click Start, click programs, accessories principally made, right click Guest and then click Run as administrator.

  If you are prompted for an administrator password or a confirmation, type the password, or click on allow.

  b. type the following command and press ENTER: sfc/scannow

  The sfc/scannow command. analyzes all protected system files and replaces incorrect versions with appropriate Microsoft versions.

  For more information, visit this link:http://support.microsoft.com/kb/929833

  If the problem persists, try the reconstruction of the library:

  Step 2: Library rebuild Windows media player.

  This problem can also occur if the library is corrupted. Rebuild the library and check if this solves the problem.

  Follow these steps:

  1. exit Windows Media Player.

  2. click on start, run, type %LOCALAPPDATA%\Microsoft\Media Player, and then click OK.

  3. Select all the files in the folder and then click on Delete on the file menu.

  Note: You don't have to remove the folders that are in this folder.

  4. restart Windows Media Player.

  Note: Windows Media Player automatically rebuilds the database.

  If this does not resolve the problem, disable the Windows Media Player database cache files. To do this, follow these steps:

  1. exit Windows Media Player.

  2. click on start, run, type % LOCALAPPDATA%\Microsoft, and then click OK.

  3. Select the Media Player folder, and then click on Delete on the file menu.

  4. restart Windows Media Player.

  You can also view the following green button and check if it helps:

  http://thegreenbutton.com/forums/t/38766.aspx

  Hope this information is useful.

  Jeremy K
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• Help: Solution Center problem Windows 7 (64-bit)

  Hello

  I have a Photosmart 3210 and I am running Windows 7 (64-bit). I downloaded the last Center of Solution for my o/s, but have the following problem, as shown in the image below, can someone help me because I am not able to use something other than the printing functionality

  http://i120.Photobucket.com/albums/O161/killperry/HPSolutionCenterError.jpg

  (This site does not support images?)

  Thank you!

  Message edited by killperry on 05/11/2009 13:06

  I think that we have found the problem... I uninstalled Flash by using the uninstall program located here Flash: http://kb2.adobe.com/cps/141/tn_14157.html

  I then reinstalled Flash Player and open the HP Solution Center. Then he showed a dialog box that says that the Plugin Flash to Internet Explorer. I use Firefox as my main browser and therefore never installed the Flash Plugin for Internet Explorer, so the graphics error.

  Answer = install Internet Explorer Flash Plugin

  Thanks for your help JonW, that had been annoying me for several days!

• Just keep the HP Solution Center and remove all other HP software for printer?

  Hello community,

  A few months ago, I have download my printer driver for the version of Windows 7, so I installed. But it comes with all the software, including HP Customer Participation program 13.0, HP Document Manager 2.0, HP Smart Web Printing 13.0 software OCR by I.R.I.S 13.0 HP Imaging Device functions 13.0, HP Photosmart Essential 4.51 and HP Solution Center 13.0. I have even all this software with the exception of the HP Solution Center 13.0. First of all, what is an OCR software? And secondly, can I remove all the software, and keep the HP Solution Center 13.0, this work HP Solution Center yet?

  From my experience it should not affect other components, it only affects the use of the specific component

• Problem Solution Center in windows 8.1

  Hello. I HP Photosmart C7283.

  After the system update (I have install Windows 8.1), when I run the HP Solution Center, I got an error: "device not finished and cannot start the solution Center.". The screen on the Russia:

  OK, I have remove all the drivers, programs etc. of HP, download new drivers for hp (to Win 8.1) site, reinstall it. But the error does not disappear... I have the same error.

  I can print, but I can't scan into the computer, for example.

  Connect the printer via Wi - Fi, the connection is good and right (printer can print)

  How to fix this error and launch HP solution Center?

  I'm sorry for my English, Russian

  UPD:

  I download 'master of installation printer HP for Windows '. It download the drivers. In procees of installation, when I choose, that my printer to connect via Wi - Fi, installation of show me an error: cannot complete the configuration of the printer. I can repeat (show the same error) or ignore it. Screenshot on the Russia:

  

  After I pressed Next, the installation is complete. The Office has added icon "add a device". I run, but repeat the error on the screen 2.

  All this time the printer and the computer has been connected

  That means, this DEVICE unfinished facility. Because of its Solution Center doesn't start... HEEELP, please.

  Hi Vladimir78,

  The only thing I can suggest at this stage is to get a printer USB cable, or you can restore to a previous point while it was working properly. Here is a document on how to do it.

  http://support.HP.com/us-en/document/c03327545

  Thank you.

• Download HP Solution Center in Windows 7

  I just bought a new computer with Windows 7 and have two HP printers.  I can't find the HP Solution Center any longer and can not find a way to check my ink level or to print a test page.  Can anyone help?

  chill4hhorse wrote:

  Also a HP Photosmart D7360

  Complete recommended drivers for Photosmart D7360 are available for download here at HP.

• HPSLPSVC service does not not on my PC. Solution Center and C309g show buttons do not work

  This worked for a few days and 2 calls with technical support...  Pending their next call and thought to try the Forum.  Seen many old messages on this task using a lot of CPU, but it's 2008 and 2007.

  What WORKS:
  -printer is on the network to the address 192.168.15.254
  -I can print to it
  -I can access the printer with the browser support page and the IP address above
  -I can see the printer and print using my HP iPhone application
  -I can scan by using a shortcut on the desktop and the program HP (and paint) in the DIM folder
  -I can copy using a shortcut on the desktop and the program of HP in the DIM folder

  What does not WORK:
  -HP Solution Center does not; Gets the error saying install is not complete
  -Ditto for the launch of the digital imaging of the solution center monitor
  -Installation of network device gets an error "Task does not exist" when installing.  Also got "task not found."
  In some troubleshooting I identified this task - HPSLPSVC - such as not found NOT *.
  This seems to be an HP device/network discovery support service *.

  -The button of SCAN to PC on the C309g display says "Try startinf scan of the computer.
  -HP diagnostic Scanner (HPSDU) indicates network problem
  -HP Printer software Diasgnostic does not show the printer on the network, but it is
  clearly there that the printer does not work
  -A USB installation HANGS and eventually times out in peripheral step 'configuting '.  No other reason
  that shows timeout.  Manager tasks indicates no. e/s or CPU to the task or the service (s) after a short period.

  Among what has been done so far, because I bought the printer Thursday:
  -dozens of software installs / uninstalls with ZoneAlarm and defender completely market
  -A level 3 driver, uninstall and reinstall
  -Uninstalls the success of all the previous HP software.
  -ZoneAlarm settings to open ports and which tasks are in place, such as documented.
  I am running version 9 +. the docs to install Version 8 reference parameters.
  ZoneAlarm has been OFF during installation with the same result.

  Note:

  services.MSC does not show this task running
  I can find the HPSLPSVC32.dll task in the digital imaging bin directory.
  There is a bit of CLSID, firewall name and rule for HPSLPSVC and HPSLPSVC32 registry entries
  If this task is supposed to be running, there's nothing that appears to start, as for example the task CUE.

  Any help is appreciated.  Can this service be started manually or otherwise if it's supposed to be here?

  Found an article on the forum for a similar with XP and C4580 problem after I posted the problem.  Do you have a regsvr32 HPSLPSVC32.dll since the 'bin' directory and restarted as suggested in this announcement.

  Service now shows.

  'Install' for my printer suddenly restarted automatically, and all finished.

  Printer display the buttons work.

  Solution Center works.

  CPU seems normal.

  All right.

  Bravo added another display.

• HP solution center and alignment page

  Hello

  I tried to learn how to fix my printer in your video

  http://WWW8.HP.com/h20621/video-gallery/us/en/customer-care/printers-and-all-in-ones/print-a-DIAGNOS...

  The problem I have is that the printer prints all this trouble, and return to me the message "place the alignment on scanner page and press OK.

  But the video was told to open a mysterious "HP Solution Center" which tells me that it won't open because I don't have a HP device!

  How absurd...

  Now I have two problems, no Solution Center or alignment Page... actually three, because I have a HP printer that doesn't work too

  Cant believe it!

  Please provide a screenshot of your control panel. Anything in red, you need to delete off your computer:

  Once this operation is finished, continue to follow this HP document always above.

  

  Your Solution Center shows that you don't have a connected device, then Yes, you have to go through all that in order to print an alignment sheet. You have two question right now I'm provides steps to set. You cannot print an alignment sheet immediately your printer, you need to use the Solution Center.

• HP Photomart B109n: HP solution center B109n windows 10

  I installed the proper drivers and the printer works fine when I print from word, etc. But I can not activate the soultion Center Desktop icon. It does not work?

  @Chrislarsbo

  BasPootjes has posted the solution here

  http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/quot-HP-solutions-quot-icon-will-not-open/m-p/5429107#M132215

• HP Photosmart C4700: unable to scan to HP Solution Center in Windows 10 PC

  I am able to print on my printer and make copies directly on it, but whenever I try to scan to my PC I get a message saying: could not perform the analysis because another program or computer using the networked HP imaging device. Try again later.

  Extended error information are 8, [(0, 18,-2147467259)].

  I have tried electric bike on the printer and have even restarted the computer, but I still get the same message.

  There is no other printer connected to the PC.

  Hi @marybary,

  I see that you can print and copy, but you can't just sweep your computer running Windows 10. First of all, I would like you to run printing HP and doctor Scan.  Printing HP and doctor Scan is a free utility (tool) that allows to quickly identify and fix common printing, scanning and connectivity problems, including but not limited to:

  • Connectivity:

    USB: Check that the USB connection from your computer to the HP product works properly.

    Network: Verifies that the network connection between your computer and your network is working properly.

  • Device Status Test: checks the errors of the device, such as paper, paper jams, stands transport and paper issues and provides instructions to resolve the error.

  • Driver: checks the driver missing or corrupt files.

  • Device Manager: check the problems in Device Manager that could prevent printing.

  • Device online: check if the product has been suspended or put in offline and then sets the State back in line if necessary.

  • Print queue: checks and clears pending print jobs in the print queue (a newspaper for printing waiting to print).

  • Port Match: check the port settings for the HP product.

  • Device conflicts: check the conflicts with other drivers, such as the other brands of printers.

  • Ink issues: check the cartridges and the ink levels for issues that affect the print quality.

  • Print settings: check and adjust the print quality settings.

  • Test print: print a test page for the assessment of the print quality and provides options for cleaning and if necessary print head alignment.

  • Scan tests: check the scanning mechanism, drivers, and registry entries.

  Source:try the HP Print and Scan Doctor for Windows

  Click here to download and run the print and Scan Doctor > > www.hp.com/go/tools

  If this does not resolve the problem, after back and let me know if there are all the symbols except the Green checkmarks and what they are next of course. The key is not always easy to identify the key and check mart are in the green circle.

  • If you see only the Green checkmarks (), the tool did not find any problem.

  • If you see green sides (), the utility identified a problem and fix it automatically.

  • If you see yellow exclamation points (), the test failed and requires monitoring of the user, but the step was ignored.

  • If you see a red X (), follow the onscreen instructions to fix the problem.

  If you have trouble let me know and I will do everything I can to help. Also, during printing and scanning doctor closes you will see a window of the survey, please complete this survey to help us help you. All feed back is appreciated and valued.

  Thanks, I look forward to hear from you and work toward a solution.