Solution Center does not correctly install Windows 7 64 bit

I've looked everywhere on the forum about this but still do not have a resolution.

I have a HP Photosmart C7280, I've had two or three years.  When it is connected to an XP machine it worked fine.  I have since bought a new PC running Windows 7 Home Premium 64 Bit, and although I tried over and over, install, uninstall and reinstall the software from the HP Solution Center, I can't work.  I really need to have the feature analysis of the Cluster Solution that I need to scan documents up to 100 pages.

Is it possible that this software is not compatible with Windows 7 64 bit?  I downloaded the software later on the site of HP and my PC works always the latest updates of Windows 7.

If I can't get this resolved, I'll have to buy a new printer all-in-one and believe me it will not be a HP this time.  Help, please.

Please see below for more details.

Here is the log of the error:

Here's a sceenshot of the error:

I followed the steps listed below and have had no luck.

Click the Start button and type %temp% term or search programs and files of field

Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).

Step 2 - download and extract to your system:

1. Download latest features full software and drivers for your printer from the link below:

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-71555-3&cc=us&DLC=en&LC=en&...

2. once the download is complete, double-click the file to extract the software.

3. once the extraction is completed, and the installation window opens, press the Cancel button to stop the installation

4. click on the Start button and type %temp% term or search programs and files of field

5 find and open, starting with 7z folder (example: 7zS2356)

6. right click on the folder and select copy

7. close this window (all your open windows), then in the middle of the desktop right-click of your mouse and select Paste. This will move the 7z folder on your desktop.

8 open the 7z, that you just copied on your desktop

9 open the Util folder

10 open the CCC folder

11 start the uninstall_L4

12. once the uninstall is complete, restart the computer

13. run disk cleanup from the tools Accessories\ system under all programs folder

14. download and install the latest version of Adobe flash player

http://get.Adobe.com/flashplayer/?promoid=JZEFT

15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

Well I'm done chasing my tail.  It is clear that this is never going to work.  I tried to do the installation on another machine in 64-bit Windows 7 (gateway GT5228) which was a clean install and never had a HP product installed on it before and she's not exactly the same way.  I also tried a XP operating system installation and it works beautifully.  So my conclusion is that developers at HP simply no interest to this provision on Windows 7 64 bit, or they are simply too incompetent to make it work properly.  I am a software consultant in real life, and I do installations on servers is not as if I'm inexperienced.  I decided to buy another printer, but after this experience, it will not be a HP.  It is not just that a printer that works very well mechanically must be thrown on the junk-pile because the software cannot be upgraded successfully.  HP is not very favourable to the environment, creation of garbage where it could be avoided.  Sad and disappointed.

Tags: HP Printers

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