SOLVED: Slow wireless internet passthrough after firmware update

If I first bought a Nighthawk in July 2014 and it was great for a while. Then in the notice happened a few months my streaming services are jumping and more than usual buffering (which was almost never with the Nighthawk).

I have a connection of 110Mbps (Comcast and through a SB6141 modem), but all of a sudden was only getting 10 Mbps (or less) passthrough on 5 G wireless band (at the beginning of the speed test would sometimes up to 50 Mbit/s, but on a few seconds would fall to nothing..)

Cable speeds were very good. Always 110Mbps +. Tried several different channels and factory reset the router, wireless speed was still slow. Connected to the Netgear website and submitted a support ticket within 2 hours they sent me with an RMA number and the next day a new unit has been FedEx would be for me. Support rep Tech says it's a problem of material known in some units... I was super impressed with the customer service, it was seriously a no replacement of hassles that took every 15 minutes of my time.

EXCEPT when I got the replacement router in the next few days, he had the SAME PROBLEM. As soon as the new router is on and I'm connected, I've upgraded to the latest version of the firmware, done a factory reset and down Speedtest. And I had the same problem: speed internet passthrough on all my wireless devices has been terrible. Less than 10 Mbps when I have a connection 110 + Mbps. (Wired speeds were great, it was not a problem of modem or provider).

Again contacted support and they asked me to download the latest firmware on laptop and upgrade the router manually, do a factory reset before and after the upgrade. They also told me to try to disable WMM (made no difference speed passthrough, but lower my laptop connection between 433Mbps to 54Mbps speed!).

I tried this... still slow passthough wireless speed.

The only thing that has changed since I first got a Nighthawk in July 2014 (and I've run speedtests then and had a speed 110 wireless + Mbit/s at the time), is that the firmware has updated several times... makes me think...

I downloaded the Netgear support the past 5 versions of the firmware for the Nighthawk. http://downloadcenter.netgear.com/en/product/R7000#sear...

I then manually downgraded the Nighthawk to each previous version (do a factory reset before and after each installation) and ran Speedtest every time. Once I have got down to the R7000 Version - V1.0.3.24_1.1.20 (released 12/02/14) and ran a Speedtest, the PROBLEM has BEEN RESOLVED. Speed wireless devices (laptop, HTC a M7 and iPad Air 2) were all back up to 110Mbps or more!

Hope this experience helps someone else... If your are affected by the passthrough slow internet speeds and it is not your connection speed (i.e. radio parasites) that is the question, there seems to be a serious problem with the latest latest versions of couple... Try downgrading to the R7000 firmware version - V1.0.3.24_1.1.20

UPDATE: Yes, I actually tested the speed with several different devices (a laptop HP HTC a M7 and Nexus 9) each on 5G band, all compatible with the latest updates ac. I also used a few test sites of different speed (speedtest.net, comcast speedtest, cnet speed test), not had the same result all devices and hosts.

However, I actually got in touch with Netgear L2 support for the last month... beta test a few different versions of the firmware of the Nighthawk and even spend more than an hour on the phone one night with a nice guy who told me he was on an island in Southeast Asia, part of the Philippines... This is where Netgear technical support is to halfway between China where they build them and Taiwan where engineers are. After trying all tweak he could think for an hour and not get better speeds wireless, he finally dropped out and wished me a Merry Christmas lol. Not one of these beta firmware made a bit of difference, and I hate the hours that they made me screwing around with them!

BUT today, they released vR7000 - V1.0.4.14_1.1.50 http://support.netgear.com/product/r7000

And to my surprise it actually worked! Not only my high speed wireless is returned (120 + Mbps)

http://www.Speedtest.NET/my-result/4078979293 (laptop)
http://www.Speedtest.NET/my-result/a/1131321713 (nexus 9)
http://www.Speedtest.NET/my-result/a/1131332778 (htc a m7)

but also my Seagate SRD0SD0 previously incompatible (3 TB) USB 3.0 external hard drive works now, too. What a bonus! The reason I bought the Nighthawk was to use as Server DLNA and the monster external HD I picked up 6 months ago only was on the long list of those incompatible with this capricious router.

But now everything works (at least for now).

P.S. Maybe it's in my head, but I swear to you that since the last firmware update when running speedtest now or file transfer (while heavy streaming) I can hear the router doing a greater slope electric buzzing/hissing noise is a little disconcerting... I'm not sure my brain fried by overclocked wifi will be worth a high speed in the end...: eek:

Tags: Netgear

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