[SOLVED] SX10 TC7.3 audio and video during the call

Hello

I have a very weird question with a sx10 (TC7.3.0) endpoint. When I make a call to an another sx10 (TC7.1.4) then lights work fine and call is connected but there is no audio and video. It doesn't even when I give the word to some external video endpoint of a different type. I noticed that there is no news audio and video receiver but transmit codecs and other info seems correct.

Hope someone can help me solve the problem.

More info about my solution:

I use CUCM with VCS - c and VCS-E. All the end points are saved to CUCM. I have 16 SX10 endpoint with TC7.1.4 and a TC7, 3, 0. I think that the upgrade of all the endpoint to TC7.3.0 is not the solution, because there are also problems with all other enpoints of types.

Hi I have this problem too.

You have a firewall between the endpoint and VCS - C? I managed to solve it by allowing the VCS - C and end point firewall rule.

Tags: Cisco Support

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